I can help you troubleshoot the clock-in issue in QuickBooks Time (QBT), @RhysPK.
Before doing so, ensure that the employee is set up correctly and has the latest version of the app installed on their device.
Then, to use the Mobile Time Entry feature in the QuickBooks Workforce (QBW) app, employees need permission from their admin or manager. Otherwise, the employee can receive an error message when attempting to clock in.
Here's how to grant the permission:
- The admin can go to the web dashboard and select My Team.
- Open the profile of the team member, and click on Permissions.
- Enable the Mobile time entry option.
Once the employee syncs the app, they can start tracking time on it. For more detailed information, refer to this article: Troubleshoot QuickBooks Workforce.
However, if the option is already turned on, ensure that the employee accepts the two different email invitations for them to clock in on the app (one for QBW, another one for QBT).
In case you encounter any location or GPS issues, you can follow the steps outlined in this article for guidance: Troubleshoot GPS for QuickBooks Workforce.
If you have any further concerns or questions related to fixing the clock-in issue, please don't hesitate to leave a reply. I'm always here to back you up.
