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Hello
I am still using Quickbooks Pro 2016, as it serves its purpose for me but now have an issue!
I recently updated Windows 8 to Windows 10 and have found that I am unable to open Quickbooks after the update. Program just freezes and stops responding. The only way to even close it is by using Task Manager to end task.
I've tried using the Tool Hub as well as many suggestions from online and have had no luck.
Finally decided to install program on a different computer with Windows 8 still on it and was successful with everything until restoring existing company backup file. As soon as the restore was completed the program just froze up and stopped responding. Again, the only way to close it was by opening the Task Manager and end task for Quickbooks.
Im at a loss here! Really need these company files restored!
Any help would be much appreciated!
Thank you!
Follow this if QuickBooks Outlook Is Not Responding!
Hello
It's not Quickbooks Outlook that is not responding. It's the main program
Use the trial version of a newer edition (i.e 2017 or newer) to isolate the issue. If you don't mind to use the trial version, you can use it for good if required.
Okay, then try this- Quickbooks Closes Unexpectedly
Hi there, @ortizelectric. I'm here to provide you with information on why your QuickBooks Desktop Pro 2016 may have stopped responding or frozen, as well as steps to restore your file.
It looks like you're experiencing file size issues with QuickBooks Desktop Pro 2016, I recommend using the Condensed Data Utility tool. This tool will help reduce the overall size of your file while preserving all your data and details. By condensing the data, you can also minimize the risk of data damage.
Data File Optimization is accessed just like the traditional condensed file feature. Before doing the process, please note that this option is not reversible.
Here's how:
For detailed information about the process, open this article: Use the Condense Data utility. It also contains information about the data that will not be removed and the reports that you can pull up.
If the issue continues to persist, the problem may lie with the file itself. This could be because you are using QBDT PRO 2016, which has already been discontinued. Discontinued versions won't receive the latest critical security patches and updates. In case, you want to upgrade your QBDT to a newer version, you may open these links:
Alternatively, I'd also suggest contacting our Customer Support Team. They can provide and offer you the best options so you can access your company files. Here's how:
Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support.
I'll also add this link that will help you restore your company file in QuickBooks Desktop: Restore your file.
Please keep in touch if there's anything else I can do to help you succeed with QuickBooks. I've got your back. Have a great day and keep safe.
Hello
Thank you for the suggestion but after opening the utilities and selecting “Condense Data” the first option is not available and it doesn’t give an option to condense a separate file “Backup file-BBA File” only the files in the Company file, which are none being that it’s a new install with me having to create a new company. I do know it’s the file because I had an earlier back up file that did work but it’s way too old for me to pick up where I left off
Thanks
Hello
I tried this and have the same issue. I did use an older backup file and it worked fine so I know know it’s the Backup file (BBA file)
Tried using Quickbooks tool hub-file repair but it only will locate QBW OR QBA files not the QBB Ffile
Thank you
I appreciate your efforts, @ortizelectric, in following the steps provided by my colleague above and providing additional details about your concern.
The file itself could be the cause of the issue, potentially due to your use of the discontinued QBDT PRO 2016 version. Discontinued versions do not receive the latest critical security patches and updates.
If you'll want to upgrade your QBDT to the newer versions. To learn more about this, refer to this link: QuickBooks Desktop service discontinuation policy and upgrade information.
In your case, since it is an outdated version of the product, I recommend reaching out to our support. They can offer you the best options to access your company files.
Here's how:
You can also find our contact details here if you can't access the Help menu.
Additionally, check this article to learn about File Doctor to fix company file issues in QuickBooks Desktop: Fix company file and network issues with QuickBooks File Doctor.
To learn more about our service discontinuation policy, kindly refer to this article: QuickBooks Desktop discontinuation support. It includes frequently asked questions about this policy.
For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.
Chat Support and ask them to check (and fix) your file. Otherwise, contact me in private and we can help to check your file.
Hello
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