Hello Nomad_ops, 

All QuickBooks Online Plan support next-day deposits. Deposit speeds depend on the product you're using and the type of payment. If you apply to the next-day deposit feature we'll still look into your account. No worries, we send emails once you're ready to set it up. For more details, you can see Find out when QuickBooks Payments deposits customer payments.

Let me know if you have other questions. I'll be here to help. Take care!

Hi , 

 I was told as of March 1st all of QB online product would be available to use the next day deposit feature for an ACH payment .... And no longer be a feature the QB would be selective in issuing. 

It wouldn't make any sense to upgrade my QB account and still have to be issued the ability to have next day deposit..... Which is what I'm looking to do . 

I could ask the customer to send it in the mail and it would get to me 4 days quicker allowing me to deposit it , however I love sending the invoice via QB it's very convenient for the customer in viewing/paying.... But have found it rather inconvenient for me in receiving that payment. Just looking for a viable solution here. 

Why did you sign me up for next day deposit? I did not opt in to this. Yes, waiting 7 days for payment sucks, but I do not want to pay your extortionary fee to make you do what you should have been doing all along.

Sounds like there is no easy way for me to opt out?

Good evening, @CustomRockWorks. 

Thanks for joining in on this thread. I can provide you with some helpful information about the next-day deposits. 

Every was migrated to the next-day ACH deposits, which includes the 1% (maximum $10) fee. The only way to try to discount the fees are by requesting a rate review. In order to do that, you'll need to contact our Customer Support Team to ensure that you're eligible for this option. Here's how: 

1. Go to the Help icon in the top right-hand corner. 
2. Click the Contact Us button. 
3. Give a brief description of the problem/what you need (Request a rate review) and hit Let's talk. 
4. Scroll down and choose to Get a callback. 

It's that easy. 

Come back to the Community and let us know if you received a discount. If not, we'll take feedback for you to send to our Product Developers so they can consider making improvements to the product in the future. I'm only a reply away if you need me. Bye for now! 

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@CustomRockWorks wrote:

Sounds like there is no easy way for me to opt out?

---

@CustomRockWorks 

It is a new policy. Explore these free apps to accept ACH payments for free and integrate them with your QBO account.

https://veem.grsm.io/veems

https://melio.grsm.io/quickbooks

We contacted chat supported to get this disabled. They are telling us that all transfers are now next business day and will be charged a fee, and it can't be disabled. We asked them to forward the feedback that these new forced fees are not welcome, and there should be an option to opt out and get the previous no-fee bank transfer payments. None of my previous feedback on other things have made them change anything, so I'm not hopeful.

QuickBooks Merchant Services has held our money for three months now.  Roughly 60 transactions totally $128,000.   We may have to call the attorney general in the State of Florida. 

Have you ever had this issue?

Phil [removed] you can call me.

This isn't the impression we want you to have, phil42.

I'd like to share what I know about holding funds.

The fund may be placed on hold when something unexpected occurs in your transactions. Here are some reasons for holds:

• When your payment processing exceeds the established maximum dollar amount expected on your account. 
• When a transaction is processed after several authorization attempts and failures.
• When certain transactions require verification of your business type to ensure it is compliant with the Intuit Acceptable Use Policy.
• When our systems identify processing patterns that pose a risk to any of the parties involved: You, your customer, or Intuit. 

Someone from Intuit will attempt to contact you if your fund is placed on hold. Then, you'll receive an email with detailed instructions on what additional information is needed to complete the review. Did you receive a call or any emailed notification about the hold? If no, I'd suggest reaching out to our Merchant Service Team. They have the tools to pull up your account and check the status of your fund.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Click or type Contact Us.
4. Enter a brief description of your concern, then hit Let's talk.
5. Choose a way to connect either start a chat or get a callback.

Support hours are from Monday to Friday 6 AM to 6 PM PT.

Feel comfortable checking these resources here to learn more about the fund on hold:

• Understanding Payment Holds.
• Held Funds for QuickBooks Online.
• Deposits FAQ.

Please let me know how it goes after reaching out to our Merchant Team. We're always here to help you out. 

Phil-

Have you gotten this resolved.  They are holding $115,000 of our money as well.

Hi there, DMC10.

Welcome back to the QuickBooks Community. This isn't the kind of experience that I'd like you to have while using a payments account, and we know how much time it can take when something a specific amount has been holding. That said, I'll ensure to share details about why are funds/deposits on hold and how to fix this.

Once you have QuickBooks Payments to take and process payments in QuickBooks, we regularly review payments to ensure everything is in a shipshape. This is for the benefit of everyone involved in the payment process. If you see the word "Withheld" in the Method column or the On Hold status, this means that the payments are still being reviewed to prevent any fraudulent activities on your account. Then, you'll get an email at the email address you use to sign in to the Merchant Service Center once the deposit is ever on hold. That said, I suggest making sure that you read the email carefully. It will provide you specific steps to fix any issues. Our Customer Support will usually ask for more information about the transaction that is currently on hold so we can complete our review. After providing them all the necessary documents, they’ll usually complete the review within 2 business days and release or finish processing the payment.

You might also want to check out this article to see steps on how you can check when QuickBooks deposits customer payments into your bank account: Find out when QuickBooks Payments deposits customer payments.

If the payment or amount is still on hold and not deposited within the given length of time, I'd suggest contacting our Merchants Services Support Team. This team is the best resource for such inquiries, as they're able to request account information. They can also verify the status of the payment too and investigate why it wasn't deposited into your account yet.

Please also refer to this article to see how QuickBooks Payments deposits work in QuickBooks Online: Common questions about payments deposits in QuickBooks Online.

Please post a reply below if you have additional questions about your deposit. I'll be more than happy to assist you again. Have a great day and take care always.