Is there an option to allow customers to pay credit card fees to pay an invoice?

Yes, there is, Leslie.

At this time, you can include the processing or credit fee amount on the invoice. I'll guide you on how.

1. Open your QuickBooks Self-Employed (QBSE) account.
2. Click on Invoices at the left pane, then tap on Create invoice.
3. Enter the transaction details. 
4. Add the credit card fee on the next line item.
5. Input the amount.
6. Save or send the invoice to your customer.
7. If you've already recorded the invoice, you can edit it and input the fees from there.

Once done,  your customers will be able to receive the invoices with the processing fee.

I've added this screenshot for your visual reference.

If you wish to add sales tax to your invoices in the future, you can use this article as your reference: Manually track sales tax in QuickBooks Self-Employed.

If you have any other follow-up questions about invoices and credit card payments, let me know by adding a comment below. I'm more than happy to help. Keep safe!

Thank you for the quick reply.

I actually don't want to manually add fees to an invoice, but allow my clients to have that option at time of payment. I have received invoices from other sources that allow that option. Is this not something that Quickbooks offers?

Thanks again,

Leslie

Thanks for getting back to us, @leslie38. I'm here to provide further details about credit card processing fees using QuickBooks Payments.

Yes, you're right. When you use QuickBooks Payments to take payments from QBSE and as the service provider/vendor, you're the one who will incur the fees for processing credit card transactions. To learn more about QuickBooks Payments fees, I encourage you to check out this article: Standard Payment Fees & Rates.

Also, to answer the most commonly asked questions about credit card processing using QuickBooks Payments, you can refer to this article: Process credit card payments. It includes topics about processing terms, who are involved in credit card processing, and where are they accepted.

In case you have any other concerns about credit card payments and processing fees, let me know in the comments below. I'll be glad to help. Take care always.

@leslie38 

QB Payment doesn't offer such feature. You should explore another payment processor.

Thank you for your reply. This is really frustrating. I have clients who want to pay by CC and will pay the fees but can't with QB. Is there another service option you would suggest?

I suggest that you consider this feature. I have received invoices from other billing sites that allow for this.

Big issue.

We'll make sure to let our product team and let them know how useful is this for your business, leslie38.

If you have QuickBooks Payments you can accept credit card, debit, and ACH bank transfer for invoices you send and sales you make. You'll also want to submit feedback to make sure that they'll be able to work on this. Here's how:

1. Access the Assistant utility.
2. Click I need help.
3. In your Type something... text box, enter "Feedback".
4. Press the Send button.
5. Choose Add a feature.
6. Use your text box to create the feature request.
7. When you're finished, hit Send.
8. Select Yes.

Please read this article for more information: Take and process payments with QuickBooks Payments. In addition, you can also categorize transactions to organize your income and expenses in QuickBooks Self-Employed. Please check out this article for your guide: Categorize transactions in QuickBooks Self-Employed.

Reach out to us if you need further assistance about paying an invoice. The Community is always here to ensure to get you covered.

@leslie38 

Send your business email address in a private message to us. We may introduce you directly to them and you may evaluate all available options to integrate with your QBO account.

I made the request for this added feature.

There IS A SOLUTION to this.  Just posting to be helpful. I have nothing to gain from this, but I figured it out for my own company and thought I'd share:

If you want credit card fees charged to your customer at 3%, and you want that option as an automated thing that happens without any interaction from the user, I have accomplished this via Zapier, fairly easily.  We have the invoice created automatically via Zapier when the sale closes in our CRM, but that isn't necessary.  The 'trigger' can be from a CRM (Zoho, in our case), and it can be automated to create the invoice and the 3% fee line, or the trigger could be the new invoice creation in QBO, and the result could be adding a new line item with the 3% charge.

But we complete the sale in our CRM, and within seconds, the customer exists in QBO, and the invoice is created, with the optional line item adding the 3% credit card fee.  The email template clearly explains to the customer that if they pay with check, to only pay the amount of the sale before the CC fee.  In that event, we just delete the optional fee line and the invoice defaults to 'paid in full'.  

If this interests anyone, I can give more detail as to how to complete this process.  We didn't want to have to manually create the invoice, add the 3% optional fee, or email it.  We just wanted ALL that to happen automagically when the sale is completed in a different application, and after a few hours of tweaking and finding the right features in Zapier, I got it working beautifully.  Just throwing it out there. :)

Question:  If the credit card fee is added to the customer invoice, does that mean that me, as the merchant, will be paying fees on the credit card fee I am charging the customer, since it increases the invoice amount?  

Let me share some information about recording credit card fees, bshelmer

You'll be charged for a processing fee every time a payment is processed. However, if you'll want to charge your customer the credit card processing fee, we can manually add the fee on the invoice. To begin, you'll have to create an expense account where you can post the fee. To do so, you may follow these steps:

1. From the Accounting menu, select Chart of Accounts.
2. Click New.
3. On the Account Type, select Expense.
4. On the Detail Type, choose the type of your account.
5. Enter the name of your account.
6. Once you're done, select Save and Close.

Then, create a service item for the credit card fee, you'll have to select the account you've created as an income account.

1. Go to the Sales menu and then select Products and Services.
2. Select Service.
3. Enter the name for your item.
4. Select Save and Close.

Once done, add the fee to the invoice. Here's how:

1. Go to the + New icon and then select Invoices.
2. Select the name of the customer.
3. Enter the necessary information.
4. Add the service item that you've created on the second line.
5. On the Amount column, add a negative sign on the fee (-2.75).
6. Once you're done, select Save and Close.

To learn more how credit card processing fee works in QuickBooks, please check out these articles: 

• A quick guide to Credit Card processing
• Accepting credit card payments: The Basics

If you have any additional QuickBooks-related concerns, feel free to click the REPLY button below. I'm more than willing to assist you again to improve your experience here in QuickBooks. You have a good one.

How does adding a negative sign (-) to the convenience fee (credit card fee) amount in the invoice help? It only lowers the amount owed by the customer.

If I have an invoice for $8,385.00 and add a line item for the convenience fee the way you suggest, with a negative sign (-$125.77), it only decreases the amount owed by the client. So that now the invoice total reads $8,259.23. So, it looks like I am actually giving the client a credit for the convenience fee and not charging them the fee.

Has QB really still not come up with a way for businesses to charge this fee to clients who choose to pay with a credit card?? It really needs to be something that is done automatically at the time the client pays the invoice if they choose to pay with a credit card. I have no way of knowing how clients will choose to pay when I email them the invoice. I don't know how they chose to pay until I receive their payment.

Hi, NikkiKBNW.

I understand we want to add a convenience fee when paying with a credit card in QBSE to meet your business needs. However, this is currently unavailable.

Please know that our feedback is valuable, and we know our engineering team will be eager to hear it.

We can also share your thoughts and ideas through your account. Here's how:

1. Go to Assistant located in the upper right-hand corner.
2. Type Feedback and click the Add a feature button.
3. Enter your request in the field.

Moreover, I'm also adding these articles below to guide you further on how to effectively manage your invoices in QBSE: 

• • Create an invoice in QuickBooks Self-Employed.
  • What happens when you send an invoice?
  • Let your clients pay you online.

Feel free to leave a comment below if you have follow-up questions about managing invoices in in QuickBooks Self Employed. I’m always here to help.

Has this issue been solved? What are the new fees listed when creating an invoice "Credit card (2.9% + 25¢ per transaction) "

Are customers now being charged credit card fees as listed or should we continue imputing credit card fees manually?

Hello, andy282.

Thanks for joining this conversation. Allow me to chime in and share information about managing invoices and credit card fees in QuickBooks Self-Employed (QBSE).

If you're referring to the processing fees, you can visit the QuickBooks Payments website for the latest processing fee rates and pricing.

You can also check out this article for the overview of fees and plans for QuickBooks Payments, so you can make the best decision for your business: Standard Payment Fees & Rates.

For your second concern, the option to automatically add the credit card fees to invoice is still unavailable. You will need to enter them manually as a workaround.

I can see how having this option would be helpful for you, and your business. I highly suggest sending feedback directly to our product developers. They're always looking for ideas to consider on how to improve QBSE. Here's how:

1. In QBSE, go to Assistant located in the upper right-hand corner.
2. Type Feedback and click the Add a feature button.
3. Enter your request in the field.

For more tips and other resources you can use in the future, I recommend visiting our website: Self-help articles.

Please post again or leave a comment in this thread if you have additional questions about this or anything else QuickBooks. I'll be more than willing to answer them. Take care always.

Thank you for the responses to my original question. From what I have learned, there may be a legal issue in some states with charging customers credit card fees. However, if it is listed as an option, clearly stating the fees to be charged.... I think this would be legal? 

Again, I have received invoices where I have the option to pay with a credit card with the understanding that I'll pay a fee for this convenience. If it is legally feasible for Quickbooks to have this feature, it would be great.

Leslie

What if you don't have QBSE then how do you submit an idea?  The feature to have the customer pay the credit card fees is needed.  Not everyone pays via credit card but if they choose to do so then they should have to pay the fee.  This needs to be a top of the list problem to be fixed.

I have the same issue,

I have clients that want to use a credit card and are more than willing to pay the fees but can't. I get bills from 

my vendors that allow me to pay the fees why doesn't QB do this, VERY ANNOYING!!!!!

Agreed! Does anyone in this thread know of an invoicing/accounting service that provides this? If so, please post here. The manual workaround being suggested is not a realistic solution for companies that issue many invoices per month, and don't know the billing preference of the customers in advance.

Hi there, Concert Audio and leslie38.

I can see how essential to have the option to pay your clients via credit card and to record their fees in QuickBooks Self-Employed. With this, I'll be sharing further details on how paying credit card works in QuickBooks Self-Employed. Then, I'll ensure you can send feedback so our product developers can consider adding the feature in the next updates.

If you're referring to paying your clients directly via credit card including the processing fees within QBSE, this isn't currently unavailable. However and as mentioned above, you can make it possible if you'll be utilizing our QuickBooks Payments. This account allows you to add links to invoices so customers can pay online through credit card, debit, ACH bank transfer, PayPal, and Venmo. Then, please know that the said account charges a fee each time you process a transaction. Fees also depend on how you processed the payment. If you want to learn about this, you can open this article: Sign up for QuickBooks Payments.

On the other hand, if you mean to pay CC fees within QBSE, this is also isn't possible. You can follow the steps recommended by my colleague Angelyn_T as a workaround. 

Furthermore, I suggest going to the Assistant section. From there, you're able to choose Feedback to submit a request about the feature you need in managing your sales transactions or an option to pay via CC. Any recommendations are sent to our engineers for consideration in future updates.

Lastly, you may refer to this article to view various details on how QBSE is created to help you record your self-employed income and expenses, track mileage, and prepare your Schedule C: QuickBooks Self-Employed Overview.

Keep me in the loop if you need further assistance managing your invoices and payments. I’ll be around ready to help you. Have a good one and keep safe!

You clearly don't understand what is being said. We are NOT looking to pay our clients, we want our clients to pay us and they cover the CC Fees. 

@leslie38 

If your company is B2B, you can use Melio for free to integrate with QB.

https://affiliates.meliopayments.com/get-paid

Thank you @Fiat Lux - ASIA. The majority of my customers aren't businesses.