Thanks for reaching out to the Community forum, jarom. I've come to share insights on how invoices work once deposited into your banking account.
As I've tried on my end, receiving payments and depositing them to the right banking account, will enable the Deposited invoice status to reflect on my invoices pages. You'll want to review and ensure the correct account is entered from the Deposit to dropdown when recording an invoice payment.
The paid status will only reflect if you've chosen Undeposited Funds (UF) as your depositing bank on your account. In that case, if the payment transaction was deposited to the UF account, you'll need to create bank deposits to ensure funds are recorded accordingly in your account. This way, the Deposited status will show on the invoices page.
However, if the same thing happens after reviewing the transaction, sometimes stored cache files can cause interruptions within the program. We can perform some troubleshooting steps to help rectify the possibility of a webpage issue. You'll need to access your account in a private browser to ensure the program runs seamlessly without storing cached data. You can refer to these keyboard shortcuts:
- For Google Chrome browser: Ctrl + Shift + N
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Safari browser: Command + Shift + N
If the invoice status is populating successfully, you may go back to your default browser and clear its cache or use a different supported browser.
Moreover, I'm adding this guide to help you handle bank entries in your account: Categorize online bank transactions in QuickBooks Online.
You're always welcome to reply in this thread if you have additional questions when managing customer invoices. Please let us know in the comments below, and we'll ensure to back you up. Keep safe!
