Question

When I create a new invoice, I received this message “call succeeded but payload is empty” then press OK and invoice goes away. Stuck in loop

Forum|Forum|2 years ago
September 20, 2024
21 replies
85 views

No text available

QuickBooks Online

BigRedConsulting

Level 15

QuickBooks Online is sooooo buggy!

Just wait a little but for an Intuit employee to blame your browser.

R

ReymondO

Moderator

We want to ensure you have a smooth experience when recording your sales, @NotShayD. Let’s go through some troubleshooting steps to remove the prompt message and resolve this.

To start, open your account in a private browsing window. This will allow us to see if the problem is related to excessive cached data build-up in your current browser. You can access this mode using the following shortcut keys:

Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Microsoft Edge: Ctrl + Shift + P
Safari: Command + Shift + N

If it works, return to your regular browser and clear its cache. Alternatively, you might consider using other compatible browsers if the issue persists.

Moreover, you can customize the appearance and layout of your invoices to enhance your business's communications. This can let you decide what info your customers see and only add the details that matter most to your business.

If you have additional questions about creating invoices, post them again in the thread. I'm here to help you get back on track!

N

NotShayDAuthor

This is happening on my iPhone QuickBooks mobile, I have deleted and reinstalled 2 times.

I

Irene R

QuickBooks Team

How did you fix it

I appreciate you for joining this thread, Johnny. I'm here to address your question with various scenarios applicable.

To begin with, I would like to inquire about the specific error you're experiencing in your QuickBooks Online (QBO) app. Have you encountered the same error when creating an invoice, or are you stuck in a loop like the others? Also, please let me know what type of device you're using to run the QBO app software. Providing this information can help us narrow down the solution to resolve the issue on your end.

Furthermore, if you're using an iOS device for your QBO app, know that there's an investigation about the error "That didn't work. Call succeeded but the payload is empty." when creating an invoice or estimate. I suggest contacting our QBO care team support, so you'll be added to the affected users and receive updates through email.

Here's how to get ahold of them:

Sign in to your QBO account.
Click on Help (?) at the upper right corner of your screen.
Tap on Search, then select Contact Us.
Select a topic to connect with the right expert.
Choose how to contact our QB support team.

Via a Callback, where they’ll save you a spot and call you back.
Via Chat, start a chat with our support.

Please note that the availability of our QBO care team support hours depends on your subscription. Here's the list:

QBO Simple Start, Plus, and Essentials support teams are available Mondays to Fridays from 6 am to 6 pm and Saturdays from 6 am to 3 pm following Pacific Time.
QBO Advance user support team is available 24/7 for assistance.

In the meantime, I suggest sending the estimates and invoices through a web browser.

Furthermore, you can personalize your invoices and estimates based on your business needs: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Keep me posted if you have any other QBO-related concerns, Johnny. I'm always here to help! Keep safe!

N

NotShayDAuthor

Here’s the problem

G

GebelAlainaM

QuickBooks Team

I appreciate what you've done so far, @NotShayD. Let me direct you to the best support group available to get this issue sorted out so you can successfully create an invoice on your QuickBooks Online (QBO) mobile app.

Since you've already uninstalled and reinstalled the app yet the issue persists, I recommend contacting our Support team. They have the necessary tools and expertise to conduct a more in-depth investigation into this matter and create an investigation ticket if needed.

Here's how:

On your browser, go to the Help menu.
Select Contact Us.
Enter your concern, then select Let's Talk.
Choose a way to connect with us:

Start a chat with a support expert.
Get a callback from the next available expert.

Additionally, you can check out this article for the support scheduled hours, and if you want to see the number to directly contact them: QuickBooks Online Support.

Furthermore, I'm leaving these articles for future reference in tracking your invoice status and payments in the QuickBooks mobile app:

Don't hesitate to tap the Reply button if you have clarification about managing invoices and other QuickBooks-related queries.

M

ml0909

Same issue so frustrating

J

JoanaC

QuickBooks Team

I can see how difficult this could be for you, @ml0909.

We have received numerous reports from several customers regarding the same issue. If you're using an iOS device, our product engineers are investigating this matter.

I suggest contacting our support to add to our affected users. Follow these steps how:

Sign in to your QuickBooks Online company.
Go to the Go to the Help(?) icon and then hit Search.
Select Contact Us.

Start a chat with a support expert.
Get a callback from the next available expert.

In the meantime, you can access your QBO company using a supported mobile browser, then create your invoices from there.

Additionally, I'm sharing this article for you to check out when receiving payment using the mobile app: Receive an invoice payment using the QuickBooks Online mobile app.

I'll be here if you still have questions about your invoices. Take care always.

BigRedConsulting

Level 15

@JoanaC RE: I can see how difficult this could be for you, @ml0909.

We are all relieved that you can see what is obvious.

J

Jmills239

This is happening to me now. I sit down the last day of the month every month to send all my customers invoices out and today on my last two invoices this happened to me. I found this thread first and then finally got someone on the phone who told me “it’s not just me, it’s all QuickBooks customers and I can just use Safari instead of the app” he also tried to tell me that today was the first time this happened, even tho this thread is two weeks old. I’ve been using Quickbooks for 3 years now and never had this issue, never really had any issue, but the response to this issue really makes me question continuing to use this service.

J

Jmills239

It’s crazy to pay a monthly fee to use the app, and then a percentage of every dime you make that comes thru it, to have this issue going on with so many people using the app just to be told not to use the app and to use a different browser. That’s not what we pay for.

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