QuickBooks desktop - entering vendor bills in some windows makes the bill double up

Hello, SusanBradleyCPA.

I appreciate the steps you've taken to resolve this.

Currently, we have received reports from other users experiencing the same issue. A ticket has been created and forwarded to our product engineers, who are actively working on resolving this issue as quickly as they can.

As a workaround, fill out the bill form from the bottom up to avoid this error. That means add the expenses or items at the bottom of the form before entering the vendor or amount due at the top of the form. You can also turn off the preference for Automatically remember transaction information.

In addition, I recommend reaching out to our Support team so that they can include your information in our notification list. This will assist our engineers in assessing the number of users affected. Rest assured, once the issue is resolved, you will receive an email notification.

Here's how to reach them:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
3. Select Contact Us.
4. Give a brief description of your issue, then click Continue.
5. Sign in to your Intuit account and select Continue, then Continue with my account.
6. We'll email you a single use code. Enter your code and select Continue.
7. Choose to chat with us or Have us call you.

To check for our Support hours, refer to this article: Contact QuickBooks Desktop support.

I want to make sure you have the resources you need to track the money you owed to your vendors. The following link will guide you on how to handle vendor-related processes: Accounts Payable workflows in QuickBooks Desktop. 

Please let me know if you have follow-up questions about this or anything else. I'm more than willing to assist. Keep safe.

We already did this.  The only thing we have not done is compress the file.

It's a bug introduced in the latest release of QuickBooks. It has nothing to do with your company file.

So how do we get QuickBooks to acknowledge the bug and fix it?

They've already acknowledged it here. After, of course, trying to place blame everywhere else but on themselves.

And the reps here have posted that they're working really, really, lots and lots of or so very hard on it. Basically everyone Intuit employs is working on it, it seems. It seems from reading posts here that the latest release has many, many issues. It seems they didn't even test their changes. It's actually sort of hard to figure out how they created so many new bugs in just one release. But anyway, they're working really super duper hard on it right now - twice as hard as they were before, one rep claimed!  So, expect a fix within a month or two. Or three.

He went back and changed his post from what it was.

Yea. Can't admit he's wrong. Gotta save face.

So I contacted them as stated we should and all they wanted to do was have me answer how the system works for us etc NOT try to fix anything. This is why I hate trying to contact them it's like they won't listen to the issues.

I just spent almost two hours on chat with them and they couldn't get the screen share to work and he kept telling me to delete the bill.... 

is this being resolved? 

He spent more time trying to sell me more product then fixing it that I almost lost my mind...

I'm sad to hear about the frustrating experience you had during your previous chat session, @teck86.

I understand how important it is to have your issues resolved efficiently and effectively. Rest assured, I'm committed to resolving your current concern and ensuring you receive the assistance you need.

As per our system's data, it appears that the investigation number has already been resolved.

Until further changes are made, we suggest filling out the bill form from the bottom up as it appears that the issue with bills occurs specifically when filling out the form from the top down. Start with your expenses or items then work your way up to the vendor and amount due. 

As a workaround, let's utilize the steps below to help fix your concern:

1. Try to toggle back and forth between the Expenses and Items tab. 
2. Avoid entering anything on the top Bill portion. Instead, start you data entry below at the line item of the bill.
3. Turn off the preference for "Automatically remember transaction information".

In the event that the issue persists, it is best to get in touch with our phone support team again. They have the appropriate tools to review your account and assist you in resolving your concern with bills.

For valuable insights and guidance on effectively managing and tracking the money you owe your vendors, I recommend referring to the following articles:

• Receive your inventory.
• Enter your bills against the inventory.

If you have any additional details or concerns you would like to share, please let me know. I'm here to listen and assist you every step of the way.

I spent an hour on the phone and he didn't understand why its happening.

It is posting an expense when the bill is posted and again when it is paid. Why?

I was told we could have to many line items on our bill... is that really a thing? These are our visa bills, they have a lot of line items. 

We hear you, @teckland. I know it's been challenging for you to figure out why your bill is recorded as an expense even after it's paid. The same goes for contacting live support and couldn't achieve your goal. Right now, let me be your best help.

Let's update your QBDT to the latest release. This might be a system performance concern. Here's how:

1. In your QBDT, press F2 (or Ctrl+1) to access the Product Information window.
2. Check your current version and release.
   

• QuickBooks 2024 R1
• QuickBooks 2023 R6_25
• QuickBooks 2022 R11_51
• QuickBooks 2021 R15_18

After that, install the update. Then, you'll see an Update available on the status bar in the top right corner. The update will install automatically if you close the product and keep the system/PC switched on. Check out this article for more details: Update QuickBooks Desktop to the latest release.

However, if the issue persists, we'll need to route back to QBDT Live Support to dig deeper into the issue. It might be that there's a new error in vendor bills. 

For future reference, you can read these articles to help you manage your vendor bills:

• Pay bills online from QuickBooks Desktop.
• Use item categories in QuickBooks Desktop 

We appreciate you visiting us here and for joining this thread. We'll be willing to lend a hand. Take care.

This was posted 4 weeks ago, has anyone seen any improvement? I just ran update again, with the wishful thinking that would fix the doubling of bills.