Help!! QBO credit card payments processed but not deposited-- not showing up to deposit manually

I appreciate you for providing a detailed post about your concern here in the Community space, @pelvicore. Let's work this out so you can have your customers' payments deposited to your account in QuickBooks Online (QBO).

Please be aware that if a transaction in QuickBooks has already been paid, it will not go through as deposited when the payments are under the Undeposited Funds account. You'll need to transfer them from the Undeposited Funds to your bank account to ensure the payment is received. To update the status to Deposited, you'll need to relocate the funds through Bank Deposit. Here's how:

1. Access your QuickBooks Online account.
2. On the left navigational bar, click the +New button.
3. Select Bank deposit.
4. Choose a bank account where to deposit the amounts.
5. Select the undeposited transaction from the list.
6. Save the deposit.

In addition, see this article to learn more about how to handle customers' payments: Record invoice payments in QuickBooks Online.

You can also check this page to know more about how banking deposit works in QuickBooks: Record and make bank deposits in QuickBooks Online.

Feel free to post here again if you need assistance managing credit card payments in QuickBooks. I'll make sure to be around to help you out again. Take care, and have a nice day!

I appreciate your suggestion, Kurt, but maybe I didn't word it properly in my post...but I did that already.  When I go to make a deposit the transactions do not appear... as if they were already deposited.  But, there is no deposit associated with those sales...hence my problem.  Any further suggestions?

Thanks for getting back here in the thread, @pelvicore. I'll point you in the right direction to get this sorted out so you can have your credit card payments deposited to your bank account in QuickBooks Online (QBO).

Since the issue persists and you don't see the transaction when attempting to bank deposit, I'd recommend contacting our QuickBooks Online Customer Care Team. This way, a representative will be assigned to look into your account and determine the root cause of the problem. Also, they have the tools to have your account accessed in a secure environment to keep it safe. I'll input the steps below so you can proceed. To begin, here's how:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

See this article for further details: QuickBooks Online Support.

In addition, here's an article to help you manage banking transactions: Categorize and match online bank transactions in QuickBooks Online.

You can also check this page to learn more about reconciling an account in QBO: Reconcile an account in QuickBooks Online.

I'll be here in the Community in case you have any additional QuickBooks-related concerns. Take care, and have a good one!

Did you ever get this resolved?  I am having the same issue...I'm processing sales receipt orders, the customer credit card apparently gets charged and the receipt shows PAID.  But when I go into my QB deposits, the payments are not showing up (some are, not others).  When I go into sales transactions, the orders show paid.  The money is also not showing up in my bank account.  QB tells me this is because those particular charges show up on their back end and are "in review".  I reached out to a couple of my customers who I have long-term relationships with and they tell me their credit card companies are not showing any charges from my business whatsoever.  I am SO frustrated.  

Ensuring you receive the payments once the sales receipts show as paid is crucial to keep your real-life and QuickBooks record match and accurate, Judy.

Let me make it up to you by ensuring this gets investigated further.

I understand you've already spoken to our QuickBooks Support Team, but I recommend contacting them again. They have full access to your account and can determine why the system marks the sales receipt as paid and ensure the customer's payment will be processed and reflected in your bank account.

Here's how to contact our support:

1. Go to the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter the issue you've encountered in the Type something field, then click the Send icon.
4. Click on I still need a human.
5. Select Get help from a human.
6. You can either select Chat with us or Have us call you.

Additionally, I've added this article to help you determine when QuickBooks deposits customer payments into your bank account after you process them: Deposit Speed.

I appreciate your patience as we work through this. If you have any other concerns or questions about managing your sales transactions and receiving payments, please don't hesitate to add a comment below. I'll be glad to help you out.

I am having the same issue, it shows that it's been deposited, but when I go to the Bank Deposit it is not there.  Not sure what happen, but I can not finish my bank rec until I can make it show up in the check registrar.

Thanks,

Dreama

I had the same problem and finally after HOURS and multiple QB phone calls, we figured out the glitch...In my case, it showed the customer order was entered but no credit card was processed - even though it shows paid!  Here's how to find out which credit cards did not go through, and how to resolve it so you get your deposits:

When entering a credit card order, make sure that on the left side of the order where it shows the last four digits of the customer's card number, that underneath that you check "process credit card" if it is not already checked.  If it is not checked, you are not running their card even though it will show it was paid for!  Looking back over two months, I had several examples of not getting payment because the card wasnt actually run.  it is a GLITCH that QB needs to handle!  To find out which ones were paid and which weren't, do the following:

1.  Go to Sales (on left side of menu)

2.  Click "all sales"

3.  The list of sales/customers pops up...On the far right side, you will see "view/edit" after each customer.  Those are orders that DID get processed with their credit card.  If you see "edit/print", those were NOT processed!  In those cases, do this:

4.  Click "edit" for those customers, and their order will pop up.  On the far right side of the order under the four digit credit card number, it will show "process credit card".  Click that button and save the order and the card has now been run and the funds will show up in your deposits.  I've made it a habit at the end of the day to look at "all sales" to make sure none of them say "edit/print"....

On point number 4 above, I said "on the far right side" where the four-digit credit card pops up, I meant to say "far left side"...