Where did the 'make payment' button go?

I appreciate the screenshot you've provided, @pigeon.

You may have enabled your Online Bill Pay feature. You can turn this off by canceling it in your account settings.

Here's how:

1. Go to the Gear Icon.
2. Choose Account and Settings.
3. Select the Bill Pay menu.
4. Click the Cancel subscription link.
5. Follow the on-screen instruction to complete the process.

You can refer to this article for more insights about Online Bill Pay. 

On the other hand, if you don't want to cancel the online bill pay feature, here's how you can manually pay the bill:

1. Go to the Expenses menu.
2. Select the Expenses tab.
3. Locate the Bill transaction you want to pay.
4. From the Action column, click the drop-down.
5. Choose Make Payment.
6. Enter the payment details to complete the process.

Always feel free to leave your comments below if you have other questions about using credits in paying your vendor balance. I'm always here to help.

Thank you for the reply! I don't want to cancel the online bill pay feature, so tried to manually pay the bill. I went to the Expenses menu, selected the Expenses tab, and located the Bill transaction I want to pay, but I do not see the Make Payment option. Attached is the drop-down I see when I try and pay the bill for 200.39. 

Thanks for the reference article! I followed the section 'Pay your bills through Pay bills' and it worked perfectly. 

I am having this same problem.  I do not pay bills online. I print checks. This option to schedule a payment is just another step and if you are not careful will take you to a bill payment app screen.  If I wanted online payment capability I would have asked for it.  When I notified QB agents about this update, they were not aware of this change and had to research to figure out what what I was talking about. I talked to 3 agents to resolve this issue, and they only showed me how to work around this and then pay by check.  I had a problem of after I paid by check, my bill payment did not link back to my vendor's transactions, so when looking at my vendors's account, all I saw was a bill with no payment recorded. I want schedule payment off my screen and bring back my "make payment " button link to print check, back. I should not have to make another step and "Mark Paid".   Surely this is not to much to ask for? 

Thank you for posting here in Community, @secretary-cca.

I appreciate the detailed information you give. Let me provide additional information with the Make Payment option. The Schedule payment is on the Expense tab. However, if you want the Make payment option,  you can go to the vendor itself and check the transaction list where Make payment is available.

Let me guide you in going to Make payment option:

1. On the left navigation pane, go to the Expenses tab then select Vendors.
2. Look for your vendor then click the vendor's name.
3. It will take you to the Vendor transaction list where you can choose Make payment .

I'm attaching this article on how you can run a vendor report for your future reference: Run a report with vendor totals.

Let me know if you have additional questions, you can post it here in Community. I'm always here to answer those questions for you, have a great day.

With Respect, Joseph_A   ...     the make payment option is NOT available....

Nada.. zip... nothing....


ONLY SCHEDULE PAYMENT on THE VENDOR's page is there....

This is not the way to keep customers.

NOt happy. Will not recommend QBO

Was this ever solved?? It is ridiculous that this doesn't allow you to select online, or print check. I want to do both. Why did the Make Payment disappear?? It is as if you are forcing subscribers to use your online payment feature. Why not select Make Payment (which is no longer there in dropdown) and then select either online or check. You sell me checks, let me use them....

There is no "Make Payment" in dropdown!!!!! You sold me checks, let me use them. 

Please bring the Make Payment butto back !

Your satisfaction means everything to us, d.cicalese@aplus. 

I'll route you to a page where you can post feature suggestions. This way, our engineers can find a way on how to make this feature back shortly.

Before that, I'd suggest following the workaround provided by MadelynC above. Clicking the Mark as Paid is the same as Make Payment. See the sample screenshot for your reference.  

It sounds like the Make Payment button in your Bill transactions is quite important for your business and others. I'd recommend sending a product request to our engineers. Your valuable feedback goes to our Product Development team to help improve your experience in QuickBooks.

Here's how: 

1. Go to the Gear icon, then choose Feedback. 
2. Type your concern in the box. 
3. Click Next. 

Additionally, I'd recommend checking our QuickBooks Blog page regularly to know our latest news and enhancement in QuickBooks.

Moreover, you can always access any vendor reports to track all the data you've entered into the system. Then customize it to show specific details. 

Lastly, feel easy to check out these articles below on how to record single payments to a bill from multiple vendors, handle Bill Pay, and other related matters. 

• Record a bill payment by EFT, ATM card, or debit card
• What is the difference between bills, checks, and expenses?
• What is Online Bill Pay?

I'm willing to listen if you have other concerns about the features or handling of your vendor transactions. You can click the Reply button and I'll be there to help you out. Keep safe. 

When we follow these steps the Marked paid is gone from the action list, it only says View/Edit, Delete or Void. Make payment disappeared.

Hello there, @Cmckay.

I'm here to assist you in resolving the issue with the missing "Make payment" button in QuickBooks Online.

The options you can see in Action drop-drown will depend on what tab you'll select.  On the Vendors tab, you can see the make payment option, create bill, create expense, and schedule payment. While on the Expenses tab, you can see schedule payment, mark as paid, view/edit, copy, delete, and void. 

Moreover, if you'll select checks, bill payment (check), and expenses, you can only see view/edit, delete or void. Make sure that the type of transaction you'll select is a bill. This way you'll get to see the mark as paid in the dropdown button.

However, if you already clicked "bill" and the mark as paid button doesn't show, we can perform basic troubleshooting.
 

Here' how: 

Let's log in to your account thru a private window. 

Here are the keyboard shortcuts: 

• Safari: Command + Shift + N 
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + P

Otherwise, let's clear the cache and cookies to fix issues when using QuickBooks Online in your browser.

You might want to learn about tracking your bill in a detailed way. You can read through this article: Record a bill payment by EFT, ATM card, or debit card.

If you require any further assistance with make payment and mark as paid buttons, you can reply to this post. Take care and have a great day!

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Here is the normal screen- Make Payment used to be an option and it is no longer there. if cleared the cookies if tried other browsers it just vanished.

Hi, Cmckay.
 

Thank you for trying all of the steps suggested by my colleagues.
 

I see you've posted on the other thread last Friday, and I'd like to follow-up if you've performed the workaround I shared. If not, I'd suggest doing so.
 

Given that the problem still exists after your troubleshooting efforts, I recommend contacting our QuickBooks Online Live Support Team. They can initiate a screen-sharing session to help you further, and may create a case for this issue if need be.
 

To contact support:
 

1. Sign in to your QuickBooks Online company.
2. Select the Help (?) icon at the top right.
3. Enter your concern, then click Let's talk.
4. Choose Contact Us to connect with a live support agent.
5. Select Start a chat with a support expert or Get a callback from the next available expert.
 

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT and Saturdays 6 AM to 3 PM PT.
 

If you need to manage your expenses and other vendor-related transactions, you can refer to this article: Expenses and vendors.
 

Please drop by again if you need further assistance with your make payment option. We're always here to help!

This is happening with me as well. Just started this week. Any update on whether support was able to help?