I know where to find your previous 941 2nd Quarter form, @Stephen Allen.

As long as these forms were archived, you can retrieve them in QuickBooks Online.

Here's how:

1. Click the Taxes tab on the left panel.
2. Select Payroll Tax.
3. Go to the Forms column, and then click the View Archived Forms link below the Quarterly Forms section.
4. From the list of archived forms, find the ones from 2018-2019.
5. Click the 941 link on the far right.
6. Click the View button on the next page.

If you don't see these forms, please give us a call. We'll help you access them for your reference.

Here's how:

1. Click Help (?) on the upper right-hand corner.
2. Click the Contact us button.
3. Enter talk to a human and then type your concern like 2018 941 2nd Quarter tax form.
4. Select I still need a human and then choose Get help from a human.
   
5. From the given contact options, scroll down and click Have us call you to get a call or Chat with us to message support.
   

However, if these forms were paid and filed outside the system, you can record the 941 prior tax payment and call our Payroll Support team to assist you archive this form.

Please let me know if you need anything else with finding your prior tax payments and forms. I'll be right here to help you further.

I was wondering can you guys process my payment on today

Hi @1Taylor1,

We want to help you with your concern about processing your payment. However, we need more information about it to provide the right resolution and to get this sorted out promptly.

Can you share with me more details about the payment you're referring to? Any info you can provide will help us provide a much more accurate resolution.

In the meantime, you can check the following article about how to move data to QBO after approving timesheets: Export QuickBooks Time timesheet data to QuickBooks Online.

Please know that you're always welcome to post any questions you have in this space. Have a great day ahead.

hello

I need help

Hello, joekeler.

I'll make sure that we'll be able to assist you.

May I know if what kind of help do you need or can you provide any errors that you encounter. For that, we can help and provide a resolution to your concern.

Don't hesitate to reply to this thread with your concern. We're always here to help.
 

I purchased a new version of quickbooks on March 20 2021 and accidentally paid twice. I would a refund for one of the payments

Hello there, @bulldog71.

You've got me here to ensure that your refund concern gets addressed. Let me get you pointed in the right direction.

Refund inquiries are best handled by our Customer Care Team. They have the tools to check on your account and process this matter for you.

You can get in touch with them by following these steps:

1. Click on Help at the top menu bar.
2. Select on the Contact Us button.
3. Enter a brief description of the issue in the What can we help you with? box.
4. Press on Let's talk.
5. Select on Get a callback.
6. Key in your contact details, then tap on Confirm my call.

In addition, I have here a link that you can visit to give you more information on how to utilize QBO and how works: Get started with QuickBooks Online.

I'm just a few clicks away if there's anything else you need with QuickBooks. I'll ensure you're all set. Wishing you all the best in everything that you do.

On 3/20/2021 I purchased the latest version of quickbooks. I must have clicked the purchase twice and consequently bought two updates .I have been billed 670.00 My payment number is P1-62984754. I would like to be reimbursed for one  

Thanks for joining this thread and for sharing your concern about the purchase, bulldog71.

Let me route you to the right support team that currently handles billing issues. While I can provide steps and articles to certain questions, I'm unable to process a reimbursement here in the Community forum. 

You need to contact our QuickBooks Desktop Live Support Team for this. Let me show you how:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Give a brief description of your issue, then select Let's talk, and then choose a way to connect.

If you don't see the option to contact us on the Help menu, you'll want to check the display settings in QuickBooks Desktop.

You can also get in touch with them outside of QuickBooks. Simply use this link: Contact Us.

Keep me posted on how the contact goes by commenting below. I'll be around whenever you need additional information about the purchase.

need to reset my email company/owner address and phone numbers,  system keeps telling me I have to log in with old Email  ??

Need to talk to a human ,  Payroll subscription will not let me update

Thank you for reaching out to us, @MikeJ2.

Let me share with you some insights about updating your payroll subscription.

You can update the billing info on your QuickBooks Online account to reactive your subscription.

Here's how:

1. Go to the Gear icon and select Account and Settings.
2. Select the Billing & Subscription tab. In the Payroll section, select Resubscribe.
3. Follow the on-screen steps to complete your payroll renewal.

If the Billing & Subscription tab is not showing, that means you don't have access to it. Make sure you are logged in as primary admin or company admin. Otherwise, you'll want to seek help from your admin to edit it.

It could also be that your subscription is being managed by your accountant. If so, reach out to them so they can do it on your behalf.

Additionally, here's how to request a callback:

1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
2. When asked by the bot, enter a short description or keyword about the concern like "Payroll Subscription Renewal".
3. Select I still need a human, then proceed with Contact us or Get help from a human.
4. Choose Callback.

You may also check on how to reactivate your QuickBooks Payroll subscription for more tips and guides.

You can always reach out to me if you need anything else in updating your payroll subscription. I'm here for you. Have a good one.

I am trying to get a block off my account, because i need to submit payroll. What do I need to do? Ive got 2 hours to get it in. 

Thanks! 

Lisa Doty

Thanks for joining this thread, bigrubber2018.

To get your account unblocked, I'd recommend getting in touch with our QuickBooks Time care team. They'll be able to pull up the account in a secure environment and identify what's causing its block to occur.

You can reach them using any of the options available on our contact page. Also be sure to review their support hours so you'll know when agents are available.

If there's any additional questions, I'll be here to help. Have a lovely day!

The  Pandemic is about over here, However my problem is: I have gotten a new computer and trying to change 

QuickBooks  over is a problem for me because I have forgotten my registration number.  Can you help?

I can wait for support, I paid for the service an have not used Quickbooks after 7 months!

thanks, I need  immediate help getting one cumputesr QB  to a newer one,  and  have not been able to complete the task after 2 - 3 months! Please Help!

Thanks for joining this thread and sharing your concern with us, Phil.

Reading through your post, it looks like you're using the desktop version of QuickBooks. If so, we want to make sure you're able to activate your license without any issues. Did you know that you can actually register the product manually. Just go to the Help menu then About QuickBooks Desktop. When you see the green logo, press CTRL + R + P on your keyboard.

If you're still unable to do it on your own, I recommend contacting our Support Team to generate a validation code for you. This code is used to automatically activate the software without going through the manual information entry.

Please note that our representatives are currently available through chat or messaging. Make sure to enable pop-up windows on your browser settings to launch the chat box and connect with our live agents. To get our Support, follow the steps below:

1. Open QuickBooks and click the Help menu.
2. Select QuickBooks Desktop Help.
3. On the pop-up screen select Contact us.
   
4. Click the Search for Something else button then type your concern in the Ask us anything box.
5. Hit Search then scroll down to get your contact options.

When you're connected, our representative will ask the license and product number of the software you purchased.

I want to make sure this registration concern is resolved, so if you need further help, let me know in the comments. I'll be right here to assist you anytime. Have a good one!

Hi

Hi there, Afendi.

To verify my understanding, were you able to get your help chat window to close with JasroV's browser troubleshooting process?

If the problem's still persisting after performing my colleague's steps, please get back with me here. I'd be more than happy to help. Enjoy the rest of your day!

Hello I just purchased QuickBooks payroll and through the app I’m not able to gain access to anything. It says it looks like I’m unauthorized to run payroll… I’m the owner of my company and need some help understanding how to go about this. 

I'll take care of this query for you, @KCR LLC.

The QuickBooks Online (QBO) mobile app syncs with the browser version. There are a few features that are exclusive to the browser though, and one of them is payroll. You'll need to access your QBO company to a browser, then you can run payroll. One more thing to note is to ensure you're logged in as an admin user, so you can access this feature. 

When you're ready to continue with the setup, refer to this article: Get started with QuickBooks Online Payroll. It's a detailed step-by-step guide on completing your payroll tasks.

Post a reply if you have other questions about payroll in QBO. I'll be around to help you out. Have a great day!

Please call me   [Removed]