Class

Class usually works as of the date of the invoice and that is the issue I think.

Post date the invoice and the cash basis P&L should be right then

Hello Rustler thanks for answering. I logged in again in my QuickBooks as of Jan 01 and the problem is the same. 

Thanks for getting back to us, giannibyte.

Allow me to step in and share some insights about your payments showing up on the Profit and Loss by Class report.

Payments won't show up on the Profit and Loss by Class report, only invoices. Also, you're unable to assign a class when you receive payment.

When it's time to make your weekly deposits, the Make Deposits form allows you to select a class. Here's a screenshot for your guide.

Would it be okay if you send a screenshot of the payments with classes? You can click the Reply button and attach the file. 

This way, I'll be able to check and ensure transactions are recorded correctly on your company file.

I'm adding this link to help you manage invoices and how to record them in QuickBooks: Get started with customer transaction workflows. It provides screenshots and other related articles.

I'll keep this post while waiting for your response. Have a great day ahead!

Hello MaryLandT, thanks for your response. I attached some screenshots of the report and related invoices from report.

The first screenshot shows the P&L by Class

the second shows after double click on the $1200 payment

the third is when I trace back the original invoice (right Class shown)

Please note that those payments are still sitting in Undeposited fund.

I noticed you mentioned that when is time to deposit will have a chance of entering the corresponding Class. But don't you think that that work was already done when the invoice was originally created? Thanks again.

I appreciate the screenshots you've provided above, @giannibyte. With that, I can guide you on the next steps you can take to help take care of this matter.

Yes, you're correct. When you create the invoice, you're already assigned the transaction to a specific class. Based on the screenshots above, it seems that you're experiencing minor data issues with your company file.

To fix this, I'd recommend utilizing the Rebuild Data tool. It's a built-in tool that can help automatically resolve data issues with your company file. To do this, here's how:

1. Go to the File menu.
2. Select Utilities, then choose Rebuild Data.
3. On the QuickBooks Information window, select OK. Follow the onscreen steps to save a backup.
4. Let the tool repair your file. It may take some time. 
5. When the tool finishes, select OK.
6. Go to the File menu.
7. Select Utilities, then choose Verify Data.
8. Let the tool check your file for data issues.

In case the issue persists, continue performing the recommended solutions in this article starting with Solution 2: Fix data damage on your QuickBooks Desktop company file.

Also, to further guide you in managing your sales and income transactions and the growth of your business using QBDT, I'd recommend checking out this article: Sales and Customer Help Articles for QuickBooks Desktop. It includes topics about payments, customer refunds and credits, and customizing sales forms, to name a few.

Please don't hesitate to let me know if you have other classes and reporting concerns and questions about managing payments and income transactions in QBDT. You can drop a comment below, and I'll gladly help. Take care always, @giannibyte.

Hi Rea_M. Thanks for taking the time to respond. this is what I get after the doctor.

This situation is getting very frustrating. I checked all the data and looks right to me.

I performed a deposit and assigned again the right class but the report P&L by Class still wrong.

However I don't understand why this software accepts Class at invoice creation and then you have to enter the class again when you do the deposit. It's the same work done twice. 

I want to stop this issue from happening to you, @giannibyte. 

I appreciate what you've done so far to address this issue. Resolving the class concern in your QuickBooks Desktop Premier Plus 2022 is our goal here. 

As the mistake continues after following the troubleshooting steps, I'd recommend contacting our Customer Service Team. They may examine what is causing the problem and send a ticket to our engineers for further investigation if necessary. 

Here's how: 

1. Press F1 on your keyboard to open the Help page. 
2. Choose QuickBooks Desktop Help and click Contact Us. 
3. Enter your concern in the box and select Continue. 
4. Choose either Start messaging or Get a callback. 
5. Complete the required data and submit the request.

Make sure to contact them within business hours to ensure a swift response.

Don't hesitate to leave a comment below if you have other concerns. I'm always ready to work with you again to address QuickBooks-related issues. Please stay healthy and safe during this pandemic, giannibyte.

I have done that twice. First time the person helping me had no clue, then lost the communication and never got a call back. The second time the other person was a little more knowledgeable but still  did not know what was going on.

I guess nobody knows what is going on. I was waiting for a call from customer support on Monday the 3rd 2022 but nobody called me. I'm forced to erase all the invoices and create them again. That's crazy. I miss my spreadsheets!!