When I create a new invoice, I received this message “call succeeded but payload is empty” then press OK and invoice goes away. Stuck in loop

QuickBooks Online is sooooo buggy!

Just wait a little but for an Intuit employee to blame your browser.

We want to ensure you have a smooth experience when recording your sales, @NotShayD. Let’s go through some troubleshooting steps to remove the prompt message and resolve this.

To start, open your account in a private browsing window. This will allow us to see if the problem is related to excessive cached data build-up in your current browser. You can access this mode using the following shortcut keys:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If it works, return to your regular browser and clear its cache. Alternatively, you might consider using other compatible browsers if the issue persists.

Moreover, you can customize the appearance and layout of your invoices to enhance your business's communications. This can let you decide what info your customers see and only add the details that matter most to your business.

If you have additional questions about creating invoices, post them again in the thread. I'm here to help you get back on track!

@ReymondO  RE: This will allow us to see if the problem is related to excessive cached data build-up in your current browser.

It didn't even take an hour!

Yes, always be sure to blame the browser. Did it occur to you that if "excessive cached data build-up" is an issue, that QuickBooks should automatically make sure that "excessive cached data build-up" is managed?  Sheesh.

This is happening on my iPhone QuickBooks mobile, I have deleted and reinstalled 2 times.

Here’s the problem

I appreciate what you've done so far, @NotShayD. Let me direct you to the best support group available to get this issue sorted out so you can successfully create an invoice on your QuickBooks Online (QBO) mobile app.

Since you've already uninstalled and reinstalled the app yet the issue persists, I recommend contacting our Support team. They have the necessary tools and expertise to conduct a more in-depth investigation into this matter and create an investigation ticket if needed.

Here's how:
 

1. On your browser, go to the Help menu.
2. Select Contact Us.
3. Enter your concern, then select Let's Talk.
4. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.
   

Additionally, you can check out this article for the support scheduled hours, and if you want to see the number to directly contact them: QuickBooks Online Support.

• Track the status of invoices in the QuickBooks Online mobile app
• Receive an invoice payment using the QuickBooks Online mobile app

Don't hesitate to tap the Reply button if you have clarification about managing invoices and other QuickBooks-related queries.

Same issue so frustrating

I can see how difficult this could be for you, @ml0909.

We have received numerous reports from several customers regarding the same issue. If you're using an iOS device, our product engineers are investigating this matter.

I suggest contacting our support to add to our affected users. Follow these steps how:

1. Sign in to your QuickBooks Online company.
2. Go to the Go to the Help(?) icon and then hit Search. 

    

3. Select Contact Us.

• Start a chat with a support expert. 
• Get a callback from the next available expert.  

   

In the meantime, you can access your QBO company using a supported mobile browser, then create your invoices from there.

Additionally, I'm sharing this article for you to check out when receiving payment using the mobile app: Receive an invoice payment using the QuickBooks Online mobile app.

I'll be here if you still have questions about your invoices. Take care always. 

@JoanaC  RE: I can see how difficult this could be for you, @ml0909.

We are all relieved that you can see what is obvious.

How did you fix it

I appreciate you for joining this thread, Johnny. I'm here to address your question with various scenarios applicable.

To begin with, I would like to inquire about the specific error you're experiencing in your QuickBooks Online (QBO) app. Have you encountered the same error when creating an invoice, or are you stuck in a loop like the others? Also, please let me know what type of device you're using to run the QBO app software. Providing this information can help us narrow down the solution to resolve the issue on your end.

Furthermore, if you're using an iOS device for your QBO app, know that there's an investigation about the error "That didn't work. Call succeeded but the payload is empty." when creating an invoice or estimate. I suggest contacting our QBO care team support, so you'll be added to the affected users and receive updates through email.

Here's how to get ahold of them:

1. Sign in to your QBO account.
2. Click on Help (?) at the upper right corner of your screen.
3. Tap on Search, then select Contact Us.
4. Select a topic to connect with the right expert.
5. Choose how to contact our QB support team.

• Via a Callback, where they’ll save you a spot and call you back.
• Via Chat, start a chat with our support.

Please note that the availability of our QBO care team support hours depends on your subscription. Here's the list:

• QBO Simple Start, Plus, and Essentials support teams are available Mondays to Fridays from 6 am to 6 pm and Saturdays from 6 am to 3 pm following Pacific Time.
• QBO Advance user support team is available 24/7 for assistance.

In the meantime, I suggest sending the estimates and invoices through a web browser.

Furthermore, you can personalize your invoices and estimates based on your business needs: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Keep me posted if you have any other QBO-related concerns, Johnny. I'm always here to help! Keep safe!

Same thing is happening to me on my IPhone and IPad, so I am unable to make an invoice. I have contacted customer service and they said they are working on fixing this issue. Not fast enough. 

We have an ongoing report, and I assure you we’re doing everything possible to resolve this quickly, highlandhol.

Upon checking, an error report is in progress when creating invoices or estimates. I recommend contacting our representatives to be added to the list of affected users and receive updates via email. Rest assured that our software engineers are committed to fixing this promptly.

Follow the steps below:

1. Navigate to the Help icon at the top right-hand corner.
2. Select Search, then press the Contact Us button.
3. Enter your concern in the box and hit Continue.

Please note our support hours and availability on this article: QuickBooks Online Support.

As a workaround, consider utilizing an Android device or logging in to QBO through a mobile or web browser.

To see which ones are open, overdue, or paid, refer to this article: Track the status of invoices in the QuickBooks Online mobile app.

Furthermore, save this reference as a guide for registering your receivables via browser: Record invoice payments in QuickBooks Online.

I appreciate your continued patience while working on a fix. You can add more concerns aside from making invoices below. We'll be here to assist you.

Same thing with me, if I create it as an estimate I can convert to invoice, doing this until hopefully one day it’s fixed

Call succeeds but payload empty message when creating invoices comes up on certqin customers, not all. Please fix this annoying problem. I’ve been using this app for 11 years. I never had a problem until your update a few months back, and this past weekend with this new issue, creating invoices.  11 years with same browser, and never a cache issue.

Hi everyone. Dealing with the error message while creating invoices could be a challenge. I'm here to provide you with some updates about the error.

If you're using the QuickBooks Online (QBO) mobile app on an Android device, let me add this article for the troubleshooting steps to fix the problem: Fix common errors in the QuickBooks Online mobile app for Android.

On the other hand, if you're using the app on an iOS device, please know that our product engineers are actively working on a fix for the error message you encountered when creating invoices. I encourage contacting our phone or chat support team to add you to the list of affected users and be informed once it's resolved. Here's how:

1. In your QuickBooks Online company, go to Help (?).

2. Select either of these tabs:

• Assistant tab and type Talk to a human.
• Search tab and click on Contact us to connect with a support expert.

3. Choose how you want to reach us (phone or chat).

In the meantime, I suggest utilizing the mobile browser for creating your invoices.

Once the issue is resolved and you've received customer payments and have the need to edit them, I'm adding this article as a future reference: Edit an invoice payment using the QuickBooks Online app.

If you have additional details to share when you experienced the error using the QBO mobile app or other QBO-related concerns, we'll be here in the Community to help.

Yeah.  What do we do in the meantime.   I sure they’re working overtime around the clock and the software engineer can’t sleep until this is resolved.  

I found that if you sign in to QuickBooks on safari, you can create an invoice there, save it (because it won’t send from there for some reason), go back to the app and the invoice should be there and you can send it. Weird stuff, I hope they fix this quick, we pay for this and rely on it.

This is happening to me now. I sit down the last day of the month every month to send all my customers invoices out and today on my last two invoices this happened to me. I found this thread first and then finally got someone on the phone who told me “it’s not just me, it’s all QuickBooks customers and I can just use Safari instead of the app”  he also tried to tell me that today was the first time this happened, even tho this thread is two weeks old. I’ve been using Quickbooks for 3 years now and never had this issue, never really had any issue, but the response to this issue really makes me question continuing to use this service. 

Yes. And I’m getting sick and tired of doing this. I wish they would fix this

It’s crazy to pay a monthly fee to use the app, and then a percentage of every dime you make that comes thru it, to have this issue going on with so many people using the app just to be told not to use the app and to use a different browser. That’s not what we pay for.