Commerce Shopify sales tax

This error could be a browser-related issue, CrazyKZ777.

The outdated stored cache can affect the performance of QuickBooks Online. I'd recommend adding the transactions via a private window to resolve this. Before proceeding, make sure the setup of the account is correct.

Here are the keyboard shortcuts: 

• Safari: Command + Shift + N 
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 

If it works, I'd suggest clearing the browser's cache to improve the program's performance. You can also use other supported browsers as alternatives.

In case the issue persists, I'd recommend contacting our QuickBooks Support Team. They can provide additional solutions to fix this. Our experts are available Monday to Friday between 6 AM to 6 PM PT and Saturday from 6 AM to 3 PM PT.

Additionally, I've added an article that'll help you learn more about the common tax setups and move the items from your system to QuickBooks Online:

• Configure tax with QuickBooks Connector
• Manage the push of products to your QuickBooks Online

Please keep us posted if you need additional assistance adding and managing your transactions. We're always here to help.

Thank you, but my problem is not a cache or performance issue. The initial setup isn't correct. Your link for setup goes to the OneSaas site, which is not supported for any US companies. They tell you that and Intuit will tell you that.

There is a new product called Commerce that syncs Shopify orders over. It did sync already, it's just set up correctly for the State Comptroller setup.

QB support is closed on the weekends. I was hoping to resolve this today.

Hello, CrazyKZ777.

I appreciate your time in getting back to us about the tax liability account from the Commerce app sync. I'd like to clarify and add more details about the issue you're having. 

We have a reported issue where users encountered the tax liability account error message after syncing the Commerce app with QuickBooks. Our engineers are currently investigating the problem and fix it as soon as possible. 

We'll want to contact our support so you can be added to the list of affected users. This way, you'll receive updates and potential fixes regarding the tax liability error message. 

Though as what my colleague pointed out, our support is only available on the weekdays. If you're using QuickBooks Online Advanced, it's dedicated support is available at any time and any day. 

We can contact support as soon as they are available. We can follow the steps outlined in the article given by my colleague. 

After fixing the messages and the orders come through smoothly, do you need to review your transactions in the near future? There are a variety of reports you can run to do this. I'll include this article in case you need help going through the basics: Run reports in QuickBooks Online. 

We appreciate your patience as we're working to fix this as soon as possible. While waiting for the availability of our support, do you have other questions about your data in QuickBooks Online? Let me know and I'll help you out in any way I can. 

I was able to fix the error message by changing the tax item in the invoices. All sales are importing, it's just not creating a tax liability correctly as seen in QB for the State Comptroller so that I can file the taxes. I see it listed in the "Sales tax to pay" area of the Chart of Accounts.

The settings area of the Commerce section has "Sales tax to pay." It also automatically created an account called "Channel Sales Tax Payable." I think the Commerce app created those accounts. Neither of those calculate the tax to the Comptroller. 

When I tried to change or add a new product/service and choose the Texas Comptroller, it says "You cannot use this account to create items as the account is used by system to track the tax."

Normally, what I have done for other accounts is mark each sale item as taxable or non-taxable and QB keeps track of the tax, but Commerce doesn't import it that way, but instead creates a separate line item for the tax charged. 

So, I'm not sure how to get around this....or is this an Intuit bug too?

Did you find a fix for this issue? I think I’m dealing with the same issues in that my commerce channel from Shopify is not pulling the tax item info into my sales tax payable account so that it shows on my tax liability report. If I view the Sales Tax Liability Report, and look at the transaction report from there, I can see the sales but the tax amount says 0. If I click on the sales receipt, I can see the item creates called “Shopify Sales Tax Item” and the amount of tax charged on the sale. But why isn’t it showing on my tax liability report?! 

After speaking with a QB tech team they had me change the sales tax payable in the Commerce app to Texas "State Comptroller Payable: Shopify Sales Tax." It now records the tax collected into the "Channel Sales Tax Payable" area it still doesn't show it in the Comptroller area, nor the taxes area of QB. For now, I'm just making entries manually, but at least QB gives me a total collected.

Was this resolved? I am experiencing the same thing with Texas sales tax.  Thanks for sharing.

Hi there, @missygood. I appreciate you joining the conversation.

As I check here on my end, the investigation is still in progress, and our Product Engineers are still working on a fix. In the meantime, it's best to contact our Customer Care team so they can add you to the list of affected users. You'll receive an update via email once the issue was resolved. 

Here's how to contact them:
 

1. Click the Help (?) icon at the top.
2. Select Contact Us.
3. Enter your issue or question, then select Continue.
4. Choose to Start a live chat, or Get a callback.

I'm adding this article to learn how to get the most out of your financial reports when reviewing transactions: Customize reports in QuickBooks Online. 

Feel free to leave a comment below if you have any other questions about sales tax. Stay safe and have a good one!

Hello if this is really a bug that needs a fix, is there any progress? because it’s been a few months since the last post here and I’m getting the same error.

I’ve just started QB Online and am having the same issue. I turned on the sales tax center for Florida but it’s only importing sales tax from PayPal orders. The Shopify commerce app doesn’t sync to the Florida revenue account, it (creates a separate channel sales tax account) so I essentially have 2 separate sales tax to pay liability accounts with different amounts. And it only allows me to post a sales tax payment to the Shopify channel account. I would like the Shopify channel to also use the same Florida sales tax account so PayPal and Shopify sales tax go to the same, but it gives me that error if I try to. I merged the two sales tax accounts and thought it worked but now I can’t categorize a sales tax payment to that account because I get the same error the original poster has. It doesn’t allow me to post a payment to it! So I’m forced to keep them separate. Is this really a bug?

I appreciate your time posting here, @CEA616.

I checked our system and I see that the investigation regarding this issue is already closed. At this point, I would suggest reaching out to our Customer Care team and informing them that you're still experiencing this matter. They can look into this matter further and guide you through the sorting process.

Follow these steps to connect with them:

1. Click the Help (?) icon at the top.
2. Select Contact Us.
3. Enter your issue or question, then select Continue.
4. Choose to Start a live chat, or Get a callback.

To ensure you'll get the help on time, know that our support is only available on weekdays. If you're using QuickBooks Online Advanced, its dedicated support is available at any time and any day. 

When everything is back on track, feel free to use these articles to dig deep about common tax setups and move the items from your system to QuickBooks Online:

Configure tax with QuickBooks Connector

Manage the push of products to your QuickBooks Online

Please know that it's our goal to meet your business needs and get them up and running as you see fit. I'm only a reply away if you have any additional questions or concerns. Take care!

SIgh...thanks but in my experience I'm on chat with them for an hour or more and no resolution. These guys really don't know the software well enough and just go through generic scripts. I figured out the paypal integration myself they kept telling me to call paypal when the app is Intuit's. Was hoping someone here would be able to tell me either "that feature is not supported in the shopipfy connection" or "it is possible, here's how". 

I'm facing this same issue... been trying to figure it out for days until I found this thread that it appears to still be an issue.

I'm having the same issue.  I was on a chat with no resolution.  This seems to be an ongoing issue.  I may look at other online bookkeeping services. 

Has this issue been resolved by Quickbooks? It is October 2024, and I am having this same issue. I made my payment to the State of Texas Comptroller, and when I try to record it like I would all bank transactions, I get the same error mentioned in this post.

If I go to the Sales Tax area of Quickbooks, it does not pull up the Shopify Sales Tax that is also owed (since that was recorded to a Shopify Sales Tax liability account). The Sales Tax section just shows the Quickbooks sales tax from my Quickbooks-related sales as owed to the Texas Comptroller. So, how am I supposed to clear the payable? This is frustrating.

We appreciate you for getting back to this thread, Dalma3.

It seems that you also posted the same concerns in the Community forum. My colleague already replied and shared some information regarding this matter. You can see his response by going to this link: https://quickbooks.intuit.com/learn-support/en-us/taxes/sales-tax-liability-report-incorrect-if-usin...

Just let me know if you need anything else, Dalma3. We're still here to help you further.

Hi, As of 11:38am CST, there is no reply to my other post.