Does anyone know why it won't show the preview of an invoice imported in to QB? It says no errors - excellent job - just won't preview the invoice

Let me help you with previewing your invoices, Pdietz7911.

First, let's unblock the pop-up blockers. It will help you show the invoice.

Then, let's update or repair the Adobe Reader. It can fix the issue you're experiencing right now.

Once done, check if you can see the invoice preview.

Let me also add this article as a future reference: Customize invoices, estimates, and sales receipts in QuickBooks Online.

If you have other concerns, please feel free to leave a comment below. Take care!

Kristine, I am still unable to preview my custom invoice.  However the ones that are in my system now, I have no problem with them showing.  

It is so hard to get help with this matter and the chat part is worthless.  I need to get this taken care of NOW as I government billing to do (like 9 HUGH invoices totalling 5 Million Dollars) so can someone please help me with this and I would prefer by phone instead of emailing.  I just don't have the time to keep emailing back and forth - PLEASE

Hi there, pdietz7911.

Thank you for taking the time to try the steps shared above. I'll provide another troubleshooting step so you're able to preview a custom invoice.
 

Since the issue persists, I suggest accessing your QuickBooks account via a private or incognito window to check if this is a browser-related issue. At times, data stored for a long period causes unusual behavior to the browser. And, browsing privately disables the cache from saving your browsing data.

You can use either of these keyboard shortcuts:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Option + P

If it works, go back to the regular browser and clear its cache. We advise customers to clear them out periodically to prevent and fix web issues.

Once done, I suggest changing or updating the PDF viewer in your browser. Here's how: 

1. From the browser menu, go to Tools or Options.
2. Choose Options.
3. Select Applications.
4. Change Portable Document Format (PDF) to Adobe Reader or Adobe Acrobat.
5. Click Print.

You can also use other supported, up-to-date browsers as an alternative.

On the other hand, I recommend going to the Help icon. From there, you have the option to enter your phone number to request a callback. 

Here's how to contact them:

1. Open your QuickBooks Account.

2. At the top right, click the Help icon.

3. Type your concern in the Type something field.

4. Click I still need a human.

5. Hit Contact us.

6. You'll be routed into the How can we hep? page. Then, choose Get a callback.

7. Fill in the information. Then, click the Confirm my call button.

You can open this article to learn more about the different types of support we offer at Intuit and its availability: Support hours and types.

Please refer to this article to see steps on how you can customize, attach files, and email sales forms to your customer within QuickBooks Online: Email and customize sales form.

Please let me know how it goes or if you ran into a different situation by leaving a reply below. I'm here to help. Have a great day!

I've tried and tried to hit the call back icon and it doesn't do anything.  that is why I have been emailing you and that is why I have asked and asked for the phone # to QB to get someone to help me.  I am just not getting anywhere with anyone on this and IT NEEDS TO BE TAKEN CARE OF NOW!!!!@@!@!@!@ SO THAT I CAN DO MY BILLING.  DOESN'T ANYONE THERE CARE?  APPARENTLY NOT AND THAT IS WHY I AM PISSED.  SO CAN SOMEONE PLEASE GET OFF THEIR ASSES AND CALL ME PLEASE????"  I ONLY HAVE 5 MIL TO INVOICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Pam Dietz

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Hi Pam,

I can see the urgency of your concern. However, please know that we're not doing outbound calls or emails in the Community. I'll help you with an option to connect to our Support team.

Instead of going through the steps provided by my colleagues, please contact our Payroll Support team. They can also help you with the invoice preview and start a screen-sharing session when necessary. They are available on weekdays from 6 AM to 6 PM PST.

If you have other concerns, please don't hesitate to go back to this thread.