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Level 1

Something you're trying to use has been made inactive. Check the fields with accounts, customers, items, vendors or employees.

 
5 Comments
ProAdvisor

Re: Something you're trying to use has been made inactive. Check the fields with accounts, customers, items, vendors or employees.

Hello @Everestongrand

 

Check your bank/credit card acct. used in the transaction.

 

Lynda

Level 1

Re: Something you're trying to use has been made inactive. Check the fields with accounts, customers, items, vendors or employees.

I am getting this error message when trying to submit payroll.  

QuickBooks Team

Re: Something you're trying to use has been made inactive. Check the fields with accounts, custom...

Hi Lee-Ann,

 

This error occurs when an employee, vendor, customer, or account has been made inactive in QuickBooks Online. What we can do is check the Audit Log to see if there are reports regarding the changes.

 

Here are the steps:

  1. Click the Gear icon located in the upper right-hand corner.
  2. Under Tools, click Audit Log.
  3. Click the Filter drop-down menu, choose All User under User drop-down list.
  4. Select All Dates from the Date drop-down list.
  5. Under Events, select Show only these events and check the Lists box.
  6. Click Apply.

You can view all the edited employees, customers, vendors and accounts in this page. If you see an asterisk before the employee's name, that indicates that they have been made inactive. For customers and vendors, you'll see (deleted) after their names.

 

Once you have found what has been deleted, let's make it active and then submit your payroll again. If you're unable to make them active, or if you see that nothing has been deleted, please contact Customer Support. They have the tools to investigate this error.

 

To get their contact information, click Help located at the top, and from the Help window, click the Contact Us button.

 

Please reach out to us for other concerns about QuickBooks Online Payroll. Thanks.

Level 1

Re: Something you're trying to use has been made inactive. Check the fields with accounts, customers, items, vendors or employees.

Same here 

I reactivated every account in my chart of accounts just to be sure and have checked everything possible. spent 2 hours on a call with qb but no resolution.  did you find a solution???

QuickBooks Team

Re: Something you're trying to use has been made inactive. Check the fields with accounts, custom...

Hi amberm,

 

You'll normally get this error once you pay an inactive employee in QuickBooks Online (QBO). Let guide you on how to check for inactive employees so you can reactivate them.

  1. Click Workers from the left menu.
  2. Choose Employees.
  3. From the Employees List drop-down menu, select Inactive Employees.

Please check this article on how to make an employee active: Add, Edit, Or Inactive An Employee.

 

However, if you're still getting the error message, I suggest contacting our phone support team so they can investigate why you're still getting the error message. They have the tools to pull up your account in a secure environment. Here's how to reach them.

  1. Sign into your account.
  2. Click Help.
  3. Click Contact Us.
  4. Type your concern.
  5. Click Let's talk.
  6. Select Get a callback.

I have this Help Articles in case you have other questions about QBO.

 

Please keep in touch if you need anything else. I'll make sure to help.

 

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