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geoffreyamyfox4
Level 1

How do I get "Service Date" to show on printed invoice?

 
17 Comments 17
AldrinS
QuickBooks Team

How do I get "Service Date" to show on printed invoice?

I've got your back, geoffreyamyfox4.

 

Customizing the appearance of invoices is my specialty, so let lend you a hand in making the Service Date show up on your printed invoices.

 

A quick and easy way to do this is to edit the label of the service date on the invoice template. Let me show you how:

  1. Click the Gear icon.
  2. Select Custom Form Styles.
  3. Find the invoice template you're using, then hit Edit.
  4. Go to the Content tab.
  5. Select the middle section of the invoice preview.
  6. Click Edit Labels and Widths.
  7. Change the name entered in the Date field to Service Date.
  8. Hit Done.

After making the changes, here's how you can apply this to the invoices you need to print:

  1. Click Sales on the left navigation menu.
  2. Go to the Invoices tab.
  3. Select the invoice.
  4. Click Customize.
  5. Choose the invoice template that you edited.

 

There's also a detailed guide on how to customize templates here that can offer additional information. These instructions are all you'll need to get the Service Date to show on your invoices right away.

 

Don't hesitate to let me know if I can be of further assistance, I'll have you covered. Thanks for dropping by the Community, cheers to a happy holiday season.

BPP_Oakland
Level 1

How do I get "Service Date" to show on printed invoice?

This is not working for me. I have the invoices set up to show the service date and when I preview the forms it shows up but not when I print. See attached file - the preview of the custom form, and the actual invoice. 

 

In addition, I would like to be able to have invoices that include the list of each transaction - not grouped into one section. How do I do that?

ShiellaGraceA
QuickBooks Team

How do I get "Service Date" to show on printed invoice?

Hi BPP_Oakland,

 

You'll want to save your invoice as PDF and then print again. Let me walk you through how.

  1. Open the invoice.
  2. Click Print or Preview at the bottom. Then, Print or Preview.
  3. Click Print. Then, click Change.
  4. Click Save as PDF. Open your invoice from your computer and then print.

If you're still unable to print the date, you can repair your Adobe Reader/Acrobat. Please refer to this link for the steps: How to update, repair, or re-install Adobe Reader/Acrobat.

 

On the other hand, you can use the Sales by Customer Detail report to see the list of each invoice transaction. Just go to Reports, then type Sales by Customer Detail.

 

Please read this article for more information about: Customise your invoices, estimates, and sales receipts.

 

You might also want to check our page for your reference regarding: Income and expenses.

 

You can always swing by anytime if you have other questions.

BPP_Oakland
Level 1

How do I get "Service Date" to show on printed invoice?

That does not work. The dates for each service do not show up. There is no way it is a pdf/acrobat issue - if there is no date being developed by QB there can't be one for the invoice or for Acrobat to not print. If you look at the files I sent -The first page is the preview of what is produced from QB. The second is what the invoice is supposed to do you'd see that there is a different issue. 

 

QB is not mapping the dates to the invoice lines. 

Angelyn_T
QuickBooks Team

How do I get "Service Date" to show on printed invoice?

Hello there, @BPP_Oakland.

 

Let's check why does the service date isn't showing up on the printed invoice.

 

The steps provided by AldrinS above should help you customize the invoice template to show the service date when creating and printing invoices in QuickBooks Online (QBO). Since it isn't working on your end, you can try some troubleshooting steps to help isolate the issue.

b1 creating invoice.PNG

b1 printing invoice.PNG

First, try running QuickBooks using a private browser since it doesn't store data in the cache and create/print your invoice with service date from there. This way, we'll be able to check if the problem is browser-related.

 

Here are the following keyboard shortcuts to open a private browser:

  • Google Chrome: press Ctrl + Shift + N
  • Safari: press Command + Shift +N
  • Internet Explorer: press Ctrl + Shift + P
  • Mozilla Firefox: press Ctrl + Shift + P

If it works fine using a private browser, you have to clear the cache of the regular browser you're using to get a clean slate for your browser. You can check this article for the detailed steps: How do I clear my browser cache and temporary Internet files?.

 

If you're getting the same result, you can try running QuickBooks using another supported browser.

 

You can also enable pop-ups for QBO since it helps the website to work properly. Then, log back into your QBO account and check the print preview of your invoice/s.

 

If the problem continues, I suggest getting in touch with our Support Team to check this further. For the support's contact information, you can check it here: Contact the QuickBooks Online Customer Support team.

 

In case you have any other QuickBooks concern in the future, you can always read our help articles: Help articles for QuickBooks Online.

 

Keep posted if you have any other concerns about invoices in QBO. I'm just always here to help!

Bevteks
Level 1

How do I get "Service Date" to show on printed invoice?

I'm having the same issue. I went through all the steps and no matter how many times I check that the date field is enabled and the service date option is on in the Sales settings, the dates still do not appear anymore in the PDF preview or printouts. I also used to have a printout of the signature field captured through the mobile app that no longer shows up in the PDF when it used to before. I called the support number and spent half an hour with a Quickbooks associate over the phone while sharing screen through glimpse and repeating these same steps and again confirming everything is set, but the Date and signature still do not print anymore. As far as I can tell this product is buggy and broken on Quickbooks end and I am actively looking for a replacement. 

JasroV
QuickBooks Team

How do I get "Service Date" to show on printed invoice?

I understand your situation, @Bevteks.

 

I appreciate you for going through the troubleshooting steps above and for sharing the details you've to go through to get this fix.

 

Currently, we've just received reports that some users are unable to view the service date column in the print preview of their invoice. Rest assured, our engineering team is already working on a fix

 

In the meantime, I recommend reaching out to our support team again. This way, you'll be added to the lists of affected users and will be notified via email once updates are available.

 

To reach them:

  1. Go to the (?) Help icon.
  2. Click Contact us.
  3. Enter a brief discussion of your concern and click Let's talk.
  4. Then, choose your preferred way to connect with them.

You can also read these helpful articles for reference in case you want to learn more about customizing invoices in QuickBooks Online (QBO) account. 

Also, you can check this article for reference in case you want to learn how to record credit card payments in QBO.

 

If you need further assistance, feel free to leave a comment below. I'll be around to help.

Bevteks
Level 1

How do I get "Service Date" to show on printed invoice?

I did end up calling customer service about this issue and the ticket was elevated to another department. I was told we would be contacted with a resolution eventually. About a week later we received a call from technical support regarding this issue. Apparently they found a corruption in our database that is causing this issue and we were asked to pay a fee over $2,000 to fix it. How can an online cloud-based product where the database is not anywhere in our control suffer a database corruption, and then it becomes our responsibility to pay to resolve it? What are we paying for in our monthly fees if not access and upkeep of the service? Are we going to have to start paying for your website maintenance as well? We were given a cockamamie excuse about possible frequent disconnects that essentially blames us for the database corruption. We primarily use the mobile version of Quickbooks Online which means we are not even in control of our data connection. This is a complete failure of customer service and of providing a working, reliable product. We are obviously not going to pay $2000 to repair an issue that is not even on our end and thankfully we are not invested enough in Quickbooks that we are stuck with it. We're actively looking for a replacement product and will be permanently leaving this platform soon.

Catherine_B
QuickBooks Team

How do I get "Service Date" to show on printed invoice?

Hello, Bevteks. 

 

Our engineers are working on a fix to the issue that you’re unable to view the Service Date and the signature. Also, our QuickBooks Online support won’t charge additional fees in performing troubleshooting steps.

 

Let’s make sure that you’re connected with our correct support, please follow these steps.

  1. Log in to QuickBooks.
  2. From the Help menu, click Contact us.
  3. Type your concern about the charge as well as the service date and signature not printed.
  4. Then, click Let’s talk.
  5. Choose to either chat or call us.

We’ll send out email notification once a resolution is available. Please post your questions here, if you need more help.

NMUS_Brit
Level 1

How do I get "Service Date" to show on printed invoice?

I am having the same issue, guessing this has not been resolved yet? 

JonpriL
Moderator

How do I get "Service Date" to show on printed invoice?

We don't want you to feel this inconvenience. I want to let you know that helping you is our priority, @NMUS_Brit.

 

Our reports show that this issue has already been closed as resolved. But if you've performed all the steps discussed on this thread, still you're unable to show the service date column on invoices, I'd recommend contacting our Customer Care Support.

 

Someone from there can pull up you're account, securely, and create a case or ticket ID to be submitted to our engineers for further investigation about this unexpected behavior. To contact our dedicated support:

  1. Go to Help.
  2. Tap Contact Us.
  3. Enter Unable to show the service date column on invoices in the What can we help you with? field.
  4. Click Let's talk.
  5. Select Get a callbackChat, or Call us.

I've got you this helpful article in case you need some ideas about creating additional custom fields on invoices: How to add custom fields to invoices?

 

Please feel free to post any questions you have below especially with QuickBooks Online navigation. The Community is always here to help you out.

NMUS_Brit
Level 1

How do I get "Service Date" to show on printed invoice?

Which set of steps do I need to take? I tried multiple ways. Thank you. 

Tori B
QuickBooks Team

How do I get "Service Date" to show on printed invoice?

Hello, @NMUS_Brit.

 

Thanks for following this thread. As mentioned by my colleague @Angelyn_T, I recommend to clear the browser's cache and temporary internet files. 

 

Here's how (depending on what browser you're using):

 

If you're still having issues after clearing the cache, I recommend contacting support. Feel free to reach back out if you have further questions, I'm always happy to lend a helping hand. Take care and have a great weekend!

 

 

 

 

user74023
Level 1

How do I get "Service Date" to show on printed invoice?

I am having the same issue. "Service Date" is BLANK on ALL Invoices, not just the ones that were created recently but all of the Invoices, even going back to 2014! We must provide "Service Date" to our customers; otherwise, we won't get paid! This is a critical ERROR that MUST be addressed ASAP!

 
 
 
 
 
JamesDuanT
Moderator

How do I get "Service Date" to show on printed invoice?

It seems that this is a duplicate post, user74023.

 

You can review the answer of my colleague through this link: https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/re-date-column-missing-from....

 

Let us know if you have additional concerns.

SuzanneP
Level 2

How do I get "Service Date" to show on printed invoice?

Using Chrome, I am having the same problem.  When I do a preview of the template or a test print, the service date is on there but when you go to an actual invoice, the service date is not there.  This has to be a back-end problem.  Will be contacting support.  

LindaG2
Level 1

How do I get "Service Date" to show on printed invoice?

I had the same issue, tried all of the steps detailed in the answered posted here and was on the phone with Customer service for over an hour. They had me do the same steps and of course could still not get the service date to print on the invoice. When I created a new "company", because our company is branching off into a new area I found that the service date was appearing. When I started comparing the template from each company I found that the "Show more activity options" had the "Group activity by" field set to "Day". When I turned that off. the Service Date was displayed on the invoice. This is definitely something to check into and would also be a good thing to have the customer service reps check with a customer who calls in with this issue. It is sad that this was a problem for so many people for years without having a resolution.

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