Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Connect with and learn from others in the QuickBooks Community.
Join nowAccidentally purchased online version then cancelled within 20 minutes. They still charged the account... for about 1 year. I've tried cancelling 3 times now and they say it's cancelled yet they still charge $70 every month and act like nothing was attempted. How can I get Intuit to stop stealing money from my account? We have no business coming in and can't afford paying for services we aren't receiving. Every time I talk to someone they say it's cancelled... this is the fourth time attempting to get them to stop charging us. I don't have access to the online account because it was never set up (because they cancelled it don't you know). I only have access to the desktop version but there is no subscription shown on there for the online version. They seem to be completely separate. I have zero information on the online account. No ID name, no passwords no nothing... just being charged every month.
Hello, Posie.
I also don't like any unneeded charges to my account, and this is one thing that we should watch out for. That said, I'll ensure you're able to cancel your account entirely and stop the charges.
It looks like the cancellation process did not go through successfully. Since you don't have access to the Online account, you'll want to recover it first then cancel it manually.
To recover the account:
When you're able to recover the account, you can start the cancellation process. Depending on how you purchased it, you can check this article for the steps: Cancel your QuickBooks Online subscription or trial.
If you still need help recovering the account, I would recommend following up with our support again. Since you already have a case with us, you'll want to provide the case number with one of our agents. They'll continue with the steps and help you cancel the account.
On the recovery page, you'll want to click the Contact customer support link. Then, select the Talk to an expert button.
Need to work on your QuickBooks Desktop program? You can check out the guides from the articles list page.
If you need help recording your transactions such as an invoice, this guide can assist you: Create an invoice in QuickBooks Desktop.
I'm still with you if you need help with the Desktop version. Do you have more questions on the cancellation process? Please let me know and I'll be right there with you.
I have a similar issue with Quickbooks Desktop Assisted Payroll. I cancelled since February, this company continues to charge my account for $109 every month, the most recent on August 3, 2021. Totally frustrating. All efforts to stop this has failed. They've cancelled all payroll phones and constantly refer you to links inside the program that are non-existent or simply do not work. WOW. I never thought Quickbooks can get his bad, but they've proven me wrong.
Hi vikadel1,
You shouldn't be charged for something that is already canceled. We have a team who can take a look at your account.
I would recommend getting in touch with our Assisted Payroll Support, so they can check this for you. They have access to your account.
Let me know if you have any other questions in mind.
quiero cancelar el servico de assisted payroll services
You can contact our support team so they can assist you in cancelling your payroll assisted, paty.
They have the necessary tool and expertise that helps will assist you in accomplishing this tasks. To contact one, here's how.
Please know that the supporting hours for QuickBooks Online Plus, Essentials, and Simple Start are from 6 AM to 6 PM, Mondays to Fridays. Then, 6 AM to 3 PM on Saturdays. Meanwhile, for QuickBooks Online Advance, support is available anytime and any day of the week.
If we pay and file your payroll taxes for you, please make sure that you leave your bank account open until we debit and pay those tax liabilities. Those liabilities may include annual payments, which will be settled when we process your cancellation request form. After submitting your form, we'll review it and send you an email confirmation within three business days. Once we've completed your cancellation, we'll also send you a notice via email.
You can visit this article for reference: Cancel Your QuickBooks Payroll Subscription.
Feel free to read this article if you want to appeal a refund for a QB product: Request a refund for your QuickBooks product.
Don't hesitate to get back to this thread if you have further questions about canceling your payroll services. I'll be in the corner to assist you.
In Spanish
Puede ponerse en contacto con nuestro equipo de soporte para que puedan ayudarlo a cancelar su nómina asistida, paty.
Tienen la herramienta y la experiencia necesarias que lo ayudarán a realizar estas tareas. Para ponerse en contacto con uno, aquí le explicamos cómo hacerlo.
Tenga en cuenta que el horario de soporte para QuickBooks Online Plus, Essentials y Simple Start es de 6 a. m. a 6 p. m., de lunes a viernes. Luego, los sábados de 6 a 15 horas. Mientras tanto, para QuickBooks Online Advance, el soporte está disponible en cualquier momento y cualquier día de la semana.
Además, tenga en cuenta que si pagamos y presentamos sus impuestos sobre la nómina por su parte, asegúrese de dejar su cuenta bancaria abierta hasta que debitemos y paguemos esas obligaciones tributarias. Estos pasivos, que pueden incluir pagos anuales, se liquidarán cuando procesemos su formulario de solicitud de cancelación. Después de enviar su formulario, lo revisaremos y le enviaremos una confirmación por correo electrónico dentro de los tres días hábiles. Una vez que hayamos completado su cancelación, también le enviaremos un aviso por correo electrónico.
Puede visitar este artículo como referencia: Cancele su suscripción de nómina de QuickBooks.
No dude en leer este artículo si desea apelar un reembolso por un producto QB: Solicite un reembolso por su producto QuickBooks.
No dude en volver a este hilo si tiene más preguntas sobre la cancelación de sus servicios de nómina. Estaré en la esquina para ayudarte.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.