Quickbooks has stoped respomding

Follow this if QuickBooks Outlook Is Not Responding!

Hello

It's not Quickbooks Outlook that is not responding. It's the main program

@ortizelectric 

Use the trial version of a newer edition (i.e 2017 or newer) to isolate the issue. If you don't mind to use the trial version, you can use it for good if required.

Okay, then try this- Quickbooks Closes Unexpectedly

Hi there, @ortizelectric. I'm here to provide you with information on why your QuickBooks Desktop Pro 2016 may have stopped responding or frozen, as well as steps to restore your file.

It looks like you're experiencing file size issues with QuickBooks Desktop Pro 2016, I recommend using the Condensed Data Utility tool. This tool will help reduce the overall size of your file while preserving all your data and details. By condensing the data, you can also minimize the risk of data damage.

Data File Optimization is accessed just like the traditional condensed file feature. Before doing the process, please note that this option is not reversible.

Here's how:

1. Go to File select Utilities and then select Condense Data.
2. Select the first option as shown below. Note that the system will advise you of the approximate reduction in your file.
   
    

   

3. Select Next and the notice Working on your file now will appear. When complete, a window opens advising you of the total reduction in your file size as well as the location of the backup before the file optimization.
   
   

For detailed information about the process, open this article: Use the Condense Data utility. It also contains information about the data that will not be removed and the reports that you can pull up.

If the issue continues to persist, the problem may lie with the file itself. This could be because you are using QBDT PRO 2016, which has already been discontinued. Discontinued versions won't receive the latest critical security patches and updates. In case, you want to upgrade your QBDT to a newer version, you may open these links:

• Upgrade QuickBooks Desktop Pro Plus, Premier Plus, or Enterprise.
• Upgrade your company files after you switch to a new version of QuickBooks Desktop

Alternatively, I'd also suggest contacting our Customer Support Team. They can provide and offer you the best options so you can access your company files. Here's how:

1. Go to Help, then select QuickBooks Desktop Help.
2. Select the Contact Us button.
3. Enter a brief description of your concern in the What can we help you with? field and click Continue.
4. Choose a way to connect (Chat or Callback).

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support.

I'll also add this link that will help you restore your company file in QuickBooks Desktop: Restore your file.

Please keep in touch if there's anything else I can do to help you succeed with QuickBooks. I've got your back. Have a great day and keep safe.

Hello

Thank you for the suggestion but after opening the utilities and selecting “Condense Data” the first option is not available and it doesn’t give an option to condense a separate file “Backup file-BBA File” only the files in the Company file, which are none being that it’s a new install with me having to create a new company. I do know it’s the file because I had an earlier back up file that did work but it’s way too old for me to pick up where I left off

Thanks

Hello

I tried this and have the same issue. I did use an older backup file and it worked fine so I know know it’s the Backup file (BBA file)

Tried using Quickbooks tool hub-file repair but it only will locate QBW OR QBA files not the QBB Ffile

Thank you

I appreciate your efforts, @ortizelectric, in following the steps provided by my colleague above and providing additional details about your concern.

The file itself could be the cause of the issue, potentially due to your use of the discontinued QBDT PRO 2016 version. Discontinued versions do not receive the latest critical security patches and updates.

If you'll want to upgrade your QBDT to the newer versions. To learn more about this, refer to this link: QuickBooks Desktop service discontinuation policy and upgrade information.

In your case, since it is an outdated version of the product, I recommend reaching out to our support. They can offer you the best options to access your company files.

Here's how: 

1. Go to the Help menu. 
2. Select QuickBooks Desktop Help. 
3. Click the Contact Us link. 
4. Enter your concern in the box and select Continue. 
5. Scroll down and choose how you want to reach us. 

You can also find our contact details here if you can't access the Help menu.

Additionally, check this article to learn about File Doctor to fix company file issues in QuickBooks Desktop: Fix company file and network issues with QuickBooks File Doctor.

To learn more about our service discontinuation policy, kindly refer to this article: QuickBooks Desktop discontinuation support. It includes frequently asked questions about this policy.

For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.

@ortizelectric 

Chat Support and ask them to check (and fix) your file. Otherwise, contact me in private and we can help to check your file.

Hello

Not sure how to contact you in private?

Thanks

@ortizelectric 

Click on my profile name and you will find our website address to send an email to.