How do I remove lines in the body of the invoice (description and amount areas). It looks like a check register.

I'm using Desktop Pro '18 and having the same issue - the alternating shaded rows are showing up and I don't want them to.  I tried the fix mentioned below: 

File Menu>Print setup>choose Invoice, Check mark the box''Do not print lines around each field'' and save. That should remove all lines. Then you can go back and uncheck that box, and only the 'box' lines should come back.

but the alternate shading was still there when I went back into the invoice.  I even closed the program and restarted.  Any other suggestions?

Good day, Kristi_Weyrens.

Let's repair QuickBooks. Repairing the software fixes program-related issues.

Before doing the troubleshooting step, create a backup copy of your company file. 

Here's how to repair QuickBooks:

1. Click the Start or the Windows icon.
2. Go to Control Panel.
3. Click Programs and Features.
4. Choose QuickBooks, then click Uninstall/Change.
5. Click Continue, then Next.
6. Choose Repair, then click Next.
7. Wait for it to complete, then click Finish.

You can tag me if you need more help. I'll get back to your personally. 

#Kristine Mae

I'm having the same problem - register lines are showing up on my invoice and I do not want them there.  I updated QB Pro 2019 per your recommendation and also tried the fix described previously.  The lines are still there.  Any ideas?  Thank you.  Laura

Hello Kristine Mae.

I'm having the same issues - register lines are appearing in my invoice and I do not want them there.   I tried the fix above and also repairing the software with the latest update.  The lines are still there.  Can you help?  Thanks.  Lularolla

Thank you for letting me know the results upon following the steps above, @lularolla.

Let's perform another troubleshooting procedures since you still have the same issue with the line items of your invoices.

To start with, verifying and rebuilding your data helps QuickBooks identify and solve issues of the data in your company file.

That being said, here's how to verify your company file's data:

1. Go to File.
2. Select Utilities.
3. Choose Verify Data.
4. Click OK.

From there, let me show you how you can rebuild your data:

1. Go to File.
2. Select Utilities.
3. Choose Rebuild Data.
4. Click OK.

In addition, here's an article you can read to learn more about the Verify and Rebuild tool: Resolve Data Damage on your Company File.

Lastly, you might want to check this helpful article for your future reference: Clean Install QuickBooks Desktop.

Please let me know in the comment section down below if you have any other questions. It'll be always my pleasure to lend a helping hand.

Thanks @JonpriL .  That worked! 

Lularolla

None of these options worked for me... any other ideas??

Hello,

I have Quick Books Pro '19. Unlike the rest I would like to have the register lines. I had them when I started using my software but then I had some issues (about something else) so I called tech support, they solved my issue but also removed the register lines. I didn't notice until the phone call was done. I called them back and asked them to get the lines back but they couldn't, after almost 3hrs they said that my software didn't support that feature, even thought I had it.

Yesterday I created a new company file just to try it and boom, the register lines were there. but I need them in my current company file where I have all my transactions. If you could help me with this I would appreciate it so very much please!!  🙏

Thank you!! 😊

Hello @Pii-GC,

Let's go to your printer set up and include the lines when printing your invoices.

1. Go to File.
2. Select Printer Setup.
3. Under Form Name, select Invoice.
4. Remove the checkmark on the Do not print lines around each field.
5. Click OK.

I've got you this helpful article in case you need some ideas about how you can customize your forms and template: How do I?

If you have other concerns, just comment below or post again.

I actually have that field unchecked. Please see photo ...

Thanks for the update and the screenshot, @Pii-GC.

If following my colleagues steps didn't work, I recommend saving your Company File and going through these super easy troubleshooting steps. This will automatically fix any printing issues that could be preventing the lines from coming back:

1. Close QuickBooks.
2. Download the QuickBooks Tool Hub file. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop).
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
6. In the QuickBooks Tool Hub, hit Program Problems.
7. Click QuickBooks PDF & Print Repair Tool. It will take about a minute to run.
8. Attempt to print, email, or save as a PDF from QuickBooks Desktop again.

For more information on troubleshooting Company File issues, check out the File Doctor.

Please let me know if there's anything else I can do to be of assistance. Have a good one!

Thank you very much for your help.

I ran the QB Print & Repair Tool as you said, I also ran the Quick Fix my Program and the QB Program Diagnostic Tool under the "Program Problems" tab along with the Run QB File Doctor under the "Company File Issues" tab. The result was that found no issues and I still don't have the register lines on my current company file.

I really don't know what it is but as I said, on the new company file that I created as a test I have the register lines (please see image bellow). Unfortunately this new company file has no data. All my data is on my current company file (an image for it is attached as well).

I just noticed that my Purchase Order Template which is in my current company file does have the lines (see attached). That means that my company file has no issues or glitches in general. Could it be that it is the individual format of the Invoices and Estimates that needs to be adjusted?

I viewed the printer setup for the three of them (Estimates, Invoices & Purchase Orders) and it was the same for all three. I don't know why the lines are only shown on the Purchase Order template.

I thought it had to do with customization of the templates but I transferred the Estimate Template from the new company file which has the lines to my current company file, opened it in the Estimates formate and it still didn't work.

I hope this updated information can help on finding the a solution.

Hi @Pii-GC,

Let's resort list the template page to get it back to the original order.  If you have changed the order, this process will undo changes. Please follow these steps:
 

1. Go back to the Lists menu.
2. Select Templates.
3. Click the View menu.
4. Choose Resort List.
5. Click OK on the Are you sure you want to return this list to its original order? prompt.

Once done,  you can check the template if the register line shows.

Here's an article you can read more about the resorting list in QuickBooks: Re-sort Lists.

If the same problem occurs, I suggest contacting our customer support team to check the customization of templates.

I'm just a reply away if you need anything else. I'll be here to help.

Perfect