Sounds like someone from outside of quickbooks was trying to spoof you. They don't charge thousands to fix - I had hope you called with the case number and they...
You're lucky you got level 2 support; I never did - I have a support plan and they'd always say they'd call me back or someone would call. They lost my case num...
There IS a solution and it rolled out several months ago. So if she calls help - they should know. She doesn't need to sign up for a list if there's already a s...