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wootenmacklinjes
Level 1

I want to pay a vendor using pay bills online. After I go to the make a payment tab

I am trying to pay out two vendors using pay bills online. After I go to the tab "make a payment" and input the information to send a payment, for the last two weeks, when I get to how do you want to pay it is blank. Can anyone help me?
7 Comments 7
Maybelle_S
QuickBooks Team

I want to pay a vendor using pay bills online. After I go to the make a payment tab

I want to ensure this is taken care of, @wootenmacklinjes.

 

Usually, this error occurs when there's too much cache in the browser. To fix this, let's perform some troubleshooting steps. Let's start by accessing QuickBooks (QBO) account using a private browser. The following are the shortcut keys they can use:

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox and Microsoft Edge: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If this works, you can clear the cache and cookies of your browser. If not, you can use another supported browser. Possible that your current browser may have a temporary issue with QuickBooks.

 

Also, I encourage checking our Help articles page to learn some tips and tricks in managing your QBO account. From there, you can read great articles that can guide you through the steps by steps process.

 

Please know that we're always here if you need help with anything else. Have a great day!

Wootenmacklinjess
Level 1

I want to pay a vendor using pay bills online. After I go to the make a payment tab

Thank you for the help! However my problem still persists. 

I tried to use incognito in chrome and I cannot not even get to the make a payment screen before QB gives me an error message. I tried to clear my cache and use chrome on non- incognito and still am only getting to the blank screen for “how do I want to send a payment”. Lastly I have tried two different computers and 3 different browsers and continue to get the same blank screen. Any other tips?

Wootenmacklinjess
Level 1

I want to pay a vendor using pay bills online. After I go to the make a payment tab

Thank you for the assistance, but my problem still persists. 

When using incognito mode on chrome, I cannot even get to the make a payment screen before getting an error message from QB. I tried to clear my cache and cookies on chrome and I still and seeing the blank screen for “how do you want to pay”. Additionally, I have tried to process this from two different computers and three different browsers, all to no avail. 

Any other tips?

Wootenmacklinjess
Level 1

I want to pay a vendor using pay bills online. After I go to the make a payment tab

I have tried all of those and to no avail. 

Using incognito mode, QB won’t even allow me to get to the make a payment screen before it give me an error. I cleared my cache and cookie for all time, and am still getting a blank screen when I get to “how would you like to pay”. Additionally, I have logged in and tried to pay these vendors from 2 different computers and three different browsers. I have been paying these same vendors weekly since July with no problems until last week. 

Any more tips?

Mark_R
QuickBooks Team

I want to pay a vendor using pay bills online. After I go to the make a payment tab

I appreciate you getting back to us and sharing the result on the troubleshooting steps provided by my peer above, @Wootenmacklinjess.

 

I want to make sure this is taken care of, and I'd like to redirect you to the best support group available to get this addressed right away.

 

Since using incognito and clearing your browser's cache doesn't fix the issue, I highly recommend reaching out to our Quickbooks Support Team. This way, they can further investigate this matter and provide additional troubleshooting steps so you can make a payment to your bills. They can also create an investigation ticket if other users are experiencing the same issue.

 

To reach them, please follow the steps below:

 

  1. Sign in to your QuickBooks Online account.
  2. Click the Help button.
  3. In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
  4. Hit Contact Us.

 

If you don't have this option, check out this article for another way of reaching out to our support team and its support hours: QuickBooks Online Support.

 

You might want to check out this article to learn more about managing bills in your QuickBooks Online: Enter bills and record bill payments in QuickBooks Online.

 

Please know that I'm just a reply away if you need any further assistance paying your bills online. Have a great day ahead.

Wootenmacklinjess
Level 1

I want to pay a vendor using pay bills online. After I go to the make a payment tab

I have tried speaking with a support representative too! Twice, and no of it has worked. 

RCV
QuickBooks Team
QuickBooks Team

I want to pay a vendor using pay bills online. After I go to the make a payment tab

This is not the impression we want you to experience when using QuickBooks Online (QBO), Wootenmacklinjess.

 

I appreciate you for the time and effort in contacting our support agent twice to get this sorted out. Aside from the recommended troubleshooting steps to isolate browser issues, we can try turning off the pop-up blocker when paying bills. Then, let's make sure we updated your Adobe Reader/Acrobat. Just check the Adobe website for detailed instructions.

 

You can also repair, or re-install Adobe Reader/Acrobat to be thorough. Once done, try paying the vendor using pay bills online again. If the same thing happens, I'd suggest contacting our Merchant Services Team. They'll pull up your account in a secure environment and help you with this one. I know you already contacted our support agent however, this is the best thing we can do for them to further investigate what's causing the issue. Then, provide the reference number to the agent (if you have one) for them to review the case. 

 

You may send them a message via chat or call them at a time convenient to you. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.

 

To learn more on when QuickBooks deposits customer payments into your bank account, see the Find out when QuickBooks Payments deposits customer payments article. Visit our QuickBooks Payments page for more insights about managing and processing payments in QuickBooks.

 

I'd like to know how things going after contacting our support agent, as I want to ensure this is resolved for you. Feel free to reply to this post and I'll get back to you. You have a good one. 

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