ONLINE CANCELLATION - attempted 4 times

Hello, Posie. 

I also don't like any unneeded charges to my account, and this is one thing that we should watch out for. That said, I'll ensure you're able to cancel your account entirely and stop the charges. 

It looks like the cancellation process did not go through successfully. Since you don't have access to the Online account, you'll want to recover it first then cancel it manually. 

To recover the account: 

1. Go to http://qbo.intuit.com/.
2. Click the I forgot my user ID or Password link.
3. Enter the email address or the phone number (use the email address where you received the receipts or your business number). 
4. Click Continue.
5. Select the verification option to start the recovery process. 

When you're able to recover the account, you can start the cancellation process. Depending on how you purchased it, you can check this article for the steps: Cancel your QuickBooks Online subscription or trial. 

If you still need help recovering the account, I would recommend following up with our support again. Since you already have a case with us, you'll want to provide the case number with one of our agents. They'll continue with the steps and help you cancel the account. 

On the recovery page, you'll want to click the Contact customer support link. Then, select the Talk to an expert button. 

Need to work on your QuickBooks Desktop program? You can check out the guides from the articles list page.

If you need help recording your transactions such as an invoice, this guide can assist you: Create an invoice in QuickBooks Desktop.

I'm still with you if you need help with the Desktop version. Do you have more questions on the cancellation process? Please let me know and I'll be right there with you. 

I have a similar issue with Quickbooks Desktop Assisted Payroll. I cancelled since February, this company continues to charge my account for $109 every month, the most recent on August 3, 2021. Totally frustrating. All efforts to stop this has failed. They've cancelled all payroll phones and constantly refer you to links inside the program that are non-existent or simply do not work. WOW. I never thought Quickbooks can get his bad, but they've proven me wrong.

Hi vikadel1,

You shouldn't be charged for something that is already canceled. We have a team who can take a look at your account.

I would recommend getting in touch with our Assisted Payroll Support, so they can check this for you. They have access to your account.

Let me know if you have any other questions in mind.

quiero cancelar el servico de assisted payroll services

You can contact our support team so they can assist you in cancelling your payroll assisted, paty.

They have the necessary tool and expertise that helps will assist you in accomplishing this tasks. To contact one, here's how.

1. Sign in to your account.
2. Click Help.
3. Select Contact Us and choose a way to connect with us: 

• Start a chat with a support expert.
• Get a call back from the next available expert.

Please know that the supporting hours for QuickBooks Online Plus, Essentials, and Simple Start are from 6 AM to 6 PM, Mondays to Fridays. Then, 6 AM to 3 PM on Saturdays. Meanwhile, for QuickBooks Online Advance, support is available anytime and any day of the week.

If we pay and file your payroll taxes for you, please make sure that you leave your bank account open until we debit and pay those tax liabilities. Those liabilities may include annual payments, which will be settled when we process your cancellation request form. After submitting your form, we'll review it and send you an email confirmation within three business days. Once we've completed your cancellation, we'll also send you a notice via email.

You can visit this article for reference: Cancel Your QuickBooks Payroll Subscription.

Feel free to read this article if you want to appeal a refund for a QB product: Request a refund for your QuickBooks product.

Don't hesitate to get back to this thread if you have further questions about canceling your payroll services. I'll be in the corner to assist you.

In Spanish

Puede ponerse en contacto con nuestro equipo de soporte para que puedan ayudarlo a cancelar su nómina asistida, paty.

Tienen la herramienta y la experiencia necesarias que lo ayudarán a realizar estas tareas. Para ponerse en contacto con uno, aquí le explicamos cómo hacerlo.

1. Iniciar sesión en su cuenta.
2. Haga clic en Ayuda.
3. Seleccione Contáctenos y elija una forma de conectarse con nosotros:

• Inicie un chat con un experto en soporte.
• Reciba una llamada del próximo experto disponible.

Tenga en cuenta que el horario de soporte para QuickBooks Online Plus, Essentials y Simple Start es de 6 a. m. a 6 p. m., de lunes a viernes. Luego, los sábados de 6 a 15 horas. Mientras tanto, para QuickBooks Online Advance, el soporte está disponible en cualquier momento y cualquier día de la semana.

Además, tenga en cuenta que si pagamos y presentamos sus impuestos sobre la nómina por su parte, asegúrese de dejar su cuenta bancaria abierta hasta que debitemos y paguemos esas obligaciones tributarias. Estos pasivos, que pueden incluir pagos anuales, se liquidarán cuando procesemos su formulario de solicitud de cancelación. Después de enviar su formulario, lo revisaremos y le enviaremos una confirmación por correo electrónico dentro de los tres días hábiles. Una vez que hayamos completado su cancelación, también le enviaremos un aviso por correo electrónico.

Puede visitar este artículo como referencia: Cancele su suscripción de nómina de QuickBooks.

No dude en leer este artículo si desea apelar un reembolso por un producto QB: Solicite un reembolso por su producto QuickBooks.

No dude en volver a este hilo si tiene más preguntas sobre la cancelación de sus servicios de nómina. Estaré en la esquina para ayudarte.