cancel
Showing results for 
Search instead for 
Did you mean: 
kaadcock
Level 1

Why am I now being prompted to save/not save when exiting an invoice I have not altered. It is a new extra step that is annoying.

 
6 Comments 6
MirriamM
Moderator

Why am I now being prompted to save/not save when exiting an invoice I have not altered. It is a new extra step that is annoying.

Welcome to the Community forum, @kaadcock.

 

The prompt you're getting comes up when an existing invoice is attempted to change. It means if you tried to make some changes on the invoice but at the end, the invoice wasn't changed. It will still alert you if you'd want to leave the invoice without saving.

 

You can check these articles which you may find helpful:

I'm only a couple of clicks away if you need further assistance in managing your account. It's always a pleasure to help. Have a great day!

kaadcock
Level 1

Why am I now being prompted to save/not save when exiting an invoice I have not altered. It is a new extra step that is annoying.

If I merely open an invoice and make no changes whatsoever, and click the "receive payment" button, I am prompted to save (or not) before leaving.  This is a new and unwelcome feature.  OF COURSE I know that if I make changes, the prompt is appropriate.

GraceC
QuickBooks Team

Why am I now being prompted to save/not save when exiting an invoice I have not altered. It is a new extra step that is annoying.

Hello there, @kaadcock.

 

Allow me to share some information about the prompted message when editing transactions in QuickBooks Online.

 

QuickBooks ensures that when you edit your transaction, you will receive a prompt message. This is set to be a reminder that will help you identify every time you make changes to your transactions. 

 

If you need tips in the future, visit our QuickBooks Help Articles site. 

 

Please get back to me if you have additional questions. I'm more than happy to answer it for you. Have a great day!

Lauren O
Level 1

Why am I now being prompted to save/not save when exiting an invoice I have not altered. It is a new extra step that is annoying.

I am having the same issue. 

sventura
Level 1

Why am I now being prompted to save/not save when exiting an invoice I have not altered. It is a new extra step that is annoying.

I too am having the same issue. No modifications whatsoever on the invoices yet prompting to save changes - this is not how it used to work. 

 

We lock changes for users on invoices issued on prior months but our team are still able to preview and print said invoices before this change. Now, it's prompting them for a password just to print and preview because Quickbooks assumes a change has been made, when there is none.

 

It applies on all invoices, old or new, asking to save changes when no changes have been made, or no changes have been attempted to be made.

 

I believe this is a bug that needs to be resolved. Previous response of "It means if you tried to make some changes on the invoice but at the end, the invoice wasn't changed. It will still alert you if you'd want to leave the invoice without saving." is not the answer as opening an invoice to view is by no means trying to make any changes.

 

Please advise on any immediate resolution. Thanks.

sventura
Level 1

Why am I now being prompted to save/not save when exiting an invoice I have not altered. It is a new extra step that is annoying.

This seems to have gotten fixed today. Hopefully it stays that way.

 

Thanks!

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us