Form OQ 2023

Good day, @ericaroberts.

How QuickBooks generates a State Quarterly Tax report depends on the data you've entered into the program. 

Let's verify first if you have an almost similar employee profile in the Employee Center. This can be the reason why it's showing the same employee on the report twice. 

Simply go to the Employees menu, then select Employee Center. After that, review the Employees tab and check if you have an employee with almost the same name.

Let's also make sure that the missing employee was part of your paychecks in the first quarter. This can be the reason why it's not showing on the report. To verify, we can run the Payroll Summary report and filter its date to the first quarter. Here's how:

1. Go to Reports and select Employees & Payroll.
2. Click Payroll Summary.
3. Filter the Dates.

I'd also recommend running a payroll update every time you do payroll for your employees to ensure that your tax table is updated to the latest release. 

You can check out these links for future references in handling your state taxes: 

• Oregon Payroll Tax Compliance Link
• Pay payroll taxes electronically or manually

Always know that the Community is open 24/7. Just mention me in your reply if you have any other questions about your payroll taxes. I'll be glad to help.

I understand Quickbooks generates reports based on the data I enter. I've never had problems before until this year when they changed the format of Form OQ and Form 132 due to Paid Leave Oregon. The OQ - Quarterly Tax Report I created through file forms did not generate correctly (and multiple attempts were made with the same results). However, the "Tax Form Worksheets" I exported to Excel looks good, with no known errors. The fact that the reports are different implies that this is not a data entry problem, but a software malfunction.

There are a least a few bugs in my OQ - Quarterly Tax Report:

-The employee who should be listed in line 7 is missing.

-The employees are correctly listed on lines 1-14, i.e. pages 1 and 2, but after page 2, the employee numbers begin to repeat, and pages 3-9 all incorrectly number employees on lines 7-14 (as well as associated boxes a-h).

-The employee who is listed in line 14, is repeated on page 3 as the second line 7.

-The page number for page 1 is shown at the bottom right as Page 1 of 2 (this should read Page 1 of 9), and the page number for page 2 is shown as Page 2 of 2. Pages 3-9 are all numbered as Page 2 of 2.

There may be other problems that I have not noticed, but as it is, this report is unusable for correct record keeping for my company. I want QB software engineers/developers to be made aware of these issues so that the entire community can benefit from the correction.

We aim to provide you with a better experience as possible, @ericaroberts. 

Your satisfaction is our top priority, and we regret that we fell short of your expectations. We will work tirelessly to resolve the Quarterly Tax Report issues as quickly as possible. 

In this situation, I'd suggest contacting our Technical Team. Our support has the resources to investigate the few bugs you've identified in your Oregon quarterly tax report. If necessary, they can submit a ticket to our engineers for further investigation. In this manner, we are able to provide a permanent solution, and you can run the report without issue. 

Proceed with the following steps:

1. Press F1 on your keyboard to open the Help page.
2. Click Contact Us.
3. Enter your concern in the box and select Continue.
4. Choose either Start messaging or Get a callback.
5. Complete the required data and submit the request.

Make sure to contact them within business hours to ensure a swift response.

Moreover, checkout the following articles below on how to set report preferences, manage employee deductions, and other related matters:

• Understand reports
• Set up, change, or delete employee-paid payroll deductions.

If you have any other questions regarding your employees and quarterly tax report, the Community is here to help. Just write them down below. We will get back to you as soon as we can, @ericaroberts. 

I had the exact same issue with 1Q23 Form 132 on the OQ yesterday. One employee was showing up twice and another was missing. I'm filing these online in Frances and not through QB Desktop, so I can manually enter in the correct data, but I do agree that the engineers need to be aware and fix the bugs.

Thank you creating this discussion. This is the fist time I've seen this error too. 

We are having the same exact issue in Quickbooks Enterprise with the Oregon OQ report for this first quarter.  I do not see a solution...except to call in for help. Is that the solution the community has used for this? I have two employees on there twice and two employees who are not on the report at all...out of 68. 

Reba

Same issue here. Doubled up employees and missing employees. Thank you for this post. I am going to enter the request to technical services as well.

Mine is having issues too! Our owner is showing up on the form and shouldn't be, I'm unable to remove him even with override. It also has the wrong tax rate for UI tax and PFMLI so those calculations are coming out wrong. 

Thank you for joining us here in the Community, @Katie95. I appreciate you for posting in the forum.

I'll share information that could help you correct the incorrect tax rate for UI and PML. 

First, you'll want to update your payroll tax table to ensure you have the latest rates and calculations. Or follow these steps:

Check or download the latest tax table:

1. Go to Employees, then choose Get Payroll Updates.

• To know your tax table version:

1. Check the number next to You are using the tax table version:
2. To identify if it’s the correct version, see the latest payroll news and updates.
3. To find more details on your tax table version, select Payroll Update Info.

• To get the latest tax table:

1. Click Download Entire Update.
2. Select Update. An informational window appears when the download is complete.

Then, you may want to follow some general troubleshooting steps to help you determine the source of payroll tax calculation errors and also the steps on how to fix them in this article: QuickBooks Desktop calculates wages and/or payroll taxes incorrectly.

I'll include this article if you need a guide in filing your forms: E-file and e-pay federal forms and taxes in QuickBooks Desktop Payroll Enhanced.

For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.

Thank you for responding to our issue, James. Yet I'm unsure if you read what we are actually saying is wrong. This error has nothing to do with our UI or PML rates being incorrect, this is a system/form error of leaving employees off the for 132 and doubling up on reporting others. 

After sitting with QB customer service for an hour, going through their steps, rebuilding my data, and then being assured an update was coming Friday (last week) that would fix this...I have updated payroll each day since. Thursday, Friday, and now today. No fix has come through.

Yes I can hand enter. I have 88 employees. The data Quickbooks is providing is incorrect as it is still doubling employees at the end of one page and the beginning of another. To sort this is taking many hours of staff time.

Is there an update coming as I was told? Reba

I just spent about 12 hours (over the course of 2 days) on the phone with QB support because I'm having the same exact issue.  Exact issue.  QB told me, however, that there were no other known issues.  After 12 hours of trying to resolve, we did not get the problem fixed and I find this feed that contradicts everything that 3 different people at QB told me.  Very frustrating, to say the least.  

Today is 04/24/23. Friday, 04/21/23 I was on the phone for 3 hours with QuickBooks support in regards to the Oregon OQ / 132 not pulling the data correctly from our Payroll Summary information. He was having me override some of the fields but where it mattered to add the totals correctly the over ride feature was greyed out.

QUICKBOOKS, PLEASE GET THIS SORTED OUT SO WE CAN MOVE ON. This is SO frustrating. I have multiple clients to run quarterly reports for and time is running out! I again did a complete update, payroll update, restart, and nothing new is coming in. This is the second blunder this year. The first in Janaury 2023 for the new Oregon Paid Leave update in January was not right. I was suppose to receive a call back at 11:00 AM this morning and no one called. We all would appreciate the Payroll Update coming through tomorrow!

I understand how precious your time is, @switt10.

The increased call volume affects how quickly our payroll support responds. I am aware that going back and forth is never easy. I advise contacting them again so you can follow up on the callback. Additionally, this enables them to investigate and help you further. Here's how:

1. Run QuickBooks.
2. Click on Help, then choose QuickBooks Desktop Help/Contact Us.
3. Click on Contact Us.
4. Enter your concern, then hit Continue.
5. Log in to your Intuit account and hit Continue and then Continue with my account.
   • If you don't already have an account, ensure to Create a new account.
6. We'll email you a single use code. Type in your code and hit Continue.
   • If you have multiple accounts, select the one you want to use and then Continue.
7. Choose to chat with us.

Please note the support hours to make sure experts are available for assistance.

I'm also adding this guide on handling payroll forms: E-file and e-pay federal forms and taxes in QuickBooks Desktop Payroll Enhanced.

Keep in touch so we can assist you more with payroll or QuickBooks. We're here to back you up. Take care always!

I did call back yesterday and spent an additional 2.5 hours on the phone with another tech, who was then communicating with her tech people and had me do several items such as repair my data. Reinstall the updates, re download, and on and on and on....this tech thought maybe it was that Oregon hadn't properly completed the form before they sent it to QuickBooks. I'm not sure who needs to fix this...but could someone please take the initiative to fix this glitch. It's embarrassing to explain to my clients that their reports might be late. This is a serious issue across multiple versions of QuickBooks Desktop and Enterprise. Could someone please get us a new Payroll Update ASAP! My Accountant Edition renewal and Enhanced Payroll renewal is going to hit my credit card next week for $1000 + dollars. We are paying for this, please fix it. 

As of @2:45pm PST 4/27 there is no fix. I noticed that the subtotals for each page of the report are incorrect also. There is an investigation into which all our case numbers are being lumped. It is obviously a mistake on their end. The customer service tech had me repair Quickbooks, use the repair tool on the print and pdf function, update everything possible etc. The report was identical after some minor updates were made.  I was assured that the engineers are working on this.

I am have the EXACT SAME ISSUE with Form 132!!  Duplicated an employee, omitted an employee, totals do not match Form OQ.  If those reports are generated form our data, how are the totals different?  How is an employee listed twice with the exact same amounts and one is not listed? Why does the OQ totals match my report but the 132 list and totals not match the exact same report?  Why are so many people reporting the exact same problem, one I would guess you haven't heard before?  I have used QB Enterprise for 19 years, I know how to run tax forms!  When the issue was discovered, and prior to turning to the internet to look for similar problems, I ran both payroll and program updates multiple times two days in a row.  I verified my data integrity.  I backed up.  I rebuilt my data.  And finally out of desperation with only one day left to file, I turned to a search engine and found, word for word, the same problem. It is obvious that the users who have left comments are experienced and know what they are talking about!  Please listen and quickly fix this issue!  

Was there any solution for this? I am still running into the same problem on my Q2 OQ Report...

Same here! I didn't notice any issues in Q1, but now I have a missing employee and a duplicate employee on Form 132 for Q2. Is there a known fix? 

Hi there, Jenny and oregongma.

Thanks for joining this conversation. I'm here to help ensure this is taken care of for you.

If you already followed the steps shared by my colleagues above and the issue persists, I highly suggest contacting our Payroll Support team. They have tools such as screen-sharing (remote access) that can pull up your account in a secure environment and check the cause of this odd behavior. They can also perform other troubleshooting steps if necessary.

Here's how to reach them:

1. In QuickBooks Desktop (QBDT), go to the Help menu at the top.
2. Select QuickBooks Desktop Help/Contact Us.
3. Click Contact Us.
4. Give a brief description of your issue, then tick Continue.
5. Sign in to your Intuit account.
6. Click Continue, then Continue with my account.
7. We'll email you a single use code. Enter your code and select Continue.
8. Choose to chat with us or Have us call you.

To check for our Support hours, please refer to this article: Contact Payroll Support.

I'm also adding these articles for future references in handling your state taxes: 

• Oregon Payroll Tax Compliance Link.
• Pay payroll taxes electronically or manually.

Please post again if you have follow-up questions about this or anything else. I'm always here to assist. Take care.

I screen shared with a tech today for 4 hours. There is definitely a glitch with the Oregon OQ/ 132. Problem remains unsolved. One employee is missing from tax form, but does show in Quickbook’s Payroll Summary. The OQ & 132 totals do not match. We pay for the reports and need them to be correct. It is a not acceptable to make QB customers hand enter all the information into Oregon Frances manually. I hand to hand enter year report in 2022.  This is the second glitch. I did receive an apology letter in the mail, but no refund for doing the accounting myself. If you are going to keep raising the rates. Then make sure your program works….

Won't even try to get a hold of help from Intuit customer service because they chew through precious time. Will proceed with manual entries. I'm working on OQ 2023 for II Quarter and the Forms module doesn't map the employee's hours, therefore the entire report data are inaccurate. All separate payroll reports (summaries) work and present data correctly. All payroll updates are downloaded and installed. The Oregon Quarterly Form continues to be a problem. The issue appears to be with mapping corresponding data to the form's lines. It was never perfect in the past, but it was possible to override the errors. This time it's impossible to override because the feature doesn't work, it either greyed-out or inactive. Recently, we entered the subscription category with Premier Pro Edition and the bugs increased making the reporting through QB unreliable. There's nothing QB does that Excel doesn't. Question is why businesses pay so much for subscription, which is south of expected, and exposing themselves to possible penalties for Intuit's failure? And long hours wasted to no avail.

I have had the same issue with a duplicate employee and the whole worked hours not matching on half of my employee's QB reports. After two days on the phone with support, I finally got someone to look at our company file to see what was happening. They opened an investigation into this issue. INV-90255 is the investigation number that might help you when calling in. My problem is still not fixed but tier 3 support will be working with the product developers to hopefully have this resolved by Q3. 

I was happy to see your comment as I am having the same issue. An employee is missing from the OQ report and the hours worked are not correct on the OQ report even though they are correct on the payroll summary. I am pulling my hair out.  Did you ever find a  resolution for this?

Chiming in on this thread to assist you further, @chattywelder.

@mtbo is correct about the ongoing investigation concerning the incorrect worked hours reflected in your Oregon Quarterly report. These also include the duplicate employees listed in the report. Although we don’t have a specific timeframe for when will this get resolved, I recommend contacting our Technical Support Team.

This way, they can add your company file to the list of affected users. Moreover, you can provide this investigation number for easy tracking: INV-90255. Here’s how:

1. From your QuickBooks Desktop account, click the Help menu at the top.
2. Click the QuickBooks Desktop Help menu and select Contact Us.
3. Provide some information about this concern in the search box, then select Continue.
4. Sign in to your Intuit account and tap Continue. Afterward, select Continue with my account.
5. Please enter the code that will be sent to your via email and select Continue.
6. From there, select how you want to connect with us. It’s either to chat with us or Have us call you.

On the other hand, you can refer to this article for their support hours and schedules to contact them at the time of your convenience: Contact QuickBooks Desktop support.

We appreciate your patience while we're working on this one. Please know that I’m always here whenever you need more assistance with QuickBooks. Stay safe!