cancel
Showing results for 
Search instead for 
Did you mean: 
ortizelectric
Level 1

Quickbooks has stoped respomding

Hello

I am still using Quickbooks Pro 2016, as it serves its purpose for me but now have an issue!

 

I recently updated Windows 8 to Windows 10 and have found that I am unable to open Quickbooks after the update. Program just freezes and stops responding. The only way to even close it is by using Task Manager to end task.

I've tried using the Tool Hub as well as many suggestions from online and have had no luck.

 

Finally decided to install program on a different computer with Windows 8 still on it and was successful with  everything until restoring existing company backup file. As soon as the restore was completed the program just froze up and stopped responding.  Again, the only way to close it was by opening the Task Manager  and end task for Quickbooks.

Im at a loss here! Really need these company files restored!

 

Any help would be much appreciated!

 

Thank you!

 

 

12 Comments 12
brian33allen
Level 1

Quickbooks has stoped respomding

ortizelectric
Level 1

Quickbooks has stoped respomding

Hello

 

It's not Quickbooks Outlook that is not responding. It's the main program

Fiat Lux - ASIA
Level 15

Quickbooks has stoped respomding

@ortizelectric 

Use the trial version of a newer edition (i.e 2017 or newer) to isolate the issue. If you don't mind to use the trial version, you can use it for good if required.

brian33allen
Level 1

Quickbooks has stoped respomding

Okay, then try this- Quickbooks Closes Unexpectedly

JoesemM
Moderator

Quickbooks has stoped respomding

Hi there, @ortizelectric. I'm here to provide you with information on why your QuickBooks Desktop Pro 2016 may have stopped responding or frozen, as well as steps to restore your file.

 

It looks like you're experiencing file size issues with QuickBooks Desktop Pro 2016, I recommend using the Condensed Data Utility tool. This tool will help reduce the overall size of your file while preserving all your data and details. By condensing the data, you can also minimize the risk of data damage.

 

Data File Optimization is accessed just like the traditional condensed file feature. Before doing the process, please note that this option is not reversible.

 

Here's how:

 

  1. Go to File select Utilities and then select Condense Data.
  2. Select the first option as shown below. Note that the system will advise you of the approximate reduction in your file.
     

    Capture.PNG

  3. Select Next and the notice Working on your file now will appear. When complete, a window opens advising you of the total reduction in your file size as well as the location of the backup before the file optimization.
    Capture.PNG

 

For detailed information about the process, open this article: Use the Condense Data utility. It also contains information about the data that will not be removed and the reports that you can pull up.

 

If the issue continues to persist, the problem may lie with the file itself. This could be because you are using QBDT PRO 2016, which has already been discontinued. Discontinued versions won't receive the latest critical security patches and updates. In case, you want to upgrade your QBDT to a newer version, you may open these links:

 

 

Alternatively, I'd also suggest contacting our Customer Support Team. They can provide and offer you the best options so you can access your company files. Here's how:

 

  1. Go to Help, then select QuickBooks Desktop Help.
  2. Select the Contact Us button.
  3. Enter a brief description of your concern in the What can we help you with? field and click Continue.
  4. Choose a way to connect (Chat or Callback).

 

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support.

 

I'll also add this link that will help you restore your company file in QuickBooks Desktop: Restore your file.

 

Please keep in touch if there's anything else I can do to help you succeed with QuickBooks. I've got your back. Have a great day and keep safe.

ortizelectric
Level 1

Quickbooks has stoped respomding

 
ortizelectric
Level 1

Quickbooks has stoped respomding

Hello

 

Thank you for the suggestion but after opening the utilities and selecting “Condense Data” the first option is not available and it doesn’t give an option to condense a separate file “Backup file-BBA File” only the files in the Company file, which are none being that it’s a new install with me having to create a new company. I do know it’s the file because I had an earlier back up file that did work but it’s way too old for me to pick up where I left off

 

Thanks

ortizelectric
Level 1

Quickbooks has stoped respomding

Hello

tried this and have the same issue. I did use an older backup file and it worked fine so I know know it’s the Backup file (BBA file)

 

Tried using Quickbooks tool hub-file repair but it only will locate QBW OR QBA files not the QBB Ffile

 

Thank you

LollyNino_C
QuickBooks Team

Quickbooks has stoped respomding

I appreciate your efforts, @ortizelectric, in following the steps provided by my colleague above and providing additional details about your concern.

 

The file itself could be the cause of the issue, potentially due to your use of the discontinued QBDT PRO 2016 version. Discontinued versions do not receive the latest critical security patches and updates.

 

If you'll want to upgrade your QBDT to the newer versions. To learn more about this, refer to this link: QuickBooks Desktop service discontinuation policy and upgrade information.

 

In your case, since it is an outdated version of the product, I recommend reaching out to our support. They can offer you the best options to access your company files.

 

Here's how: 

 

  1. Go to the Help menu. 
  2. Select QuickBooks Desktop Help
  3. Click the Contact Us link. 
  4. Enter your concern in the box and select Continue
  5. Scroll down and choose how you want to reach us. 

 

You can also find our contact details here if you can't access the Help menu.

 

Additionally, check this article to learn about File Doctor to fix company file issues in QuickBooks Desktop: Fix company file and network issues with QuickBooks File Doctor.

 

To learn more about our service discontinuation policy, kindly refer to this article: QuickBooks Desktop discontinuation support. It includes frequently asked questions about this policy.

 

For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.

Fiat Lux - ASIA
Level 15

Quickbooks has stoped respomding

@ortizelectric 

Chat Support and ask them to check (and fix) your file. Otherwise, contact me in private and we can help to check your file.

ortizelectric
Level 1

Quickbooks has stoped respomding

Hello

 

Not sure how to contact you in private?

 

Thanks

Fiat Lux - ASIA
Level 15

Quickbooks has stoped respomding

@ortizelectric 

Click on my profile name and you will find our website address to send an email to.

Sign in for expert help
Ask questions, post replies & join our community of QuickBooks users.

Need to get in touch?

Contact us