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I had voided epay payroll tax liabilities and they still were deducted from the bank. I was told by QB customer services all I needed to do was void the payment and it would not be processed, but the payments were processed. Can anyone tell me if this is the correct process?
Hi Dlpettit,
Welcome and thank you for posting today! I'll share the process to cancel payroll tax payments, so you'll be guided in the future.
If you need to cancel an e-pay, you'll first want to check if it's still in the Submitted to Intuit status. At this stage, you can still stop the payment. Usually, cancellation is in 2 banking days before the payment date.
For a federal tax payment, you'll want to cancel it on the EFTPS website. Then, you can go back to QuickBooks and reflect the cancellation by voiding the e-payment, as you did.
Cancel federal tax payments on the EFTPS website:
Void the tax payment in QuickBooks:
For a state tax payment, you'll only need to void it in QuickBooks. Then, check your state website to confirm if your payment is canceled. Please note that some state payments are immediately transmitted to the state agency. In this case, you'll want to call them and request to cancel your payment.
Here are articles for your additional reference:
In your case, try contacting your tax agency and request to cancel your payment. If that's possible and once processed, you can go back to QuickBooks and void the payment to update your records.
I'm just around if you have more questions about payroll tax payments. Take care and have a good day!
This will happen if you voided the payment but didn't send the void - or didn't send it in time for the payment to be cancelled (likely two days before the payment date.)
Thank you. I did do that process but the payment was pulled from their checking account. The payment was scheduled for a future date. I guess I will need to make sure that they are cancelled on the agencies site as well.
I have a tax payment Submitted via QuickBooks and Accepted by the IRS scheduled to be paid in 5 days. If I cancel it on the EFTPS website, which I am still allowed to do within the 2-day window, and then I void the E-payment in QuickBooks, will that keep the payment from being withdraw by the IRS?
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