I get an error message that invoice is temporarily unavailable.

This happened on Monday all day and I get the same message today when sending an invoice. The client see this message and is unable to pay. Why is the system unavailable and client unable to view and pay the invoice? 

Hello, dbpatel1180. 

Thank you for reaching out to the community and letting us know about the unexpected behavior you've encountered in QuickBooks. 

We haven't received any other reports of an issue, so it's likely that your browser may be causing the error. To verify this, we'll clear the browser's cache and cookies. Your browser stores these files to speed up websites, however can cause issues if not cleared regularly. Clearing them is super easy and takes just a few moments. Choose the browser you use to access QuickBooks Online below to find the steps:

• Firefox
• Google Chrome
• Safari for Mac
• Safari for iPad and iPhone
• Microsoft Edge 

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue. 

Just click the Reply button below if you have any other questions. I'll be here to help. Have a great day and stay safe!

I am experiencing the same issue where customer is telling me that they are seeing their invoice which has been paid is “unavailable” as shown in screenshot. They have previously for many invoices been able to download it. We have tried clearing the cache but still having issues with the invoice being unavailable. Can you please advise because it is creating a lot of extra work for me to resend invoice PDFs as receipts.
Is there a way to resolve this if we have already tried clearing the cache? Thank you. 

I appreciate you for sharing the troubleshooting steps and workaround to isolate this issue, @mdjd.

I'm here to ensure you'll get the right support to get this issue sorted out. Let me direct you to our Support team that can securely look into your account. There, they can investigate why your clients are unable to view their past invoices and share additional steps to resolve this.

To reach out to them, you can follow these steps in your QuickBooks Online Self-Employed (QBSE) account.

1. Go to the Assistant menu.
2. Type in Talk to a human.
3. Then select either Message an agent (if you preferred chat), Call an agent, or Get a callback option.

You can also utilize this article for more details and ensure to check their Support hours to know when agents are available: Contact QuickBooks Self-Employed Support.

Let me also add these links that you can read for future guidance. These consist of steps on how to efficiently account for your returns and filing your taxes:

• Manually track sales tax in QuickBooks Self-Employed
• QuickBooks Self-Employed annual tax guide

You can always leave a reply to this thread if you have follow-up questions about invoices or anything related to QBSE. I'll be here to back you up. Stay safe!

I have the same issue and have had it since 8/11

Hello there, Tammy111.

I can see that you've posted twice with the same concern about viewing an invoice on this thread: https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/re-why-is-customer-is-not-g.... 

As I've checked our records, I found out that we received a report from other users about Invoice unavailable when trying to view PDF copy sent with E-invoice when access on iOS Mobile Device. Right now, our Product Engineers are working to fix it as quickly as possible. While they do, I recommend reaching out to our Customer Care Team, so you'll be added to the list of affected users and receive email updates. 

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

I appreciate your patience while we work for a fix. If you have additional assistance while managing your QuickBooks account, let me know. I'll be around to provide further assistance. Have a nice day.

Thank you for this update! I am contacting Customer Service via the chat function once I've logged in and will try to get on this email list to be updated about this issue-- it is taking a long time to reach them (am still in the virtual line still after 20 mins so far).

I have had customers report this issue (as recently as last week-- see attached screenshot) of not being able to download or view the PDF of their invoice even if paid--  and that's a really important function that we use in Quickbooks so that they can have the receipt, so I am glad to hear it's being actively worked on. Will updates to the fix be posted on this thread as well?

Is the bug only affecting access via iOS mobile? Or is it also affecting ability for desktop browsers as well to access the invoice? This would helpful to know because my customers have tried clearing the cache. Are there specific browsers or desktop specifically that I can direct customers to use to access their invoice PDF in the meantime while the iOS mobile bug is being fixed?

Thank you for your help and updates on this.

Hi, I am also having this issue, and have been for the last number of weeks. Clients are getting in touch to say that the normal 'View Invoice' button is replaced with 'Invoice Unavailable'. 

How can I fix this?

Hi there, @emily31.

At this time, our product engineers are looking for a permanent fix on the ongoing issue about Invoice Unavailable. Rest assured, this issue will be resolved as soon as possible.

While waiting for the issue to get resolved, you can let your clients view the PDF Copy of the Invoice on Android Mobile Device or through E-Invoices opened on a computer as an alternative.

If you haven't yet, I suggest reaching out to our QuickBooks Support Team. This way, you'll get an update about the resolution status and add your company to the list of affected users. You can also provide this investigation number for easy tracking: INV-61621.

To reach them, you can follow the detailed steps shared by my colleague JasroV above.

Additionally, you can check our QuickBooks Self-Employed Overview article to learn more about how QuickBooks tracks everything throughout the year.

Thank you for your patience while we work for a fix. Please know that you can always get back to this post if you have any other questions with QuickBooks Self-Employed. I'll be more than happy to assist you again.

My clients are dealing with this same issue (quickbooks can't load invoice).  

(Temporarily unavailable

Thanks for joining the thread and  letting us know that you are experiencing this behavior, @DB1611,

I'd like to join this conversation and share some updates about this invoicing concern.

There is an ongoing issue for QBO users being unable to view their invoices online. Our engineers are looking into this now, and they are rolling live updates of the status of the investigation through email.

To add your account to the notification list, we need to have you contact our Support Team. This forum doesn't handle any account-related processes for the security of your account. If you can't reach us during this time, you can request a callback so you won't have to wait on the line. See our support hours here.

Here's how to contact us if you're using QuickBooks Online: 

1. Sign in to your QBO account.
2. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
3. Tap the Search tab, then select the Contact Us button and enter your concern in the description box.
4. Once done, select Call us or Get a callback option.

We ask for your patience while this is still being worked on. If you have other questions or concerns, please let me know in the comment below. I'll be more than happy to help.

This happened to a client of mine today...she used to be a QB Pro Advisor a few years ago.  She wasn't using an iOS Mobile Device, any type of apply product.  Desktop computer running Windows 10.  Clearing the cache isn't the issue either because she routinely does that.  Just wanted to provide that additional info. as you're reviewing this.  I'm running QBO and emailing invoices through QBO.  

I use QuickBooks Desktop Premier 2020 edition and have been having this same issue for at least a year (possibly two) now. I have spoken with QB support about this in the past with no resolution.

None of our customers are able to view their invoices via the "View and pay invoice" link, not from Chrome, Microsoft edge, or android devices. I'm not sure about iOS devices, but I don't think it works there either since I have had complaints from countless clients. And yes, I have personally tried clearing history, cookies, and cache. Interestingly enough, I am able to see invoices sent to me from a friend who has QBO.

Today I tried to have QB support team call me. They called me but then there was just silence on the other end of the call. Attempting to chat with them yet again...

Hello, @accounts-cybernet.

While waiting to be connected with the chat support, may I ask if there's a specific error on the customer's end? Have you also tried sending one of the invoices to your email? 

Any additional information is appreciated. Looking forward to your response.

There are two errors that show up after the view and pay invoice link is clicked and the customer is on the pay invoice page. 

The first error message is when trying to view the invoice, "We couldn't load the invoice".

Then when trying to download the invoice. "Invoice temporarily unavailable".

I have recreated this issue as well by sending myself invoices and attempting to view and download.

I have tried various web browsers, other smart devices, clearing history and cache, etc. This has been a constant issue since we started using merchant services a couple of years ago, so I'm pretty sure it's not just a temporary issue.

Thanks for the prompt response, @accounts-cybernet. Let me make it up to you by making sure you get the best help available so this view and pay invoice issue gets sorted out right away.

I appreciate the amount of effort you've put into troubleshooting this concern. Nonetheless, I recommend reaching out to our Technical Support Team to address this issue right away. They'll be able to do further investigation into this behavior and can open an investigation ticket if necessary.

Here's how you can get in touch with an agent:

1. In QuickBooks, click Help.
2. Choose QuickBooks Desktop Help.
3. In the Have a question? window, click Contact Us.
4. Enter your concern, then click Continue.
5. Choose either Chat with us (Chat to a support agent) or Have us call you (Arrange a callback from a phone agent).
   

Also, I want to ensure your issue gets prioritized. Hence, I'll be providing this resource for the support hours. Depending on your subscription type, it contains the time when support is available: Contact QuickBooks Desktop Support.

I'm also adding some articles below to view various ways in which you can track customer transactions in QBDT. Then, how Accounts Payable is used to track the money you owe your vendors and how it works.

• Accounts Receivable workflows in QuickBooks Desktop
• Accounts Payable workflows in QuickBooks Desktop

In case you have any other concerns or questions about managing your invoices, you can always tag me in your reply. I'll be around and ready to help you. Stay safe!

Thanks! I was able to spend a lot of time today with the QB support team over chat, and even did a screen sharing session. It looks like this issue is being passed on to the engineering team for further review at this point.

I was wondering if your issue was ever resolved? we have been experiencing the same issue and there seems to be no resolution. 

I am experiencing the exact same issue as outlined by many others above -- specifically running into this when trying to add a new team member -- and I have tried talking to your support team several times to no avail. Has your engineer team been able to figure this out yet?

Hi aj1988,

Thank you for joining the conversation. I found out that this issue is already resolved. Let's do the basic troubleshooting steps, and let us know if you can view your invoice.

We can start by signing in to your QBO company using a private window. This step will disable the extensions and stops the cache from saving your search history.

• Google Chrome: Ctrl + Shift + N.
• Safari: Command + Shift + N.
• MS Edge and Firefox: Ctrl + Shift + P.

If private browsing lets you see your invoice, you can clear your browser's cache. If not, please use a different browser to see if this only happens to the one you are using.

If none of the steps work, please contact our QBSE Support again to check this further using more tools, and so they can revisit the ticket.

If you have any other concerns, please don't hesitate to go back to this thread.

I am working with QB Enterprise 2021 desktop version.

This is still an issue.  I am experiencing this same problem today (11/30/22).  After sending out invoices 2 days ago i received a message from one of the customers who is trying to pay his invoice, but is getting the same error message on his end.  What is weird is that i just sent out a "Payment Link" to another customer and it works perfectly fine so I cannot see how this is a "browser issue".  I just need a consisently reliable way for my customers to pay their bills online (so that we can pay ours :-)).  When I click the "contact us" link it just takes me to another article, which is how i eventally ended up here.  For anyone that has had a fix with this that can share what they did to resolve I would appreciate it.

This same issue has been happening to my customers as well.

It still occurs when I open the invoice with an incognito window.

Has this issue been resolved?

I am still having the same issue.  I tried contacting assistance and got no where.  someone from Intuit please resolve this issue!!!!

Thanks for bringing this up, @LCJ1. 

I'd be glad to help resolve your invoice concern, however, I need more details to address it accurately. Can you tell me the specific issue you're experiencing with your invoices? Did you receive any error messages? What activity are you processing when getting the error? Any additional information would help me provide you with the right information you need.

I'll be here in the Community space. Don't hesitate to get back to me by clicking the REPLY button below. I'm determined to help you get through this. Take care, and have a good one!