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Level 1

Error Code

Received an error code.  Please help me fix "CODE 15005 83803". 


Thank you,



Error Code

Thanks for reaching out to us here  in the Community, @Tuhavi.


I'm here to help fix the error you're getting in QuickBooks Desktop (QBDT).


So that I'm able to provide you with the best information, may I know what are you trying to do before you receive the error? This will help to ensure that I deliver the best resources to you.


You can leave a comment below by clicking the Reply (green) button to add more details.


I'm looking forward to your response. Have a good one.

Level 1

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Good Morning,

Thank you for your response!  Yesterday afternoon [01-09-19], I was trying to pay a vendor and clicked on all the invoices required and when I clicked on the Pay Selected Bills button, an "Apologize ... " message was posted asking for details and the code #15005 83803 and immediately shut down.  Restarting the computer did not help.  Trying to log onto different computer today received the same error notation.


I need to complete paying the Vendors today; I hope you can assist me.


Thanks again,

Kathryn Ofc Mgr


QuickBooks Team

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Greetings, @Tuhavi.


I appreciate you getting back and providing extra details. I can help you surpass this error so you can pay your vendors.


Unrecoverable errors can be caused by a number of technical reasons. This includes outdated QuickBooks version, damaged QuickBooks components, and corrupted files. 


To help you with the Error #15005 83803, here are a number of steps as to help you in paying bills after resolving the unrecoverable error. 


Let's start with ensuring your QuickBooks is updated to the latest release:

  1. Click Help.
  2. Choose Update QuickBooks.
  3. Select the Update Now tab.
  4. Click Get Updates.
  5. Wait until the update is complete.
  6. Restart your QuickBooks and computer for the changes to take effect.


After that, open your QuickBooks once more and try paying your vendors. In case you're still getting the unrecoverable error, you will have to create a back up copy and proceed to these troubleshooting steps:

  • Suppress your QuickBooks Desktop.

  • Open a sample company file.

  • Run reboot.bat.

For detailed instruction, please refer to this article: Unrecoverable Error General Troubleshooting Steps.


Let me know if you're able to pay your vendors. I'm still here for you if you need further assistance. Have a good one.

Level 1

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I was trying to open and fill out the Federal 941 Quarterly form and two things happened in rapid sequence:  1--a message that updates were downloading, and that stuck at 99%.  2--immediately after the window in #1 showed, another one showed that said "The file you specified cannot be opened....(see screen shot)  and when I clicked OK, it refreshed the same message, and this would happen indefinitely.  I have to go to Task Mgr and quit the QB task to escape from this hell.  So, I did a QB rebuild and got Error 179, for which I can find no description/explanation.  Why bother having an error with a number if there is no listing of errors by number?! Screen Shot 2019-01-18 at 12.58.41 PM.png

Not applicable

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Hello, @Pinotbob.


I'm here to help fix this error so you can open your 941 forms in QuickBooks. 


This error usually appears if the file is incorrectly read.  Let's try attempting the following steps below to get this fixed: 


  1. Continually click on OK until the update is 100% complete.
  2. Close and reopen your QuickBooks file. 
  3. Close QuickBooks and restart your computer.
  4. Right-click QuickBooks icon, then select Run as the Administrator.

You can check out this article for more troubleshooting steps if the error persists: Error: The file you specified cannot be opened.


Keep me updated how it goes. As always, you can contact our Desktop Payroll Support if you need assistance in going through the steps. 


Please let me know if you have other questions. I'm here to help however I can.

Level 1

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Hi. I recently installed qb pro 2019 but I am unable to do a backup of the 2014 version when updating the company file. If I try to do a local backup or verify and rebuild data I'm getting the error code -6143, -301.

Kristine Mae
QuickBooks Team

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I'll help you get around this error, Tamar. 


We'll try a few steps to get rid of it. 


First, let's download the QuickBooks File Doctor on your computer. This tool fixes -6000 errors.


Next, let's rename the .ND and .TLG files. Once these files are corrupted, you'll encounter -6000 errors. These are configuration files that allow the software to access company file in a network. Here's how:

  1. Open the folder where your file is saved.
  2. Look for the files with the sane name as your company file but with extensions .ND and .TLG (Examples: company_file.qbw.nd and company_file.qbw.tlg).
  3. Right-click on the file, then choose Rename. Add OLD at the end of each file name (Example: company_file.qbw.nd.OLD).

Then, open a sample company file. This helps us isolate the issue. We're testing if the problem lies with your file or the software application. Here's how:

  1. Close your file.
  2. In the No Company Open window, click Open a sample file, then choose a file from the list.
  3. If you encountered no error in the sample file, get to the next solution. But, if you get the same error message, repair QuickBooks.

Lastly, copy the file on the Desktop. By doing this, we're checking if there is a problem with the company file location. Here's how:

  1. Open the folder where your file is saved, then find the file with .QBW extension.
  2. Right-click, then choose Copy.
  3. Go to Desktop, right-click anywhere, then choose Paste.
  4. Hold the CTRL key, then open QuickBooks. 

You can keep us updated after trying these steps. We'll be along straightaway to help you out.

Level 1

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Trying to open a company that I have had for years - one of two opens fine - the second is no longer listed when I attempt to change companies.


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Thanks for looping in, REX421.

I'm here to help you open your company file in QuickBooks Desktop.


Files may not open in QuickBooks for reasons such as:


  • Corrupted or damaged QuickBooks Company file.
  • The file is already opened by another user on the shared network.
  • Using wrong methods to open particular file types.
  • Issues with reports in the file.
  • Issues like access permissions, encrypted or compressed files, problems with filename and extension, and corruption of the data within the file.

Before You Start Troubleshooting

  1. Before troubleshooting the company file, make sure the issue is related to the company file rather than the program itself. Also, make sure that QuickBooks is updated to the latest release. See Update QuickBooks Desktop to the latest release.
    1. Press and hold the Ctrl key while double-clicking the QuickBooks Desktop icon.
      Note: Do not let go of the Ctrl key until you have the No Company Open window in QuickBooks.
    2. If the program fails to open while holding the Ctrl key, see QuickBooks Desktop does not start for steps to resolve, as the following will not help.
    3. If the program does open, proceed below.
  2. Verify that only one computer is hosting your company file. Turn off hosting in all computers aside from the server.
    1. From the QuickBooks File menu, select Utilities.
    2. Select Stop hosting multi-user accessQuick tip: If you see anything other than Stop hosting multi-user access, it means hosting is currently turned off on that computer.
    3. Once you verify that hosting is disabled, proceed below.
    4. Make sure that your QuickBooks Desktop Program is not corrupted. Open a sample company file and if you get an error, proceed to troubleshooting Solution 7 QuickBooks Desktop Installation.

Here's an article for more recommended solutions:


Please let me know how it goes or if you ran into a different situation while opening your company file. I'm here to help you out.

Level 1

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I am backing up on Quick Books.  It will not backup my pictures and part of my other files. It does back up QB


QuickBooks Team

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Thanks for joining the thread, Me31.


I'd be happy to provide some clarification regarding the backup feature in QuickBooks.


Pictures, attachments, and other files that you use are saved in a different folder where your QuickBooks data is located. That's the reason why they're not included during the backup.


That said, if you need to back them up, you'll need to manually do it by saving it on a different folder on the same location, or on an external drive. For additional insight about this, I recommend following this article: Create backup of the QuickBooks Desktop company file


Please let me know if you need further clarification about this, or if there's anything else I can do for you. Thanks again for dropping by, wishing you all the best!

Level 1

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Getting Error 712 when trying to insstall QB Desktop Pro 2019.

QuickBooks Team

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Hello there, @jellis00.


Let's download and run the QB Install Diagnostic Tool to get rid of the error, and get your QB Desktop installed successfully.


To run the QB Install Diagnostic Tool, please follow the steps below:


  1. Download the QuickBooks Install Diagnostic Tool.
  2. Save it to your Windows desktop.
  3. Double-click QuickBooksDesktopInstallDiagnosticTool.exe to open the QBInstall Tool.
  4. Click Yes to agree to the license agreement.
  5. Select Proceed to start the scan.
  6. When the scan finishes, restart your computer.
  7. After running QB Install, if you need to register or reactivate QuickBooks Desktop, QuickBooks will prompt you.

Once done, try to install your QB Desktop Pro 2019 again to double check.


If you continue getting an error, you can check out this article for more troubleshooting steps: Fix QuickBooks Desktop Install Errors.


That's it! Please let me know in the comment section below if you have any other questions with QuickBooks Desktop. It'll be always my pleasure to lend a hand.

Level 1

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Came in this morning to MASSIVE mayhem.

At first, I could not find a particular customer then there were 2 and not both are the same one but same customer name. Did the file doctor and went through rebuilds etc and now ALL customers, vendors and employees are gone but the transactions are still there...

each time I run it, it seems to get worse...attached is the rebuild results

Not applicable

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It's great to have you as part of the conversation, @Armoredroofingcorp,


I appreciate you letting us know the result of the troubleshooting steps you've performed on your end.


Since trying the recommended steps did not work for you, what I can suggest is to get in touch with our QuickBooks Technical Support. They can help review the line errors you're getting after running the Rebuild Utility and can assist you on how to correct them. They also have the tools to identify data damages on our company file and can escalate them to our investigations department.


Follow the steps below to get our contact details:


  1. Go to the QuickBooks Home Page, then tap the Help menu.
  2. Choose QuickBooks Desktop Help.
  3. Click the Contact us button.

This will get you pointed to our live support agents, Armoredroofingcorp. Please update me on how this goes by leaving a comment below. I want to know you're taken care of. Have a good one!

utah happy homes
Level 1

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How can I fix Error code: 1565-6341-35640-fci_i 

Level 1

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I am getting error code 1648 when I try to update to the latest update

QuickBooks Team

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You can download the update from our Website, mj3911. 


Let me show you how: 

  1. Please click this link:
  2. On the Download QuickBooks Desktop page, select your Country, Product and Version
  3. Then, click Search
  4. Select Get the latest updates link. 
  5. Run the patch once the download completes. 

If the error persists, I'd suggest running the Component Repair Tool. This will help you fix errors while using the software. Here's how: 

  1. Please restart you computer to close programs that are interfering with QuickBooks. 
  2. Then, back up your QuickBooks company file
  3. Select Start, and in the Control Panel, select Programs and Features. (If you don't see these options, go to Programs > Program Features). 
  4. Click QuickBooks from the list of programs, then, select Uninstall/Change
  5. Select Continue and then Next
  6. Click Finish, and restart your computer if prompted. 
  7. Then, download the latest QuickBooks release again. The latest payroll tax table as well. 

Keep me posted for any updates. I'll be around to help!

Level 1

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Trying to add a bank account and keep getting this code: Error code: 1588-5303-64711-fci_p  What's the problem?

QuickBooks Team

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Hello there, @Bill576.


Let's get this error code sorted out and get your bank account added to your QuickBooks Desktop account.


Before we proceed, may I know what bank account you're trying to add in your QuickBooks Desktop account? Any additional information would be greatly appreciated.


Also, have you already performed all the troubleshooting steps shared by my colleagues above? If you haven't yet, I'd suggest doing it so, especially running the QuickBooks File Doctor


If the troubleshooting steps didn't work, I highly recommend contacting our Phone Support Team. This way, they can further investigate this matter and create an investigation ticket if other users experiencing the same. They can also provide additional troubleshooting steps to get this resolved.


To reach them:


  1. Click Help at the top, select QuickBooks Desktop Help.
  2. Select Contact Us.
  3. Give a brief description of your issue and click Continue.
  4. Click either Talk to a Specialist or Message an Agent. 

Just in case you want to import your bank transactions manually, feel free to check out this article for more details: Import web connect (.qbo) files.


Please touch base with me here for all of your QuickBooks needs, I'm always happy to help. Have a good one and be safe.

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