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NotShayD
September 20, 2024
Question

When I create a new invoice, I received this message “call succeeded but payload is empty” then press OK and invoice goes away. Stuck in loop

No text available

21 replies

BigRedConsulting
BigRedConsulting
Level 15
September 20, 2024

QuickBooks Online is sooooo buggy!

 

Just wait a little but for an Intuit employee to blame your browser.

ReymondOModerator
Moderator
September 20, 2024

We want to ensure you have a smooth experience when recording your sales, @NotShayD. Let’s go through some troubleshooting steps to remove the prompt message and resolve this.

 

To start, open your account in a private browsing window. This will allow us to see if the problem is related to excessive cached data build-up in your current browser. You can access this mode using the following shortcut keys:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If it works, return to your regular browser and clear its cache. Alternatively, you might consider using other compatible browsers if the issue persists.

 

Moreover, you can customize the appearance and layout of your invoices to enhance your business's communications. This can let you decide what info your customers see and only add the details that matter most to your business.

 

If you have additional questions about creating invoices, post them again in the thread. I'm here to help you get back on track!

BigRedConsulting
BigRedConsulting
Level 15
September 20, 2024

@ReymondO  RE: This will allow us to see if the problem is related to excessive cached data build-up in your current browser.

 

It didn't even take an hour!

 

Yes, always be sure to blame the browser. Did it occur to you that if "excessive cached data build-up" is an issue, that QuickBooks should automatically make sure that "excessive cached data build-up" is managed?  Sheesh.

NotShayDAuthor
September 21, 2024

Here’s the problem

GebelAlainaMQuickBooks Team
QuickBooks Team
September 21, 2024

I appreciate what you've done so far, @NotShayD. Let me direct you to the best support group available to get this issue sorted out so you can successfully create an invoice on your QuickBooks Online (QBO) mobile app.

Since you've already uninstalled and reinstalled the app yet the issue persists, I recommend contacting our Support team. They have the necessary tools and expertise to conduct a more in-depth investigation into this matter and create an investigation ticket if needed.

Here's how:
 

  1. On your browser, go to the Help menu.
  2. Select Contact Us.
  3. Enter your concern, then select Let's Talk.
  4. Choose a way to connect with us:

 

  • Start a chat with a support expert.
  • Get a callback from the next available expert.
     

Additionally, you can check out this article for the support scheduled hours, and if you want to see the number to directly contact them: QuickBooks Online Support.

Furthermore, I'm leaving these articles for future reference in tracking your invoice status and payments in the QuickBooks mobile app:


Don't hesitate to tap the Reply button if you have clarification about managing invoices and other QuickBooks-related queries.

ml0909
September 27, 2024

Same issue so frustrating

JoanaCQuickBooks Team
QuickBooks Team
September 27, 2024

I can see how difficult this could be for you, @ml0909.

 

We have received numerous reports from several customers regarding the same issue. If you're using an iOS device, our product engineers are investigating this matter.

 

I suggest contacting our support to add to our affected users. Follow these steps how:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to the Go to the Help(?) icon and then hit Search. 

     

  3. Select Contact Us.
  • Start a chat with a support expert. 
  • Get a callback from the next available expert.  

     

In the meantime, you can access your QBO company using a supported mobile browser, then create your invoices from there.

 

Additionally, I'm sharing this article for you to check out when receiving payment using the mobile app: Receive an invoice payment using the QuickBooks Online mobile app.

 

I'll be here if you still have questions about your invoices. Take care always. 

BigRedConsulting
BigRedConsulting
Level 15
September 27, 2024

@JoanaC  RE: I can see how difficult this could be for you, @ml0909.

 

We are all relieved that you can see what is obvious.

Jmills239
October 2, 2024

This is happening to me now. I sit down the last day of the month every month to send all my customers invoices out and today on my last two invoices this happened to me. I found this thread first and then finally got someone on the phone who told me “it’s not just me, it’s all QuickBooks customers and I can just use Safari instead of the app”  he also tried to tell me that today was the first time this happened, even tho this thread is two weeks old. I’ve been using Quickbooks for 3 years now and never had this issue, never really had any issue, but the response to this issue really makes me question continuing to use this service. 

Jmills239
October 2, 2024

It’s crazy to pay a monthly fee to use the app, and then a percentage of every dime you make that comes thru it, to have this issue going on with so many people using the app just to be told not to use the app and to use a different browser. That’s not what we pay for. 

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