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LadyRoxann
Level 3

How do I add the credit card processing fee QB is charging ME to invoices being paid by the customer. We want to *automatically pass those fees onto customer paying.

Our annual QB credit card processing fees are way too high. We would like the fee to be added to the QB payments page when the customer pays via credit or debit card. Two years ago, QB said it's not possible. HOPING it can now do it??  When the client goes to the credit/debit card payment page, there should be a little box confirming the addition of QB's processing fee.  (We do NOT want to raise our prices. We just need to offset the processing fees QB is charging us.)  

If QB can't do it, is anyone using an outside vendor for payments that allows the processing fee to be passed on to the customer? 

Thanks in advance.
21 Comments 21
AbegailS_
QuickBooks Team

How do I add the credit card processing fee QB is charging ME to invoices being paid by the customer. We want to *automatically pass those fees onto customer paying.

I understand that credit card processing fees can add up and that cash flow is important to small businesses. Allow me to share a workaround, @LadyRoxann .

 

Since credit card surcharges are handled differently in each state, the function to automatically add processing fees to an invoice is unavailable this time. Most merchant service agreements stipulate that the merchant will cover processing fees for credit card payments. However, in some cases, businesses pass these fees on to consumers in the form of surcharges to avoid incurring the additional costs themselves.

 

If you choose to add a credit card processing fee to your invoice, you can create a service item, then manually add it to your invoice. 

 

To begin, these are the steps:

 

  1. On the left navigational bar, go to Get paid and & pay tab.
  2. Choose Product & Service.
  3. Click on New then select Service.
  4. Enter the name of your service item. (Example CC Fee)
  5. Select the account you'd use to track the processing fees.
  6. Once done, click Save and Close.

Once done, add the credit card fee as an additional item on your invoice when you charge your customers with the processing fee.

 

To answer the most commonly asked questions about how payment deposit works and when they'll get into your bank account, see these articles:

 

Let us know if you have any additional questions. We are here for you!

4Gal
Level 11

How do I add the credit card processing fee QB is charging ME to invoices being paid by the customer. We want to *automatically pass those fees onto customer paying.

@LadyRoxann 

If QB can't do it, is anyone using an outside vendor for payments that allows the processing fee to be passed on to the customer? 

 

Are you B2B or B2C? You should have a 3rd party payment processor to integrate with QB.

LadyRoxann
Level 3

How do I add the credit card processing fee QB is charging ME to invoices being paid by the customer. We want to *automatically pass those fees onto customer paying.

B2C. Are you using an outside vendor? If so, can you recommend? 

4Gal
Level 11

How do I add the credit card processing fee QB is charging ME to invoices being paid by the customer. We want to *automatically pass those fees onto customer paying.

@LadyRoxann 

I can recommend 2 payment processors to compare. You should contact @Fiat Lux - ASIA and they will introduce you to them directly.

 

rebecca
Level 2

How do I add the credit card processing fee QB is charging ME to invoices being paid by the customer. We want to *automatically pass those fees onto customer paying.

Freedom Merchants.

They have a QB app integration. You can find in QB app store.

VeteranShredding
Level 1

How do I add the credit card processing fee QB is charging ME to invoices being paid by the customer. We want to *automatically pass those fees onto customer paying.

This passing on the credit card fee is becoming a huge deal. The problem I am having is I send the invoice out with the intent the customer will pay with a check, where as there are no fees.  BUT, many time the customer changes the payment method and pays through QB with a credit card. WAM- i get stuck with the credit card fee that was never intended or advertised because payment was supposed to be paid by check.  

 

It would be very helpful if QB would be able to stop the payment from the customer, warn them all payments with credit card will incur a 3% credit card fee. Now the customer recognizes the fee and has the option to continue pay the invoice with the added fee, or simply utilize USPS and pay by check.  

 

There's got to be a way the fee can be inserted for payment ONLY by credit card. Does anyone have a answer to this?

RoseJillB
QuickBooks Team

How do I add the credit card processing fee QB is charging ME to invoices being paid by the customer. We want to *automatically pass those fees onto customer paying.

I understand the importance of having the option to warn customers who are about to pay via credit card to anticipate incurring fees, Veteran. 

 

You're right that QuickBooks doesn't have a feature like this that would help you business owners pass these bank fees upon accepting customer payments via credit card. I can also see how important, and beneficial it is to your business knowing that you transact multiple sales transactions day-to-day.

 

Thus, I recommend sending this suggestion to our product development team. Our product development team is responsible for evaluating and implementing new enhancements, so they would be better equipped to determine the feasibility and benefits of your suggestion for our users:

 

  1. Go to the Gear icon.
  2. Select Feedback.
  3. Enter a brief description of your product suggestion.
  4. Click Next to submit feedback.

 

In the meantime, you can communicate with your clients first before you send out their invoices to anticipate the payment method that they will be using and add the bank fees on the other line item. What I am referring to is you can create a service item for the credit card fee and add it to the invoice to enable the customer to pay the amount incurred within the transaction.

 

Moreover, you can always check these articles below for more information about funding time for QuickBooks Payments:

 

 

I will leave this conversation open for any questions you may have regarding QuickBooks. The Community is always willing to assist you. Please take care and stay safe.

Jaseem
Level 2

How do I add the credit card processing fee QB is charging ME to invoices being paid by the customer. We want to *automatically pass those fees onto customer paying.

Check out PayorCRM which integrates with QB (2 way sync) and can automatically add a surcharge fee when customer pays by card. 

aatransport16
Level 1

How do I add the credit card processing fee QB is charging ME to invoices being paid by the customer. We want to *automatically pass those fees onto customer paying.

I can't wait until they add this option. 

Until then, I just send out invoices and take the option of them paying by CC or ACH away.  That way they send a check and if they want to pay by CC then they have to let me know.  Then I inform them of the CC fee and add it to a line on the invoice and resend it.

aatransport16
Level 1

How do I add the credit card processing fee QB is charging ME to invoices being paid by the customer. We want to *automatically pass those fees onto customer paying.

I can't wait until they add this option. 

Until then, I just send out invoices and take the option of them paying by CC or ACH away.  That way they send a check and if they want to pay by CC then they have to let me know.  Then I inform them of the CC fee and add it to a line on the invoice and resend it.

SomosPromos
Level 1

How do I add the credit card processing fee QB is charging ME to invoices being paid by the customer. We want to *automatically pass those fees onto customer paying.

Having the same issue.

Now that I read your post I just thought about, is it possible to turn off the cc payment option for those clients who try and avoid the fee?

Either way, it's ridiculous that a feature like this isn't available yet with the money Intuit makes.

Wish they'd put as much effort into quickbooks as they do trying to hide free tax filing for poor people.

Priorities, I guess.

 

 

4Gal
Level 11

How do I add the credit card processing fee QB is charging ME to invoices being paid by the customer. We want to *automatically pass those fees onto customer paying.

If you run a B2B company, you can use a 3rd party solution to integrate with QBO and accept payments by ACH/credit card/debit card for free.

Peakplumbing
Level 1

How do I add the credit card processing fee QB is charging ME to invoices being paid by the customer. We want to *automatically pass those fees onto customer paying.

Yes there is. When you preview your invoice before you send if the top portion of the preview right next to customers email it says “payment options” and you slide the little green bar over next to whichever you’d like to accept or not “credit/debit” “bank transfer” “PayPal” I believe are my options.  

Dduss
Level 1

How do I add the credit card processing fee QB is charging ME to invoices being paid by the customer. We want to *automatically pass those fees onto customer paying.

We need to be able to put the cc fee’s onto the customer and let them choose how to process.  The technology is there to do it, many of my vendors have it.  Time for QB to implement or businesses like mine will have to switch platforms as we grow.  

IrishNinoJ
QuickBooks Team

How do I add the credit card processing fee QB is charging ME to invoices being paid by the customer. We want to *automatically pass those fees onto customer paying.

I know how efficient it is for your business to have this feature, Dduss. 

 

The option to put the credit card fees is not yet available in QuickBooks Online. For now, I recommend sending feedback directly to our engineers so that it'll be included in the upcoming updates.

 

Here's how:

  1. Go to the Gear icon.
  2. Select Feedback.
  3. Enter a brief description of your product suggestion.
  4. Click Next to submit feedback.

 

In addition, feel free to visit these articles below for more information about funding time for QuickBooks Payments:

 

 

I'll keep an eye out for your reply. If you have other questions about adding credit card fees or any QuickBooks-related concerns, please don't hesitate to include them in the comments. We're here to assist you 24/7.

Todd H
Level 2

How do I add the credit card processing fee QB is charging ME to invoices being paid by the customer. We want to *automatically pass those fees onto customer paying.

There should not have to be a work around in a mature product like QuickBooks, a supposed leader in accounting and finance software.    It would be added when the customer uses the link and wants to pay via CC.           There are other billing platforms that do this so we know it is not impossible.  


Todd H
Level 2

How do I add the credit card processing fee QB is charging ME to invoices being paid by the customer. We want to *automatically pass those fees onto customer paying.

Yes that is one way but quickbooks is supposed to remove repetitive steps and make life easier.  

 

Todd H
Level 2

How do I add the credit card processing fee QB is charging ME to invoices being paid by the customer. We want to *automatically pass those fees onto customer paying.

My understanding is this has been a desired feature request for several years now.    

Texas lifted the ban about 5 years ago and that is when I started looking.   Surcharges are only illegal  in Connecticut, Massachusetts, and Puerto Rico.     It is very common now in many payment systems.   Why is intuit lagging behind? 

 

min
Level 2

How do I add the credit card processing fee QB is charging ME to invoices being paid by the customer. We want to *automatically pass those fees onto customer paying.

The fact that QBO is not doing this is testament to how far behind the times they are. Or, small and micro businesses do not matter near as much as big business, which is typical. QBO should fix this instead of making us give them "feedback".

min
Level 2

How do I add the credit card processing fee QB is charging ME to invoices being paid by the customer. We want to *automatically pass those fees onto customer paying.

A free 3rd party solution?

Deity Alpha
Level 6

How do I add the credit card processing fee QB is charging ME to invoices being paid by the customer. We want to *automatically pass those fees onto customer paying.

@min 

A 3rd party for what solution? Payment processor or else?

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