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toddreissmann
Level 1

What time does intuit accept phone calls

 
6 Comments 6
DivinaMercy_N
Moderator

What time does intuit accept phone calls

Connecting with our live support team is a breeze, @toddreissmann.

 

With your QuickBooks Online (QBO) account, you just simply need to click the Help icon to get in touch with our phone support. 

 

The support operating hours for QuickBooks Online (QBO) Plus, Essentials, and Simple Start version is from Monday to Friday 6 AM to 6 PM. On Saturday, support hours are from 6 AM to 3 PM Pacific Time. 

 

If you're using QBO Advanced, the support operation is 24/7. To reach out to them, you can follow these steps:

 

  1. Go to the Help menu.
  2. From the Assistant tab, type your concern. Example: Banking.
  3. Then, type Talk to a Human and click the Get help from a human option.
  4. Choose either Chat or Callback

 

For your reference, see this article: QuickBooks Online Support. 

 

The Community also makes it easy for you to have handy sources that you can bookmark for future use. The site has tons of help articles and even video tutorials that will be able to guide you on your QuickBooks tasks. To get started, visit our QuickBooks Online Help page.

 

If you have additional questions about contacting our QBO phone support team, please post a reply below. I'm always around to help. Have a good one. 

vkapoor55
Level 1

What time does intuit accept phone calls

i have epayroll taxes to be paid online it is a emergency

Maybelle_S
QuickBooks Team

What time does intuit accept phone calls

I've got the steps on how to pay payroll taxes in QuickBooks Online (QBO), @vkapoor55.

 

If you're using QBO Payroll Enhanced, you can pay your payroll taxes through the Taxes page.

 

1. Click on Taxes at the left pane, then select Payroll Taxes.

2. Tap on Pay Taxes under the Payroll Tax Center.

3. Next to the payment you want to pay, select Create Payment (if you'll be paying taxes electronically) and Record Payment (if you'll be paying taxes manually). Follow the on-screen pop-ups to continue the process.
payrolls.PNG

 

I've found these articles helpful about paying taxes in QBO, you can skim them through:

 

• Pay payroll taxes electronically or manually

• Make payroll tax payments

• Pay and file payroll taxes online

 

On the other hand, if you're using QBO Full Service Payroll, Intuit sends and pays your payroll taxes and forms for you automatically to ensure your business processes taxes on time. For more information, check out this link: Tax payments and forms Intuit payroll submits for you.

 

Get back to me if there's anything you need assistance with. I'm always here to help.

Greg Peterson
Level 2

What time does intuit accept phone calls

After waiting until the time stated on their recording It continues to state that the office is closed. Then searching online reveals that it is an hour later. I have wasted too much time waiting already. East coast is not important to the QB people. Your phone recordings and Virtual assistants are useless also. Answer the phone with real people and get to work. That is what I am paying for! And NO this is not an inconvenience. This is an intentional action on the part of Quickbooks.

fmotion
Level 1

What time does intuit accept phone calls

What time can I get a live person to cancel and refund for QB Payroll and QB Desktop subscriptions?    Business closed

 

ZackE
Moderator

What time does intuit accept phone calls

Thanks for joining the Community and getting involved with this thread, fmotion.

 

You can cancel your QuickBooks Desktop subscription while signed in to the CAMPs account associated with it.

 

Here's how:
 

  1. Log in to your CAMPs account. If you're unsure about the account, you can refer to our What is CAMPs and how do I use it? article.
  2. Choose a QuickBooks Desktop Account you want to modify. In the event you have more than one, your login profile will show you which one's currently selected.
  3. In the Products & Services area, locate your subscription or service, then click Details.
  4. Verify this is the product or service you no longer need and hit Cancel Service under the active.
  5. Press Continue to cancel.
  6. Select Cancel Now.

 

If you're within your 60-day money back guarantee period and your product was purchased directly from Intuit, you'll automatically receive a refund for the full purchase price of your subscription. The refund will be received within two weeks.

 

You can learn more about cancellation by reviewing our QuickBooks Desktop cancelation policies resource.

 

For detailed steps on cancelling a payroll subscription, you can refer to our Cancel your payroll subscription article.

 

In the event you need to get in touch with a live expert during your cancelation process, you can reach out to our Customer Care team. Their support hours are covered in the linked article.

 

Please feel welcome to send a reply if there's any additional questions. Have a great Wednesday!

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