I am having this issue. Started in June 2021, is there a solution? I have call customer support multiple times and been given a case number. Has anyone had better luck than me?

I'm here to ensure you'll get the assistance you need, Reed5. 

Have you tried performing the suggested steps on this thread? If not, let's isolate this case by accessing your account using a private browser. It could have something to do with temporary internet files. Browsing applications store these records, but sometimes they can cause issues on certain web pages. 

Here's how to access incognito mode in some of the most commonly used browsers:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If the steps above works, I suggest clearing your browser's cache to boost browser-related issues. Some stored data on your browser can impact the data being transmitted, thus causing some unusual responses. 

On the other hand, If the steps above will not work, you can use supported browsers as alternatives.  

You'll want to visit this page: Expenses and vendors. This will show you more details on how to enter expenses, pay bills, write checks, and manage suppliers. 

Additionally, these links contain steps about how to calculate profits, cost by project, and other relevant topics: 

• Track income, costs, and profitability by project
• Projects FAQ

If this behavior persists, I'd encourage you to contact our Support Team again so they can investigate it further. I understand that you've already contacted us regarding this issue but it would be best to reach us back in case the steps above didn't work.

1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
2. Enter your concern.
3. Select I still need a human, then proceed with Contact us or Get help from a human.
4. Choose either Chat or Callback.

You can also provide the case number to the phone representative so they can review the case from your account.

Keep in touch with me here should you have any additional questions or concerns working with projects. Stay safe!

I'm having the same issues, but instead of getting information here, we are directed to contact support where we sit online for hours. 

Thanks for joining this thread, @tremont. This is not the impression we want you to have when trying to get an answer in the Community.

The concern that you have here bout expenses not showing up as costs in your project report needs a thorough investigation. Since we have limited resources, we can't pull out your account and have a screen sharing to review your data. 

That being said, previous representatives suggested contacting our support team via chat or call. They have the necessary tools to review your account and find the root cause of your issue and find a fix. 

For the detailed steps in connecting to one of our representatives, you may follow the answers provided by my colleagues above.

Let me add these links that contain actions about how to calculate profits, cost by project, and other relevant topics: 

• Track income, costs, and profitability by project
• Set up and create projects in QuickBooks Online.

Let me know if you have other questions regarding QuickBooks and managing your project reports. I'll be happy to assist you again. Keep healthy and safe always.

Figure it out by accident and playing around. On the project overview page, change the drop down from "Hourly Costs" to "Payroll Expenses" Absolutely no idea what impact does it make but now my expense related transactions show up properly. Writing this for anyone who got overwhelmed with deleting and manually reentering all of your transactions. 

expenses coded as a fixed asset are not showing up in project report. If I change GL account to an expense account they do. BUT, the expense was for a truck with is clearly a fixed asset.

Welcome to the Community page, @cgsthom. Let me clarify things for you about assets not showing in the report. 

The projects feature in QuickBooks Online helps track your project’s profitability. You can add project income, expenses, and labor expenses, add old transactions to new projects, and run project-specific reports from a single dashboard. 

Projects will track billable expenses, but then the truck is an asset. For more insights about this, please see this article: Set up and create projects in QuickBooks Online.

I'm adding these articles to learn more about the reports you can utilize in your account.

• Run reports
• Customize reports in QuickBooks Online

Keep me posted if you have other questions about generating project reports. I'll get back to you as soon as I can. Have a pleasant day.

I really don't understand why the reps keep on mentioning these two references over and over again. not just in this thread. I bet, the next rep will do the same thing.

Set up and create projects in QuickBooks Online

Projects FAQ.

Thank you NateH!!! This worked for me. :) 

I noticed that my Journal Entries were not showing up in my project reports.  I tried clicking the check box to make the entry an adjusting entry and that did the trick.

I had the same issue. By looking in the Chart of Accounts, I realized that the "Contractors" expense type is "Payroll expense". Presumably that's why it's not included in the Projects Overview calculation. So I created a new account on the Chart of Account, as an expense, category "Cost of labor", and called it "Independent contractor". On the Expenses tab I Changed all the expenses from "Contractor" to "Independent Contractor" and bingo that shows up on the Project overview tab 

Has this been resolved? I am having a similar issue with costs not showing up once properly categorized. I am missing out on thousands of dollars that I have not invoiced because the costs are not showing up properly. Completely unacceptable from a company that seems to have such a stronghold in this corner of the market. QuickBooks Online provides zero help or assistance and is probably the least user friendly program I use. Unacceptable. 

Hi there,LCP Builds. 

Allow me to share additional information about expense transactions not showing in the project overview in QuickBooks Online. 

Have you tried performing the suggested steps on this thread? If so, I recommend reaching out to our Customer Care team. They have the tools that can help investigate and identify the root cause of this matter and apply a resolution.

Here's how to do that:

1. Click the Help menu in the upper-right-hand corner.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Click Get help from a human or Contact Support Team.
5. Select between Send a message, Schedule an appointment, or Get a callback.

Please be reminded that our Support Team is available from 6:00 AM until 6:00 PM on weekdays, and from 6:00 AM till 3:00 PM on Saturdays.

Feel free to leave a reply below if you have additional concerns with QuickBooks. I'm always here to help. Take care always. 

I appreciate the reply and the advice, however, the QuickBooks “help” is completely useless. I have called multiple times just to be assisted by incompetent personnel that just pass me from one person to the next. I have yet to get a resolution by talking with anyone from QuickBooks. I have the most luck spending hours on forums like this to resolve issues. It is ridiculous 

Hey I also had a similar issue of my costs not showing up under projects but it reflects in P&L reports and other transaction history and on taking a closer look on the individual transactions that didn't appear on the project summary, I realized on the billing section inside the recording, I billed the customer rather than the project. Just double check probably this could help you too

I know I'm replying to this very late but I was having this same issue. And after hours scouring the internet and on the phone with Quickbooks trying to resolve it, my accountant was able to tell me the problem after looking at it for less than 2 minutes. It's an accounting issue, not a software problem. 

The costs that were not showing on the project overview were all inventory expenses for me. Because they were current inventory items, they were on my balance sheet, not my profit / loss sheet. They don't show as actual costs of the project until they are moved off your balance sheet and onto your profit loss sheet. Once your project is finished, you can do a journal entry to move them from your balance sheet to your Costs of Good Sold. Once that's done, you'll see them all show up. Kind of annoying as you don't get real time numbers, but that was the issue for me. 

FIX that worked for me:

1. Go to the set up of your particular Expense GL Account for the transactions that you are missing.

2. Edit them and change the "Tax form section" to Other Business Expenses.

NOTE: If there the GL account is a subcategory to another GL account, you will need to change the parent account as well.

This is an issue with the GL account set up and the Tax form section, QBO doesn't read particular accounts for the Project expenses. For example, payroll expenses (if you have a 3rd party processor) will not show up. I think because QBO has their own timetracking and payroll software and it is meant to integrate with that. 

I too am having the same issue.  PROJECTS used to be a pretty handy feature. But now, whatever you have done to "improve" this section is a huge failure.    I did find that if I went into each project individually, clicked on the PROJECT REPORTS, then PROJECT PROFITIABILITY and change my report from CASH BASIS to ACCRUED, all of my charges appeared, and I was able to print out the correct itemization.  I'm assuming since the figures I was missing were attached to an open invoice, it did not pick them up.  I have no other explanation. 

THIS WORKED! Thank you! I also noticed the difference seemed to be with Contractor expenses. Those were not showing in the reporting but were there in the transaction list.

This resolved the issue for me. Thanks!

The expenses that do not show up in most cases is payroll because the Tax category in your chart of accounts is "Payroll Expenditure". This is because QuickBooks wants to pull your payroll expenses along with the hours and you will not be able to achieve this unless you use QB payroll which links to your ledger.

The solution is simple. Go to your chart of accounts and for all payroll related GL codes, change the tax form from "Payroll Expenditure" to "General and Admin". Rerun your project costs and you should see the GL codes included in your project cost.

QB needs to fix this. A work-in-progress account is an asset and the costs should show up under the project.