My customers (all of them) are not able to use the view (download or print) buttons in the invoice link provided in the payment email from Quickbooks Desktop Pro Plus. The payment part works, they can view the pdf attached to the email, but the view/print/download buttons in the page they are directed to from the email link does not work.

When view invoice is selected a new screen opens that says "We couldn't load the invoice". The button then changes to "Invoice Unavailable". 

When download is selected text appears below the buttons that says "Invoice temporarily unavailable. We appreciate your patience"

When print is selected a new screen opens that reads "We couldn't load the invoice"

I just spent a frustrating hour with QB support trying to resolve this. In the end I was told to call Microsoft for Support. Has there been a resolution to this problem? At the very least, the link should be removed.

I would also feel the same, @ANSECUSER. Being disrupted by this unexpected issue is something that we don't want you to experience. Let's go ahead and troubleshoot this concern by using QuickBooks Tool Hub.

This tool is designed to help fix issues you're encountering while working with your QuickBooks Desktop (QBDT). Let's utilize this to help resolve this issue you're having. To download this, please follow the steps I'll provide below. 

1. Close your company file. 
2. Install the latest version of QuickBooks Tool Hub, then save it on your computer where you can easily find it. 
3. Open your Tool Hub and follow the on-screen process of successfully downloading this. Also, agree to the terms and conditions. 
4. Once finished, double-click the icon on the desktop or search for it on your Windows.

For reference, please check out this article: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

Furthermore, if the issue persists after performing this, it's best to contact our support team again so they can open an investigation and further examine the root cause of this concern. At the same time, they can assist you in processing and sending the invoice link to your customer. 

You can also check this article if you want to manage and keep track of your sales and expenses in QBDT: Customize customer, job, and sales reports in QuickBooks Desktop.

Please know that you can always reply to this post if you need further assistance with managing your invoice link. I'll be sure to help you anytime.

This is 3 years after this thread has been posted. I was just coerced by QB to upgrade to keep my merchant services active with my QB desktop pro.  $650.00 renewal fee. Today this issue (client is unable to view the invoice) is new to me. So it looks like they have not fixed a known issue, threatened to cut off my merchant services unless I paid the 650 renewal/ upgrade fee and sold me a product with known faults. How am I supposed to justify this, be efficient and take care of my clients? The message itself says temporary, that would imply maybe for a brief period of time. In the span of history 3 years sounds brief. It is Sunday afternoon and instead of relaxing I am dealing with QB problems yet again. Time for QB to start paying for our wasted time.

I hear your sentiments, Greg. It sounds like the invoice problem threw a wrench in your workflow. I'm here to help you work through this.

First, could you share the specific error message you or your client encountered? Any details will help me provide the best advice possible.

In the meantime, you can use the QuickBooks Tool Hub to resolve the issue. It's effective for fixing usual QuickBooks Desktop (QBDT) errors. For the best experience, we recommend you run it on Windows 10, 64-bit.

Here's how to get it set up:

1. Close QuickBooks.
2. Download the most recent version (1.6.0.5) of the QuickBooks Tool Hub.
3. Save the file in an easily accessible location, such as your Downloads folder or Windows desktop.
4. Open the file you downloaded (QuickBooksToolHub.exe).
5. Follow the on-screen instructions to install and agree to the terms and conditions.
6. Once installed, double-click the icon on your Windows desktop to open the tool hub.

For guidance on selecting the right tool to resolve your issue, refer to the Step 2 section of this article: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

If you continue to experience the problem, I recommend contacting our support team for further assistance.

You might also find these articles helpful for managing your invoices:

• Record an invoice payment
• Use and customize form templates

Please feel free to reach out with any updates or additional questions. Your time is valuable, and I want to ensure you can get back to your clients quickly. I look forward to hearing from you soon. Take care.

When viewing the invoice the upper right corner displays the options to view, print, save the invoice. These options are met with the message "Invoice unavailable". I have downloaded and run the QB Tool Hub and restarted everything 4 separate times to no avail. I also cannot print to PDF through the QuickBooks options to save it as a PDF. I was able to save it as a PDF through the windows print options. This is all new after shelling out $650 to update from desktop pro 2021 to the 2024 version with the QB message that they were discontinuing the merchant services connection with the 2021 version. Thank you for taking the time to address this. 

I understand how the issues with invoicing and printing will impact your business processes, Greg.

Let me share some details about the issue with invoices and printing in QuickBooks Desktop (QBDT).

I'd love to assist you with the invoice issue, but for security reasons, we're unable to check your account here in the Community space. But, if you've already used the QuickBooks Tool Hub but the problem persists, I recommend reaching out to our support team to further investigate and find potential solutions. They have the necessary tools to check your account and initiate a screen-sharing session to review the issue and get a reliable resolution.

Here's how:

1. Click the Help menu.
2. Select QuickBooks Desktop Help/Contact Us.
3. Enter a brief description of your concern, and select Continue.
4. Sign in to your Intuit Account, and select continue.
5. Select chat with us or Have us call you.

For reference, you can check this article: Contact QuickBooks Desktop support.

On the other hand, you can try resetting the temp fold permission to help resolve the print-to-PDF issue after restarting your computer. To do so, follow the steps below:

1. Press the Windows key + R to open the RUN command.
2. Type %TEMP% and press Enter.
3. Right-click an empty area of the temp folder, and select Properties.
4. Select Security.
5. Make sure all user names and groups in Security have Full Control.
6. Once the permissions have been set to Full Control, save it as a PDF again in QuickBooks.

After doing this, check if you can now print to PDF. If the problem persists, test if you can print to your XPS (only for Save as PDF and Email issues) since QuickBooks uses parts of the XPS Document Writer (Microsoft Windows product) to save as a PDF. Here's how:

1. Open Notepad.
2. Type Test. Select File and then Print.
3. Select the XPS Document Writer, and then Print. Note: If you don't see XPS Document Writer, you'll need to allow your computer to print to your XPS printer.
4. Type a filename and save it to your desktop.
5. Go to your desktop and view the XPS document you printed from Notepad.

However, if the issue persists, I recommend working with an IT expert going through steps 3 and 4 in this article to resolve this: Fix PDF and Print problems with QuickBooks Desktop. Also, to help you check and update the printer drivers.

For future reference, check this article to easily keep track of your sales and expenses using predefined customer, job, and sales reports: Customize customer, job, and sales reports.

Let me know if you have any further questions or need assistance with printing issues or invoices, Greg. I'll assist you in any way possible.

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