I'm reviewing my transactions and I have an ACH deposit with no link to a customer and it doesn't match any of my invoices. How do I find the invoice?

Thanks for reaching out in the QuickBooks Community page, @philip-allearthg.  

You can sign in to your merchant services account and check the Activity & Reports section if you can identify the customer.

If the customer entered their name at the time of processing the transaction, you will be able to look at the transaction and see the names.

Here's how:  

1. Sign in to Merchant Service Center.
2. In the top navigation bar, click the Activity & Reports drop-down list.
3. Select Transactions.  

Now you'll be able to look through your batches and see which payments are combined.   

If the merchant entered their name at the time of the transaction, there is no way to retrieve that information. So moving forward you'll want to make sure you enter the customer name when processing the transaction.

If you're still unable to determine which customer is the payment link to, I'd recommend reaching out to them. This way, we can categorize the downloaded banking transaction and put it in the correct accounts.   

If you have any other questions, feel free to post here anytime. Thank you and have a nice day.

This was not a batch deposit to a bank account it was an ACH deposit. It is my understanding that clients can only make ACH deposits when they receive an invoice from me and respond to the invoice. If that is true I'm thinking this should be associated with an invoice. How do I figure out which invoice and customer this ACH deposit is associated with?

Thanks for getting back to us, philip-allearthg.

To figure out which customer and invoice the ACH deposits are linked with, you'll have to log in to your merchant account to check the record. You can follow the steps provided by my colleague above. You may also contact our merchant support to assist you right away in reviewing the transactions. 

Also, I'm including some resources about managing payments in QBO:

• Find out when QuickBooks Payments deposits customer payments.
• Common questions about payments deposits in QuickBooks Online.
• How to link a bank deposit to an invoice.

I'm only a few clicks away if you need further guidance. Take care and have a great day!