How do I remove the PAID watermark from invoices in Quickbooks Online?

Thank you for raising your question here on the Community page, @mhenders.

I can share some information about the PAID stamp on invoices in QuickBooks Online. The system will tag the invoice as paid when there's a payment recorded or linked to it. You can remove the watermark by reverting the status of the invoices to unpaid. 

Here's how:

1. Open the invoice and click the payment link below the Payment Status Paid in the upper right corner.
2. Then, tap on the date link.
3. On the Receive Payment page, click the Clear Payment button.
4. Hit Save and close.

Once done, the invoice will be open again. If you don't want to delete or clear the payment linked to an invoice, the option to remove the stamp is currently unavailable.

I can see the importance of having this feature. Rest assured our engineers never stop working to develop QuickBooks and deliver the best experiences for all users. Hopefully, they can consider this in the coming updates.

To stay current with the latest QuickBooks news and feature enhancements, feel free to visit our blog.

As you continue working with QuickBooks or invoices, you can as well open and search for related topics from our help articles.

Know that I'm only a couple of clicks away if you need anything else. I'm always here and ready to help. Have a nice day!

Is this issue the same with all Quickbooks Online versions?

QB marked invoice paid, but there was NSF.

I want to send invoice again for him to transfer funds again.

But he can't because invoice shows paid

It's nice to have you here in the Community, 3408.

Recording a payment in QuickBooks will automatically mark the invoice as closed or fully paid. The amount in the statement is based on the status of the invoice or other sales transactions. If the invoice is tagged as fully paid, even if the actual payment was declined, the balance due would show zero. 

As a workaround, you'll need to delete the payment that was created and then recreate them so the customer reprocesses the payment and pay again online. 

1. Go to the Sales menu, then click the Customers tab.
2. Click on the customer to who you'll be re-sending the invoice.
3. Find the invoice and check the Status column to see if it shows Paid, Open, or Overdue. Click to open it.
4. Verify if there's a Payment status in the top-right corner. If there's a payment applied, you can click the link to open it and un-check the invoice to remove it.

Just in case, I'll be adding these articles for future reference:

• Record an invoice payment.
• Let your customers pay invoices online.
• Common questions about paying invoices online.

Stay posted if you have any other QuickBooks or payment concerns, I'll be always here to help you. Wishing you the best!

Is there any update on this? Would love to be able to get rid of it. Thanks.

Hello, bmc3732. 

I'd like to give an update regarding the option to remove the Paid stamp from an invoice. 

We're still unable to remove the Paid stamp an invoice. It will always show up when an invoice is marked as paid. If you want to remove the paid stamp temporarily, let's consider doing the workaround provided by Angelyn_T. 

I can see the benefits of having the option to remove the stamp. If you haven't done it yet, let's send feedback to our developers regarding the request to add it as a function. 

The development will take a look at your inputs and consider them for future improvements in QuickBooks Online. To send feedback, click on the Gear icon then select Feedback. 

If you want to personalize your invoices for your business, we have a guide to help you create an attractive template for your customers. Check out the steps here: Customize invoices, estimates, and sales receipts in QuickBooks Online. 

Do you have more questions about managing your invoices and the customized templates? Or would you some help recording sales and expense entries? Let me know and I'll lay down the guides. 

I still can’t remove the paid stamp. It is a brand new invoice. 

Hi there, Loribarney.

Welcome to the QuickBooks Community. Let me discuss how Paid stamp work in QuickBooks. Then, ensure you can delete the Paid status and send feedback.

The invoice will only show as Paid in the QuickBooks program once there's a payment link to it. With this, if you're referring to the new invoice that was automatically paid, it might be the Automatically apply credits option was turned on. This will allow the program to automatically link the open invoice to available credit and mark them as paid.

I recommend making sure that the said option above is turned off from Account and settings. Then, unlinking the payment to an invoice so you can remove the Paid stamp and the entry will be tagged as open. 

Here's how to turn it off:

1. Go to the Gear icon. Then, choose Account and Settings.
2. Select Advanced on the left of the screen.
3. Click the pencil icon in Automation.
4. Turn off the Automatically apply credits. 
5. Click Save and Done.

Then, please follow the steps below on how to unlink the payment: 

1. Go to the Bookkeeping menu and choose Transactions. Then, select Invoices.
2. Locate the entry that is tagged as paid and open it to expand the page.
3. Click the payments made in the upper right corner and choose the date link.
4. You'll be routed to the Receive Payment page. Then, click More at the bottom and select Delete.
5. Choose Yes to confirm.

However, if you mean you'd like to remove the PAID stamp from your invoices, that option is still unavailable. Thus, I recommend sending feedback about it so our product development team can review your suggestion. Any recommendations are sent to our engineer for consideration in future updates. You can follow the steps shared above on how to perform the process.

Lastly, you may refer to this article to see various details on how the Sales page provides you a great at-a-glance of all the status of sales transactions like open and paid invoices: View sales transactions.

If you have follow-up questions on this matter or any related concerns about an invoice, just click the Reply button below. I'm always here to help you further, Loribarney. Have a good day!

Where do I find the gear icon

Good day, @Loribarney.

Let me share a screenshot of how to locate the Gear icon so that you can access the Account and Settings. That way, you can accomplish your task in QuickBooks. 
 

Then, you can now follow the steps shared by my colleagues above. 

Also, our Help articles might have something that can help you with your QuickBooks concerns, too. Just make sure that the topic is set as "QuickBooks Online" to browse for related posts.

If you're referring to something different, additional details about your concern would be much appreciated. Have a great day!

How do I get to that screen

Hi Loribarney,

What ReymondO showed you is the standby screen or the Dashboard. It's what you see after signing in or when you exit from other sections. However, the Gear icon is always in the upper right-hand corner even if you're accessing other sections in QBO. Would you mind sharing a screenshot?

How do I do that

I need help with this today. How do I send you a screenshot. 

Thanks for getting back to us, @Loribarney.

I'm here to help you send a screenshot here in the Community.

To send or post a screenshot, you can click the Photos or Choose File option when typing your response message in this thread.

On the other hand, if you already found the Gear icon within QuickBooks Online (QBO), you can now follow the steps shared by my colleague ChristieAnn above to remove the paid stamp on an invoice.

To learn more about managing and creating invoices in QBO, consider checking out this article: Create invoices in QuickBooks Online.

I also recommend visiting our website for tips and other resources you can use in the future: Self-help articles.

If you have any follow-up questions about this or anything else QuickBooks, please let me know. I'm always here to help. Take care.

I do not know who posts these answers and I am relatively new here, but to post every time "leave feedback for quickbooks" is really not helping.

"Normal" users like I am are happy to help Quickbooks by means of giving feedback, but we also want Quicbooks to help us!!

Just do disable a "PAID" stamp is a basic function and should not be absent in the software. It can also be fixed very quickly. But over two years later, this is still not solved.

The only workaround it to switch to the Airy template that does not do such a silly stamp but puts the word "PAID" below the invoice total instead.

The gear won?t help because the poster suggests to switch invoices back to "unpaid". This is just so useless. Our invoices are paid we just do not want such a weird stamp on them.