MY ONLINE BILL PAY OPTION HAS DISAPPEARED FROM PAY BILLS PAGE WITH QB ONLINE

Thanks for reaching out to the Community about your concern, usercward.

This isn’t what I want for you to experience when using the online bill pay. I can help point you in the right direction to get the feature working back again.

The integration process requires accessing your company. Since the safety of the account is our priority, I recommend contacting Melio’s customer service. They can connect the app to QBO in a secure space. You can use the Start a chat option for real-time assistance.

Here’s how:

1. In the bill payment screen, tap the Help to display the Frequently asked questions window.
2. From there, click the green bubble icon (Start a chat).

Let me share these guides for future references. You’ll find resources that will help you easily manage the pay bills tasks.

• Pay bills in Online Bill Pay
• Understanding payment schedules in Online Bill Pay

Feel free to post a comment below if you have any other concerns. I’ll be right here ready to assist further. Have a good one.

Hello there, usercward.

I’m here to check if you’re able to get in touch with Melio’s support? I want to make sure you can use the Online Bill Pay feature to pay your bills.

If you still need further assistance with QBO, don’t hesitate to click the Reply button and leave a comment. I’ll be glad to lend a helping hand.

MY ONLINE BILL PAY OPTION HAS DISAPPEARED FROM PAY BILLS PAGE WITH QB ONLINE and I don't have the option to chat with a tech any longer only a bot that doesn't help. 

I know this has impacted your workflow, and I want to make sure this is looked into, @ymiller,

Have you tried using another browser or a private window? Unexpected issues in QuickBooks are sometimes affected by the amount of data stored in the cache. This is because the regular browser will constantly overwrite itself and will remove history unless done manually.

The incognito mode will not save any history, so it's a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:

• Google Chrome: press Ctrl + Shift + N  
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Clearing the cache can also help resolve browser issues in QBO.

If you already tried this, and still getting the same problem, I recommend getting in touch with our Support Team. If you subscribed Bill Pay from a third-party website, you can contact them first and check with them if there's any ongoing issues with the processing.

Otherwise, if you are using online bill pay for QuickBooks, I'll give you the contact options to get a live agent. They can help report this to our engineers who can help with program bugs and other technical concerns.

Follow these steps to contact our support:

1. Go to the Help menu in QuickBooks, then choose the Search tab.
2. At the bottom click on Contact us.
   
3. Enter the keyword Account Management and Billing in the What can we help you with? box.
   
4. On the next screen, scroll down to How would you like to connect with us section.
5. Choose Chat with us to initiate a discussion with a live agent.
   
6. Enter you account contact information then press Get a chat.
   
7. When using this option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you shortly after. See this:

Kindly post here again for an update on what happens after trying out the steps. I'll be right here to help you. Have a good one!

Did you ever solve this issue 

@Richardrighton 

You can open a separate Melio account for free to integrate with QBO.

https://melio.grsm.io/quickbooks

Welcome to the QuickBooks Community, Richardrighton. Let's perform some steps to ensure you're able to use the Online Bill Pay option in QuickBooks.

For now, there's no ongoing issue about being unable to see the Bill Pay option. If you encounter the missing Bill Pay option, it could be the cache full of history, and temp files caused unexpected behaviors.  

I recommend logging in to your QuickBooks account using a private browser. This is to rule out the possibility of a webpage issue, and private browsing doesn't store local files or cache.

Use these keyboard shortcuts based on the browser you're using:

• For Firefox or Microsoft Edge, press Ctrl + Shift + P.
• For Chrome, press Ctrl + Shift + N.
• For Safari, hold down Command + Shift + N.

If it works, I suggest clearing the cache of your regular browser. This clears the history or log of sites so you can start with a clean slate. If the steps above didn't work, use another supported browser as an alternative.

If the problem continues to occur, I suggest contacting the QuickBooks Support Team. They have the tools to pull up your account in a secure environment which we're unable to do it here in the Community. That way, they'll be able to investigate the cause of the problem. 

Please know that if you subscribed to Bill Pay from a third-party website, you'll have to contact their support team as mentioned above. They can check if there are any recent issues on their end.

Lastly, you may refer to this article to see different details about paying a bill and what you need to know about holidays and limits in utilizing Online Bill Pay: Understanding payment schedules in Online Bill Pay.

It'll be always my pleasure to help if you have any other questions besides this bill pay option concern. Please let me know by clicking the Reply button and leaving a comment below. Have a good one!

Does it actually integrate in to Quickbooks 

I have lost the go on line to pay bills 

I have to go to a seperate melio website to pay bills no int her actual Quickbooks program 

I had melio working for two weeks when I started my new online account 

but now it has disappeared from an option in Quickbooks to pay online 

I have a melio account seperate that has Al lay bills etc  but I liked it integrated in to Quickbooks 

I have the same issue.  I spent the whole talking to various QB support folks and they are so clueless.  They keep telling me to call Bill.com when we don't even use them.  It shows how proficient these idiots at QB are.  I wish they would hire some talented folks who are willing to listen to the customer and try to solve them instead of transferring the call to various teams.  The biggest joke is they system displays a number to call which cuts you off right after announcing that you need to chat with the idiots at the tech support. the tech support after few hours will tell you to call the same number which you just dialed.  You are in an infinite loop forever.  If any of you have solved this issue please let me know that would be a great help.  Yes, I agree that it is a big mistake using QB online or desktop.  Beyond that any suggestions welcome.  Thanks.

Nightmare happens after all these steps and long hours of chatting with a bunch of clueless tech support.