Gopayments and Receipt Printer

Thanks for reaching out to the Community, MKS68.

Initially, you'll want to confirm you're using Android device with Release 12 or higher. If your device is Android 11 or older, it's currently unsupported. You can find detailed steps for checking which version you're using on Google's website.

In the event you're trying to connect your printer, make sure it's turned on and that Bluetooth is enabled on both devices. Afterwards, on the mobile device, go to Settings, Receipt printers, then tap Add a printer. This will scan for Bluetooth printers. GoPayment will detect your compatible printers and they'll appear on the screen. Next you can choose a printer you'd like to add.

Once your printer's connected, you'll be able to print a receipt.

Here's how:
 

• When you make a sale, select Print receipt.
• While viewing a sales receipt from the transaction list, tap Print receipt.
• If Print receipt doesn't show, check your printer. Be sure to connect it if it isn't already connected.

In the event your printer won't print, go to Settings, Receipt printers, then pick the printer. Your printer model will determine which options you'll see. You may see connection status, cover status, paper level, and an option to set the printer as your default. Next, tap the printer's name and its status. Cover status and paper level may highlight an issue.

Here's what you can do to troubleshoot your printer's connection:
 

1. Try turning the printer off, then back on.
2. Switch your Bluetooth setting off, then back on.
3. Disconnect and reconnect the printer, then select Forget printer on your mobile device.

If you still have an issue with the printer, you'll want to contact Epson for further assistance. You can find their contact information on their website.

You'll also be able to find many detailed resources about using QuickBooks in our help article archives.

If there's any additional questions, I'm just a post away. Have an awesome Friday!

S22 Ultra with Android 13.

Screenshot of settings with no option for Printer Hardware.

Thank you for your prompt response, MKS68. We greatly value your active participation in the discussion by providing additional details. Your efforts in troubleshooting the issue are greatly appreciated.

We are grateful that you have chosen to utilize the Gopayments app for handling and processing payments. It is crucial to ensure that you have the latest version of the GoPayments app installed. Additionally, you can uninstall and reinstall the app to isolate the problem.

If the issue persists, it would be advisable to reach out to our Payments Support team. They possess the necessary expertise and tools to thoroughly investigate this matter and identify the underlying cause of the problem. 

Moreover, you can visit these articles for your reference in other payments-related activities:

• Process payments in the GoPayment app
• QuickBooks Payments card reader features and compatibility
• Order a card reader for QuickBooks GoPayment
• Set up a card reader for QuickBooks GoPayment

Should you have any other concerns related to QuickBooks, please do not hesitate to return at any time. The Community is always eager to lend a helping hand. Stay safe and take care!

The GoPayment app is the very latest. I have also tried this  on two new Tablets both with Android 13 and fresh installs of GoPayment.

Thank you for confirming the latest version of your device, @MKS68. I sincerely understand the importance of using the receipt printer feature that was advertised to work with the Gopayments app you recently purchased. I'm here to direct you to our representatives who can investigate why there's no option for you to utilize this.

Printing receipts will work when you connect your Android device with the release 12 or higher version. Since you're using S22 Ultra with Android 13 and TM-m10 Bluetooth, you're supposedly able to set it up.

In the meantime, I recommend reaching out to our Support Team. They can investigate why there's no option for you to use the printer. Rest assured that we'll do everything we can to help you.

Here's how:

1. Go to the Help icon and choose Search.
2. Click the Contact Us button and enter your concern.
3. Press Continue.

Please note our operating hours and bear with us when connecting with our agents. We're receiving a volume of calls and messages. Feel free to open this article for other ways of connecting with us: Contact Payments.

You can refer to this article for more information about their features and operating systems:  QuickBooks Payments card reader features and compatibility.

I'm adding this guide as your reference to take payments and tip amounts conveniently: Process payments with the QuickBooks Card Reader.

The Support Team will notify you of any resolutions available. You can get back to me anytime you run into any other trouble. I'll do whatever it takes to ensure your concerns are addressed.

Nothing personal but your instructions to contact help are no good

1. Go to the Help icon and choose Search.
2. Click the Contact Us button and enter your concern.
3. Press Continue.

If I am in Quickbooks desktop there is a Help Menu item and unsder that a Contact Us.

If I am in the Go Payments and using the left menu there is a Send Feedback choice which takes me to a place to enter feedback and there is a Help choice but I click that and there is another send feedback choice and I click that and it gives me the email address to goto

There is nothing as you describe in your response.

Is intuit that out of touch with itself?

.

I'll make sure you'll get the help you need, MKS68. 

Contacting our QuickBooks Payments team will depend on the product you are using. I'll elaborate on each of them in detail below.

You can get in touch with our Payments support either via chat or call through their hotline. If you're in the Merchant Service Center, contact them via chat. If you're utilizing the QuickBooks Desktop (QBDT) with Payments version, contact them via chat as well. This is also applicable to the GoPayment (Mobile App) with QBDT.

Moreover, in case you want to give our QuickBooks Payments support a call through their direct hotline, please refer to this article for their direct contact information and support hour details: Contact Payments or Point of Sale Support.

Once everything is all set, take payments with your QuickBooks card reader.

If you have other concerns or questions about enabling card readers and printing payment transactions in GoPayment, please add a reply below. I'm just around the corner to provide a prompt response. 

Is there a receipt printer option for an Apple device?  Ipad or iPhone ? 

I'm here to share some details about the receipt printer option, Buddy.

As of now, we don't have a specific printer for iPad or iPhone. I recommend looking for a compatible third-party application that'll help you print your receipts. 

Additionally, I've added an article that'll help you adjust your printing setup and alignment in QuickBooks Online: Troubleshoot Printing Problems in Safari.

I'm still all ears if you need further assistance with your transactions. Just add your reply below, and I'll circle back to help you.

What if you only have an Apple Ipad?  Can I purchase a receipt printer?

Thanks for joining in the thread, @nettieg99.

Currently, a receipt printer for an iPad is unavailable in QuickBooks Payments. However, I suggest utilizing a third-party tool to assist you in printing receipts.

Moreover, here's an article if you're interested in modifying the bank account QuickBooks deposits payments into whenever you accept credit card and Automated Clearing House (ACH) payments: Change the deposit bank account for QuickBooks Payments.

Let me know whenever you have additional questions concerning printing receipts. I'll be always available to answer your queries. Stay safe, and have a good one.

Was there ever any resolution to this issue?  i have the recommended Epson TM-m10 printer and android tablet running Android version 14. The issue being that the Printer settings options to add a printer is not visible in the settings menu of the Gopayment App.  I  was on the phone for 1 hour and 45 minute with Quickbooks team this morning.  They sent me to Epson saying the printer was not communicating with my tablet.  In 45 minutes with Epson they helped download a test utility app. I successfully printed a test recent from the Epson Utility app proving the tablet and printer were communicating properly.  I have now been on the phone with Quickbooks team for the second call at 2 hours and 49 minutes. still no resolution?

Could you post a link to the 3rd party tool that would allow the GoPayment app on iOS to print receipts on an Epson TM-m30 printer?   

There are no third-party apps available only when using browsers, @PostNParcel. Let me provide insight into this.

It's essential to note that there are no dedicated third-party apps available for mobile devices that support Go Payment and printing receipts. While we are unable to provide direct recommendations for iOS printing apps, you can explore various third-party printing apps available online that may help you accomplish this task.

Additionally, you may want to check out an article about QuickBooks Payments card readers and the programs or apps that they are compatible with, which could provide valuable insights.

If you still have questions about printing receipts or any other payment-related matters, feel free to reach out to me. I'm here to help you with any concerns you may have. Take care!

Can I connect a receipt printer on the GoPayment app with an apple phone. 

Hello there, Jill. I can share information about connecting a receipt printer to the GoPayment app in QuickBooks.

Connecting a receipt printer for an Apple phone in the GoPayments app is currently unavailable. However, you can print receipts on an Android device (release 12 or higher) to specific printers via Bluetooth. See this article for details: Print receipts in GoPayment on your Android.

I also suggest sending feedback to our product development team about the option to connect a receipt printer to an Apple device. That way, they can review and consider implementing it in future product updates.

For Android devices:

1. Select the Menu button.
2. Tap the Gear icon.
3. Click on the vertical ellipsis ⋮ in the upper-right corner.
4. Choose Feedback
5. Type in your feedback and product suggestions. Then, tap Send Feedback.

For iOS devices:

1. Go to the Menu ☰ icon, then select Help & Feedback.
2. Choose App Feedback.
3. Type in your feedback and product suggestions.

Visit our Feedback forum page to see a list of other QuickBooks users who suggested this feature, as well as the recent updates in QuickBooks.

Please refer to this article for more information about their features and operating systems: QuickBooks Payments card reader features and compatibility.

I'm attaching this article for future reference in managing payments using the GoPayments app: Process payments in the GoPayment app.

Feel free to tag me in this thread for more help with managing your receipts in the GoPayments app. I'm here to assist you any time.