Absolutely useless. Turn off the AI on this one and think. This forum is flooded with people getting official emails from intuit and clearly someone needs to know in order to investigate and fix. Stop giving us generic advice related to individuals who are receiving suspicious emails. Clearly something is wrong internally at intuit

I'm up to around 100...Reddit community posts on this as well.

The same thing has happened to my client so I did reach out to Intuit support this morning at 7:00 am EST and the support person said there was nothing that could be done until Merchant Service department opens on Monday morning at 7:00 am pacific time - meanwhile the client is very concerned that their account has been hacked.  I have had them change their password and review their activity to see if anyone has accessed their account over the past 24 hours.  It is very disconcerting that such a large company does not have personnel available 24/7 for such emergencies for all their customers.

I did exactly what you are describing I called Intuit support this morning at 7:00 Am and talked with a human and I was told that since it is with my clients Merchants service account we would have to contact Merchant services but they are not open until  MONDAY at 7:00 AM PST whereas my client and I are on EST so we have to wait until 10:00 am EST to be able to final talk with a person about this.  I had my client change his password and review all his activity but he does not see anything out of the ordinary nor did he recently update anything in his accounts.  Based on the security and privacy section in the intuit account we are to send all emails to security (at) intuit.com I have sent an email with the concerns and the clients screen shot of the hundreds of emails they have received - it is beyond fathomable that there is not a 24/7 support for such emergencies.  My client has QBO Advanced and we do not receive any other support than what everyone has listed here.

Yes Russel same thing happened to my client starting at 4:00 am this morning they had over 100 emails they were freaking out I too tried to call support - see my response below that I sent to the Intuit response - unbelievable  that they do not have 24/7 support for Merchant services accounts - if you find out anything more please keep us up to date. I hope intuit has a large squad of people working tomorrow because they will be receiving a lot of calls

I understand how this concern has affected your business tasks, @TheBookkeeperRepairman. No worries, we've got your back! We're here to help you review any emails you receive so you can feel safe and secure.

We totally get it - receiving emails from suspicious senders can be concerning. Here are a few indicators to check if you're unsure whether Intuit sent an email:

• We'll never request your personal information via email.
• Our emails will be sent from an email address that ends with @intuit.com, which also includes @e.intuit.com.
• For your safety and security, we assure you that any hyperlink we send you in an email will always lead to a web page with an intuit.com address.

The above-mentioned means you can trust and click on the link without worrying about suspicious or fraudulent activity. We take your privacy seriously and want to ensure you always have peace of mind when interacting with us.

Please visit the website for more detailed information: Identify suspicious activity, phishing scams, and potential fraud.

Additionally, you may visit these articles to help you identify official Intuit correspondence and websites, ensuring the security of your data.

• Online Security Center
• Phishing, Pharming, Vishing, and Smishing
• Official email communication from Intuit Payments

Feel free to ask me anything about account security-related concerns in QuickBooks Online. I'm always here to help you and will check your post around the clock. Have a fantastic day ahead!

None of that is helpful. Stupid generic responses that don’t actually address the issues users are describing. 

Intuit-

Please stop sending me badges.

Instead, we are all asking for specifics about what caused this issue, the scope of the issue, and how you (not us) are going to fix it.

Don't refer us to additional links. Many of these links are broken or not working or are endless circular loops--and, it is a waste of our time. It makes Intuit look sloppy.

It's time to step up and delight us with your customer support.

CFPB complaint?

@VoltF   

• Our emails will be sent from an email address that ends with @intuit.com, which also includes @e.intuit.com.

 SO DO THE FAKE EMAILS!!!  You should SERIOUSLY learn what you can about Phishing.  It is a REAL thing!!!  The scammers take a legitimate email address or phone number and use it themselves. 

LOOK IT UP!!! And stop telling people here in the community different.  (Or are you one of the scammers?) 

Was able to talk to someone today at QB Payments - the support person confirmed that there is a glitch that occurred within their systems and that these emails are or were being sent by Intuit.com I had them check my clients accounts and no updates were made to their accounts.  The support person explained how to shut off the notifications until the issue is fixed in the intuit system.  So they are aware of the issue and are working on it.  Just wanted to let everyone the update.  Hopefully that helps a little bit.

These  emails started again on 4/25/2024 @2:38pm ETD 

I recognize that receiving multiple emails in QuickBooks Online (QBO) Payments can be concerning, Hillbilly. 

To ensure the safety and security of your account, please contact our support team. They can review your account and help you with any emails you are receiving.

Here's how:

1. Go to the Help (?) icon.
2. Click the Search tab, then Contact us.
3. Choose a topic to connect with the right expert.
4. Select how would you like to connect with us. 

 If you receive any suspicious emails, you can also forward them directly to our Security team who are equipped to handle phishing emails and other security-related issues.

Moreover, we have a guide that can help you identify fake emails and safeguard your account.

• How to Recognize And Report Suspicious Emails
• How We Keep Your Data Safe

Let us know if you have any further questions or concerns about security issues in QBO. We'll be here to help and make sure your concerns are fully addressed.

I have personally spoken with 3 different people on the QBO Accountants help-line.  None had knowledge of this happening and basically to ignore.

Our office is also getting these emails - I've personally received 7 already.  We work in an accountant's portal so we don't know whose profile was updated.  A client, a coworker, who?  My coworker called Intuit support yesterday and spent 3 hours on the phone trying to get an answer. The CSR wouldn't give her an email to forward the emails she received, so she wanted to sent a screen shot, nope that wouldn't work.  They forwarded her a large document- something like 50 pages for her to read, fill out, sign before they would help her.  CSR was perfectly behaved but useless.  I used the link in the email this morning, it took me to my profile with Intuit, where nothing was changed.  So how about someone at Intuit figure this out, stop sending the vague emails and wasting our time.  We realize you have the market share and a lock on our industry with your software but that doesn't mean you should not provide decent customer service and ignore us. And AI responses are useless. 

I wish I could make it better for you, @rgager. Also, I appreciate your effort in reaching our customer service representative. I'll direct you to the best help with checking why your account keeps receiving an email about account information changes.

To review the email link you click where there are no changes and the activity of your account, I recommend routing back to our Customer Care Team. Ensure to provide the case number of the previous call so you won't have to repeat the details of your issue.

I've also added these articles to guide you on how to recognize suspicious emails and know legit email addresses from Intuit:

• Receive important email messages from Intuit.
• Recognize and report suspicious emails (Phishing).

Please know that the Community door is always open if you have further questions about receiving an email from Intuit concerning updates or changes to your account. Just leave a reply below, and we'll be there. Keep safe always.