Is there a way to receive payment notifications through text every time a client pays the invoice?

Hi there, neto1.

Thanks for taking the time to reach out to us. Allow me to address your concern, so let me get this straightened out. 

As of now, QuickBooks Online doesn't have any feature to sent a notification through text once the customer made a payment for their invoice. I can see how this feature would be helpful for you, I'd recommend sending feedback directly to our product developers for future updates. 

Here's how you can send feedback: 

1. Click the Gear Icon.
2. Select Feedback. 
3. Click Next and choose Feedback under Category option.
4. Select Save. 

For future reference, you can visit this article: How to record a customer payment. 

Please know that you're always welcome to post if you have any other questions. We're always here to help you out. 

Hello,

It's been 1.5 years since this question was posed. Any updates? I too would like a text alert when an invoice has been paid or at least submitted for payment.

Thanks,

Aaron D

Hello,

It's been 1.5 years since this question was posed. Any developments? I too would like to receive a text message alerting me when an invoice has been processed, or at least submitted. It's hard to provide a quick service turnaround if you have to wait 2-3 days to see if the money shows up.

Thanks for your time!

Aaron D

I appreciate your time for reaching out to the Community, DoubleACampGuy.

For now, you can receive a notification alerting an invoice has been paid via email based on your merchant account set up. You may consider looking for a third-party application that integrates with QuickBooks Online. This way, you'll be able to get a text alert when an invoice has been processed.

You can find apps here: https://quickbooks.intuit.com/app/apps/home/.

While we continue to make your experience with us even better, I would also encourage you to visit our QuickBooks Blog site to be updated with the recent developments made in QBO.

If I can be of any additional assistance, please feel free to let me know by commenting below.

Thank you for your reply. I visited your suggested link. Do you have any recommendations of apps that would do that? I didn't know what to search for.

I'd like to receive email notifications with my basic online account when a paymen tis made by a client, is this possible?

Yes, this is possible, @ashpete. 

You'll receive an email notification within 1 hour after your client paid the invoice. 

If you didn't receive an email, these are the possible reasons: 

• It was moved to your Spam or Junk folder.
• You use a custom email domain (johndoe@mycompany.com) or an email client (Thunderbird, AOL, Outlook, Exchange). 
• Your internet service blocks the QuickBooks Payments email address.

First, let's open your email and go to the Spam or Junk folder. This way, you can check the invoice payment from there and move it to your Inbox.

If you're unable to find the notification on the two folders, let's add our email addresses to your contact list. To view them, see Step 2 through this article: Unable To Receive Intuit Email.

After that, send an email to any of the email addresses included in the article above. It helps your internet service recognize it as a friendly contact. If this doesn't work, I'd suggest contacting your IT person or domain provider for assistance to turn off "Sender ID filtering" temporarily. 

Lastly, we put the funds into your bank account once the payment is processed, depending on your deposit speed. For more information, check out this article: Deposit Schedules. Then, go to Step 1 and locate the QuickBooks Online sections. 

Just click the Reply button below if you have other concerns. The Community and I will be around to help you. 

Is there a way to find out what invoice was paid? All I get is an email that money is on the way. When I look to see who paid I don't recognize the name. i need an invoice number.

Hi @signaturebeverag, I'll share details about processing online payments.

As of the moment, there isn't an integrated way to include the invoice number on the email you receive after a customer process a payment online. And we're unable to determine as to when this feature will be available.

While the option is not available, send this request directly to our developers via feedback. I'll show you how.

1. Go to the Gear icon.
2. Under PROFILE, select Feedback.
3. Enter a few describing the option to display the invoice number on the customer's payment made online.
4. Select Next.
5. Click Skip and send message.

I'm adding this reference so you're able to track the status of your request as well as the latest updates from our developer team: Customer Feedback for QuickBooks Online.

It'll always be my pleasure to help if you've got other questions besides this one. Use the Reply button and leave your comment below so that I can assist you further. Take care always! 

We received the invoice number in the paid notification email as recent as August, now we only get email addresses which are not helpful. How can we fix this and get the invoice number included again.

Hello, @Rj5725.

Can you tell me more about the invoice you've received and the invoice number you're trying to include? That will surely help us provide an accurate solution to the concern that you're having.

You can click the Reply button below to add more details.

I'm looking forward to hearing from you soon! Take care, and have a wonderful day!

MaryJoyD

A couple weeks  our invoices that were paid online came into our business email account with the club name (customer) and the invoice #. Now it has changed to the invoice # and an email address. We do not list our clubs (customers) or invoices by email so this is very time consuming to apply payments to  the right  customer.. Can this be changed back in some way?

new way:Payment received: Invoice #808682-(.....me@...conetwork.com)

old way: Invoice #804992 (.... XC of ...., AR)

(parts redacted for privacy).

How can we revert to the old method?

Thank you. 

Allow me to chime in, Rj5725.

I understand that the old payment notification format is much simpler for you to apply the customer payment to the appropriate invoice. 

We're having an ongoing investigation about the payment email notification. Our engineers are already working on fixing it. I recommend contacting our QuickBooks Online Support. They can pull up your account and add you to the list of affected users. This guarantees you'll receive notification once the issue got resolved.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Click Talk to a human.
4. Enter your concern.
5. Select Contact Us.
6. Choose a way to connect either Chat with us or Have us call you. 

I'll share this guide with links to the various actions you can take when using the Payment feature for future reference:

• Common questions about payments deposits in QuickBooks Online
• Change password, security question, account email, or user ID for the merchant service center
• Unable to receive Intuit email from QuickBooks Payments

The Community is open around-the-clock. If you have any additional questions, let us know. Have a great day.

We have suffered with this issue with no resolution on this issue for a half a year now. We have not received any notifications. Did all of the engineers give up on the project or get fired? 

Also is anyone else having issues with quickbooks chat support being useless? 

I can see the convenience of being able to receive payment notifications, AcUserthis.

While we don't have an exact time frame on when this issue we'll be fixed, you can just have an internal agreement with your customers that they will let you know once they will make an invoice payment. You'll also want to visit our Customer Feedback page if you want some changes on how you're going to receive the notification. At the same time, you can also view some of the customer requests that have been submitted which can greatly improve our product and provide the best QuickBooks Online (QBO) customer experience. 

Aside from that, we have other support channels that are ready to help you ensure that your concerns are properly addressed. You'll want to post it here or contact our support team to better assist your needs.

Moreover, learn how QuickBooks categorizes transactions once payment has been downloaded from your bank. Go through this article for more information: Categorize And Match Online Bank Transactions In QuickBooks Online.

Fill me in if you have any other concerns about payment notifications. I'll always be right here to help you.