Something's not quite right You need to activate this item before updating the quantity. What does this mean when entering a Inventory BILL/Invoice ?

The item may have been inactivated, @diane. I'll guide you in changing the quantity so you can continue creating a bill or invoice.

To clarify, did the error appear when making an invoice or bill? Have you inactivated the item and tried to adjust the quantity? Any additional information can help us figure out the situation.

Inactive items won't appear on any sales forms or reports. The item must be active to adjust the quantity. If you need to reactivate it, refer to this article: Add product and service items to QuickBooks Online.

If everything's good, I've got other instructions to fix this. The cache on your browser affects the program's display. To isolate this, use a private browser to access your QuickBooks account. It doesn't retain local files so this helps rule out the possibility of a webpage issue.

Here are the keyboard shortcuts:

• For Firefox, press Ctrl + Shift + P
• For Chrome, press Ctrl + Shift + N
• For Safari, hold down Command + Shift + N

From there, check the scroll bar and make the necessary display adjustments. If this works, clear the browser's cache to start with a clean slate. You can also use other supported browsers as alternatives.

Feel free to check out these resources below to learn more about inventory quantity and reports in QuickBooks: 

• Adjust inventory quantity on hand in QuickBooks Online
• Use reports to see your sales and inventory status

It's my pleasure to help you if you have other inventory concerns. Just leave it in the comments section below or create a new thread. Keep safe. 

Hi, 

All my items are active and they tried to help me saying I can use an incognito window which I did and the error is the same. Could you please help me? I am trying to save a Purchase Order and It doesn't allow me to do it because of this error.

Thanks

Thanks for joining this thread, @CC0202. Let me direct you to the best available support to fix this issue immediately.

I appreciate you for using an incognito window to sort this out. Aside from that, you can also utilize other supported browsers if you haven't already.

However, if the issue persists, I recommend reaching out to our Technical Support Team to review this issue. They have the tools to securely look into your account and can do further investigation into this behavior. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.

Here's how:

1. Log in to your QuickBooks Online account.
2. Click the ? Help button at the top-right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose a way to connect with us.
   

Please check out our support hours to ensure we can address your concerns promptly.

You can now generate your purchase orders in QBO if everything's good. Then, once the vendor accepts the order and sends the products, you can continue to record it as a bill or expense in QuickBooks. See this article for the detailed process: Add purchase orders to expenses, bills, or checks in QuickBooks Online.

You can always get back to this thread if you have any other concerns or questions about your QuickBooks account. I’ll be around to back you up.

I have been having this same issue for 3 months and no one seems to be able to fix it.  I am about to swap accounting software over it.  i can't track inventory or put in bills.  Quickbooks gives you this error message but you can't click on it to tell you which product is causing the issue.  Hell, they should list the products causing the issue with the error message.  Real pain in my back side.

I understand how this situation has taken much of your time, @SFS2. I'm here to ensure this gets resolved right away.

The reason you're unable to track your inventory may be because of an inactive item. Please note that this item won't appear on your sales forms or reports. To reactivate it, please refer to this article: Add product and service items to QuickBooks Online.

If everything seems fine with the item, a cache-related issue is likely causing the problem. If this is the case, you can perform some troubleshooting steps. First, use a private browser to access your QuickBooks account. This type of browser doesn't retain local files, which helps rule out the possibility of a webpage issue.

Here are the shortcut keys:

• For Mozilla Firefox browser: Ctrl + Shift + P
• For Google Chrome browser: Ctrl + Shift + N
• For Safari browser: Command + Shift + N

Once you're in the private browser, you can check the scroll bar and make any necessary display adjustments. If this works, you can clear the browser's cache to remove the webpage data that's causing the issue. Alternatively, you can use other supported browsers.

If the problem persists, I recommend contacting our support team. They can investigate this further and come up with a solution.

Just in case you want to generate a report that displays your top-selling products, inventory levels, and cost of goods, you can use this article as a guide: Use reports to see your sales and inventory status.

Please return to this thread if you need further assistance with your inventory. I'm always ready to back you up.

Delete the po, and make it again, that helps me in clearing this issue.

I am having the EXACT same issue. I can't modify any invoice in quickbooks online. I've now spent about 4 hours with support - several different people. No one seems to know what the issue is. HELP?

We appreciate the time you've invested in working with our support team to resolve the error message you experienced when entering an item into invoices, @1984s. It's important to get it right and I'm here to help you get back on track.

Let's check whether the specific item you're trying to use is currently inactive, as this may be the reason for the error message you're encountering:

1. Go to the Settings icon, then select Products & Services.
   
   
   
   
2. Click on the Filter icon and select Inactive in the Status dropdown.
3. Click Apply.
   
   
   
   
4. If the item you wish to add to invoices or bills is inactive, click the Make Active option to enable it.

If there's an exact inactive item with the same name you're trying to add to invoices or bills, please change the name so you can use it successfully:

1. Click on the Filter icon.
2. In the Status dropdown, select Inactive, then click Apply.
3. Select the inactive item with the same name as the one you're trying to add to the invoices, then click Make Active.
4. Change the filter to Active status.
5. Select the item and click Edit.
   
   
   
   
6. Rename the item so the system will allow you to use your inventory item on invoices.
7. Once done, click Save and Close.

For a step-by-step guide about reactivating a product or service item, please refer to the article: Manage a product or service in QuickBooks Online.

If the issue continues, I suggest contacting our support team for further assistance. They possess the expertise and specialized tools required to diagnose the underlying cause of the problem thoroughly. If necessary, they can also initiate an in-depth investigation to resolve the situation.

Here’s a useful resource that offers valuable insights into products you buy and sell within QuickBooks, by utilizing comprehensive reports to help with your business decisions: Run reports to see your sales and inventory status.

Our team is always available and eager to provide you with timely assistance. If you have any questions or need further clarification on the process of activating an item in QuickBooks, please don’t hesitate to comment below.