Payroll renewal email with NO PRICING information

Each QuickBooks payroll plan has different pricing, Iyonski1. It also has an employee fee per month.

Let me help you check your billing details. You can log in to CAMPS (Customer Account Management Portal). From there, you can find the billing history. Here's how:

1. Log in to CAMPS using your Intuit credentials.
2. Select your subscription in the Products & Services list.
3. Click Details.
4. Select View your transaction history.

You can also reach out to our payroll support so an agent can take a better look at your account. Here's how:

1. Click Help inside QuickBooks.
2. Select QuickBooks Desktop Help.
3. Click Contact Us.
4. Enter "Payroll renewal fee" in the description field, then click Continue.
5. Select either Message an Agent or Talk to a Specialist.

We're open 24/7. Don't hesitate to visit the Community if you have other concerns. Keep safe!

Yes - am aware of the annual fee charged plus the monthly amount per check.  I can look in my Quickbooks software to see what we paid last year. So i don’t need directions on how to sign on to find out that information. But what is the renewal rate for THIS year. The renewal rate is standard information that should included in the email AND shown in my online account details. Please tell me how to quickly find out the renewal charge. I am not interested in calling into support to find out that information. 

Hello there, 

The QuickBooks Care Plan Billing depends on the version you have and the number of active employees you have. You can check out this link for more details about our prices: Care Plans for QuickBooks Desktop Pro, Premier, and Mac. The best option to know more about your billing and subscription, I'd suggest contacting out Customer Support so they can securely check your account. 

If you need more help, you can always post them here. Take care!

Yes - I UNDERSTAND that the billing depends on the version and the number of employees. JUST READ AND ANSWER MY QUESTION, instead of re-iterating the same response without answering it.

Does Quickbooks know how much they will be charging me? It sounds like they don't.  Please re-read my message, I asked for a way to be able to find out the charge WITHOUT having to call anyone (which maybe I should have specified contact via any means.) It is absolutely RIDICULOUS that anyone should have to contact Customer Support to find out the renewal charges. The best option to know more about my billing and subscription, IS FOR QUICKBOOKS TO INCLUDE IT IN THE RENEWAL EMAIL AND IN OUR ONLINE ACCOUNTS!!!

This is beyond aggravating.

I totally agree with this.  They used to include the amount right in the renewal email.  In fact both of them did.  My renewal for Quickbooks and my renewal for payroll.  I just received the renewal email last week for the quickbooks and it had the renewal amount in the email.  Now I see that this renewal for payroll does not.  I just need the amount to make sure I know what is coming out. I don't want to have to contact support for the information.  

By the way, this method does not get me the information for the amount of the renewal either.

since qb is sending the e mail to me, they should have  their i.t. programmed to tell me what my renewal will cost.  Now i have to waste time going on line , calling or chatting.  If Qb is sending me the e mail, their data should know my charge.

Thanks for posting this QuickBooks billing concern in the Community Support page for QuickBooks, @dentist with no time to call.

Please know that we would love to hear your requests or suggestions for QuickBooks Desktop. However, we can't provide the turnaround time if they will release additional invoice template preference like you want. They work on product enhancements internally.

To add your product suggestions to our developers about our invoice template preferences, go to the Help menu and select Send Feedback Online.

Reach out to back to me if you need further assistance while working with QuickBooks processes and tasks. I'm always here to help. Have a great rest of the day.

what are you talking about?

invoice?

all i want to know is what you guys are charging for my payroll renewal.

I dont have all day to be on the phone to find out.

Please dont tell me it depends  on factors in my business.

You areabout to charge me. What will you charge me

DENTIST WITHOUT TIME TO CALL

I recognized how important time is in running your business, @dentist with no time to call.

I'm here to ensure this issue gets sorted out right away. QuickBooks charges you base on your payroll plan and subscription. To check this, you'll want to log in to your Customer Account Management Portal (CAMPS) and view your billing history to know your charges. Let me show you how:

1. Log in to CAMPS using your Intuit credentials.
2. Select your subscription in the Products & Services list.
3. Click Details, and select View your transaction history.

Once done, you can renew your payroll subscription whenever you're ready. I'm also adding this link that serves as your guide in running your payroll flawlessly: Learn about QuickBooks Desktop Payroll with how-to videos.

I'm just a post away from you if you have additional questions about your payroll renewal or with your QBDT. I'll be more than happy to help anytime. Keep safe!

are you people real or robots?

looking for key words.

The other person on this link is having the same issue I am. We are getting the run around to look under stones and all we want is a simple answer...what are you charging me for renewal of payroll?  You are going to charge me.......what are you going to charge me?  Is it a secret and charge first tell second.  Thats ias why my user name is dentist with no time to call...I dont have time to deal with this...GIVE ME A SIMPLE ANSWER

Hi there, dentist with no time to call.

I appreciate you for coming back to the thread to add further details. Also, I can see how valuable it is for you to know about the possible charges in your payroll subscription. With this, I'll be sharing details to ensure you're able to see the info about the renewal charge.

There are several common charges for your monthly billing for payroll. Either for a monthly usage fee or an annual subscription. Then, there's a Customer Account Management Portal (CAMPs) in QuickBooks where you can sign in. With this, you can manage your accounts, products, contacts, billing, and user ID access. You can review charges, update your payment method, change a credit card, as well as update billing information and email addresses from there. That said, I suggest logging in to that account so you're able to see and check all the charges that may happen in your subscription. 

Here's how:

1. Go to camps.intuit.com
2. Sign in with your Intuit Account info. This could be different from what you use to sign in to your company file.
3. If you see multiple products to choose from, select QuickBooks Desktop to go to CAMPs.
4. Select your subscription in the Products & Services list.
5. Click Details.

For further details, you can click this article: Change, manage or update your Intuit account with CAMPs.

Please refer to this article to view detailed information on how you can renew your QuickBooks payroll subscription to make sure that you can turn it back on: Reactivate your QuickBooks Payroll subscription.

Visit us here again if you have other questions about managing your subscription or QuickBooks account. It will be my pleasure. Stay safe and have a great day ahead!

The point we are all trying to make, is that up until this year, we received an email for renewal for our Quickbooks & Payroll Services.  The email had what we were buying and how much it would be.  Now we have to go log in and try to find the amount or call customer service.  No one has time to do that!  Why can't you just do what you were doing before with the email notification and the amounts right in the email???  This back and forth is ridiculous.  Read what we are saying and fix it PLEASE!

Just put the stinking renewal price in the email that is sent to the business like every other year!

Done!

Just put the price that will be charged in the e-mail as has been in the past!

Done! 

I, too, am GREATLY FRUSTRATED with QuickBooks for NOT including the price in their renewal notification. I agree with others... What customer wants to pay first, THEN find out the cost?!? This HIDE-AND-SEEK inconvenience, plus the difficulty to even contact a REAL person for customer support, is enough to make me decide to find another accounting software!

This is not the impression we want you to have when receiving the renewal notification, @ugh5.

I can see the importance of seeing the price with the renewal notification. However, the Customer Account Management Portal (CAMPs) is designed to ensure you can manage your accounts, products, contacts, billing, and user ID access. 

In addition to that, when reaching out to our support team, make sure you're contacting them within the support hours. After clicking Let's talk, you should have another option on how you want to connect with the support team. You can use this link for reference: Contact QuickBooks Desktop support.

You can also review this link to see further details on how to change the credit card or account you use to pay for QuickBooks Desktop and services like payroll: Change your QuickBooks Desktop payment method.

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.