Amex personal credit card is not linking through quickbooks online is there a solution? What is the work around?

Let's get your AMEX bank account linked to QuickBooks, wandellscottreal.

Did you receive an error when trying to connect your account? Or are you referring to the bank not updating or downloading recent transactions?

If you're still in the process of connecting the account, let's try connecting it through a private browser. If you're able to do so, you can switch back to the main browser and clear the cache. You'll also want to connect the account using a private browser. 

If transactions are not updating, we can do a manual update. Here's how: 

1. Go to the Banking or Transactions menu.
2. Click the AMEX bank.
3. At the upper-right, click Update.

Meantime, you'll want to manually upload your transactions into the system in case the bank has ongoing maintenance. 

Feel free to use these articles for future reference: 

• What to do if you get a bank error or can't download transactions in QuickBooks Online
• Fix bank upload errors in QuickBooks Online

Let me know if there's anything else that you need help with. Take care and have a great day!

I am getting An error Message and the Account is not Connecting Please See the attachment of the Error message. 

Thanks for the screenshot provided, @wandellscottreal.

When you're getting an error 378, it means that QuickBooks is unable to access your bank account using the financial institution's login information.

We can fix this by re-establishing the connection between QBO and the bank.

Here's how:

1. Go to the Banking menu.
2. Click on the account displaying the error 378.
3. Select the link that says Sign in to [Bank Name].
4. Enter your login credentials and choose all of the accounts you want QuickBooks to have access to.
5. Click Continue (this word might vary slightly depending on the financial institution). The “OAuth” window will close after this step.
6. Click the Update button to download the transactions.

I've also included here a link that contains some steps about fixing online banking errors for your reference: What to do if you see a bank error or bank transactions won’t download?  

Once connected, you'll want to categorize your transactions. This is to organize your data: Categorize and match online bank transactions.

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

I have tried Connecting the Amex CC account Numerous times. The Amex account is not even in my QB online service to reconnect. It will not make an initial connection The error is when I am even trying to set the Amex card for the very first time

I resolved the Issue by selecting the Correct Amex Option. global.amex.com for business and Personal Cards

I have tried numerous times linking my American Express card and it is not working.  I have linked several bank accounts and 2 different charge cards but AX is giving me different errors.  I have tried posting the URL and that does not work.  I have contacted technical support and they have been unable to help.  Does anyone have any suggestions?

This is not the kind of experience that we want you to have, Blacklabmom1. 

May I know the specific error you experience when linking your AMEX credit cards through QuickBooks Online?

In the meantime, let's perform some basic troubleshooting so you can try to link your credit card. Clearing the cache in a browser may fix this. Let's confirm first using your private window. 

Here's how:

• Google Chrome: press Ctrl + Shift + N.
• Mozilla Firefox: press Ctrl + Shift + P.
• Internet Explorer: press Ctrl + Shift + P.
• Safari: press Command + Shift + N

Also, you can use different browsers when visiting Intuit sites. 

I've added this article for more detailed information about connecting your American Express Business account to QuickBooks Online.

Place a question below if you have anything else in mind. I'll sure to get back to you. 

Those transactions will flow into QuickBooks Online Edition on a faster, more reliable connection. (378)

The above is the error I am receiving.  I have tried two different private browsers, cleared caches, and still no luck.  All my other credit cards linked easily as did my banking accounts.  This is the only account giving me trouble.  I can copy and paste URL and log in with no problem.

Hello there, @Blacklabmom1.

Allow me to share with you some details and another workaround to bypass Error 378.

This error will show when QuickBooks is no longer has a connection to all of the accounts under that financial institution (FI) login. Removing access to the accounts on the FI website is one of the reasons for this error. Another cause of this can be the OAuth window, this is displayed when Intuit is getting permission to access the account.
 

We can fix this by re-establishing the connection between QBO and the bank.

I'll show you how: 

1. Go to the Banking page. 
2. Click on the account displaying the error 378. 
3. Hit on the link that says “Sign in to [Bank Name]” 
4. Enter your login credentials and choose all of the accounts you want QuickBooks to have access to. 
5. Click Continue (this word might vary slightly depending on the financial institution). The “OAuth” window will close after this step. 
6. Tick on Update to make sure transactions now download into the account. 

I've also included an article that contains some details about fixing online banking errors: What to do if you see a bank error or bank transactions won’t download?  

If doing the steps above doesn't make any difference, I'd suggest contacting our Customer Care Team. They have specialized tools that can check further if there's an ongoing investigation about this matter.

Feel free to let me know in the comment section if you have other questions or concerns. I'd be happy to get back and share some insights about it.

Thank you so much for trying to help me.  It does not show me an OAuth window.  American express has never allowed me to link instead, it gives me the error I stated previously so I can not click on the account under banking.  I have to start by trying to "Link account".  Any other suggestions?

I had to choose amex.global.com and it fixed the error

I resolved the Issue by selecting the Correct Amex Option. global.amex.com for business and Personal Cards

I resolved the Issue by selecting the Correct Amex Option. global.amex.com for business and Personal Cards

I wish I could make it better, @Blacklabmom1.

Since you're still unable to get rid of the error message even after following the suggestions above, I'd recommend contacting our Customer Care Support.

Even if you've already reached out to them, only our specialists can pull up your account we have on file. With their tools, one can create a ticket to be submitted to our engineering team to determine the reason behind this unexpected problem. To do so:

1. Go to Help.
2. Select Contact Us.
3. Enter Unable to connect with Amex in the What can we help you with? field.
4. Click Continue.
5. Choose a channel where you wish to connect with our dedicated specialists.

In addition, here's an article you can read to learn more about when are you able to connect with our support: Contact QuickBooks Products and Services Support.

Lastly, I've also included this reference for a compilation of articles you can use while working with us: Banking with QuickBooks Online.

If you have any other questions, please let me know by leaving any comments below. I'll be here to lend a hand.

@Blacklabmom1 

Try opening you QBO account on another browser. If you are using Chrome, try on Firefox and Edge. If the same error persists, utilize the trial version of SlickConnect to isolate the issue.

https://www.moneythumb.com/?ref=110

I have tried several different browsers and that did not work.  I contacted customer service yesterday and they could not help.  Stated they would start a ticket right after we hung up and I would get an email but I never received an email.  Should I call back?  The articles you sent me do not have my error in it.  The only thing I have not tried is the trial version of SlickConnect. I guess that is my next step. Thank you for trying.

Thanks for getting back to us, @Blacklabmom1.

Since the issue persists after following the steps shared by my colleagues in this thread, I highly suggest contacting our Phone Support team again. They have tools that can check the status of your ticket that was already created.

To reach them, you may follow the steps above or refer to this article: QuickBooks Online Support.

In case you need it, I'll also add this article for future reference: Connect your American Express Business account to QuickBooks Online.

Please let me know how it goes or if you have any other concerns. I want to make sure everything is taken care of for you. I'm always here to help. Have a good one!

I have been having an issue with linking my two AMX accounts to QuickBooks online for quite some time. I spoke with a QB rep over a month ago and was told there was an issue between AMX and QB and that it is being worked on. I have not received any updates. I sent an email to the rep I had been communicating with but did not receive a reply. I attempted to link my AMX account again this morning and received the same error message. Is this still an ongoing issue with AMX and QB? 

Hi SusanH2!

Currently, there's no investigation about the American Express error 378. Let me share some info on fixing it.

We may encounter this error if we tried to connect an account using a different link. When you search "American Express" on the Banking page, it'll give you different results. You'll need to select one depending on the type of American Express account you have.

• Consumer Card or Corporate Card will need to connect to American Express Corporate or Personal Credit Card. 
• Business Cards  need to connect to American Express Business Credit Card (US)

In addition, you may re-establish the connection between QBO and the bank by following these steps:

1. From the Banking page, select the account displaying error 378.
2. Click on the link that says “Sign in to American Express” and enter your bank's login credentials.
3. Choose the accounts you want QuickBooks Online to have access to.
4. Tap Continue, then click Update.

I've added some links you can check. These will show you more info on how to make your bank accounts in balance:

• Categorize and match online bank transactions in QuickBooks Online

• Reconcile an account in QuickBooks Online

Keep on posting here if you need anything else. Take care!

Hi Alex,

Please see an excerpt from a previous email from a QB representative. Please look up my case number and give me an update. We may be talking about two different situations. Obviously from the email I received from your rep there is an issue with the AMX card linking properly. 

This is from an email from Mico Paul Gabriel dated 4/20/21:

 "Intuit is fully aware and doubling our efforts to have that up and running in no time. Rest assured that once we got an update or a work around that we can use to resolve this concern we will notify you via email and please take note of this case number ([removed]) as this will also serve as your reference."

Hi Susan,

I understand that you had a conversation with our QuickBooks Support Team. However, for security reasons, I'm unable to ask for your account details from here since this is a public forum. It would be best to contact the team again to ask for the status of your case.

In the meantime, you can consider uploading your transactions, so you can start working on them while waiting for feedback from the team.

If you have other questions in mind, feel free to go back to this thread.

Quite frankly, QuickBooks customer service is severely lacking. I do not receive a response to my emails as to the status of my case. I feel I should start looking for an alternative accounting app. I would think that the QuickBooks representatives here on this forum would be able to pass me on to someone who could assist me.

This is quite frustrating and time consuming just trying to find someone who can actually help.

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@SusanH2 wrote:

I feel I should start looking for an alternative accounting app.

 

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@SusanH2 

Many options in the market. Contact us in private to purchase our conversion service.

I am having the same problem with Amex credit card transactions. QB loads 2 transactions out of 30. Tried everything suggested here. Anyone found solution? It seems like QB has no answer to their customers about Amex card problem. Thanks,