Can't cancel my online subscription due to website malfunction

I'm here to help you with canceling the account, @DoneUsingThisProgram69.

As long as you're the admin user and you're using QuickBooks Online (Simple Start, Essentials, Plus or Advanced), you shouldn't have any issues with canceling the subscription. You can also try using a private browser or an incognito window when trying to cancel the account. 

If it works, proceed and clear the cache in the one that you're currently. Here’s how:

• For Chrome, press Ctrl+Shift+N.
• For Internet Explorer or Firefox, press Ctrl+Shift+P.
• For Safari, hold down Command+Shift+N.

Here's how to delete or disable cache and temporary internet files in your web browser. You can also try using other browsers if it's not working. 

In case you've subscribed to this account through the mobile app, then I suggest canceling the account from there. See this cancel a QuickBooks Online subscription purchased through an app store article for detailed guidance. 

We have a Customer Support. You can reach them by arranging a callback or through chat. You can go to the Help icon at the top right of the account. Follow the steps below: 

1. Go to the Help icon to connect to a live support agent. 
2. Click on the Contact Us button and provide some details about this concern.
3. Provide us some information about your concern in the What can we help you with? box and click on Continue.
4. You'll now be provided options on how to connect to our Customer Support. 

Here's the contact the QuickBooks Online Customer Support team article for more information.

You can always get back to me if you have questions in canceling your account or other concerns, by leaving a comment below. I'm always here to assist. Have a great rest of the day.

Still not working. 

Hello again, @DoneUsingThisProgram69.

I can see that clearing your browser's cache still doesn't give you the option to cancel your subscription successfully. I'd recommend contacting QuickBooks Online Care team. They have the tools to validate your account and cancel the subscription for you.
 

You may also consider checking the support hours so that you'll know what's the best time to contact them. Here's how to get help from our live agent:

1. Go to ? Help and select Contact Us.
2. Enter your concern, such as "I need to cancel my subscription in QBO" in the box and click Let's talk.
3. Choose how you want to be assisted if it's either Getting a callback or Messaging.
4. Enter the details needed to connect with them and confirm the request.

To know more about this process, you can check out this article: Cancel your QuickBooks Online subscription or trial. In this article, you'll know what will happen on your data after you cancel.

I've added this reference, in case you want to resubscribe in the future: How to resubscribe or reactivate QuickBooks Online.

You can always tag my name in the comment section below if you have other concerns. I'm here, ready to back you up. Take care.

i too have had a nightmare trying to cancel. i have been in touch by phone.  rep could not cancel. was on chat, given a case number and then the fee came out of my account.  i contacted chat again as i was instructed and gave the case number. then i was told it wasn't cancelled. and to wait for an email which i still have not received. all i want to do is cancel.  what is the problem ?

Thank you for joining the QuickBooks Community, @Murphcpt. 

It's sad to hear that you no longer need QuickBooks services, but I can show you the proper steps to cancel your subscription. 

Here's how: 

1. Go to the Gear icon.
2. Select Account and Settings.
3. Click the Billing and subscription tab.
4. Go to the QuickBooks section and click Cancel subscription or Cancel online.
5. Click Continue to cancel, then select the Continue to cancel button (if it shows on your screen).
6. Follow the next steps.
7. Select Submit and cancel the subscription.
8. Click Got it.

Once done, please wait for our email that confirms we canceled your subscription. For more information, you can also check this article for reference: Cancel your QuickBooks Online subscription or trial.

I'd also suggest contacting our Customer Care Support, so you'll be added to the list of affected users. Thay way, you'll be notified whenever an update is available. Reach them through this link: Contact Phone Support.

Also, you'll have read-only access to your QBO data for a year after you cancel your subscription. To learn more about data availability and export policies after cancellation, kindly check out this article: What happens to my QuickBooks Online data after I cancel?.

However, if you change your mind at any point and want to come back. The following link is how you can resubscribe: How to resubscribe or reactivate QuickBooks Online.

Please know that you're always welcome to post if you have any other concerns.

Please cancel online have the desk one.  

I have been trying to cancel our Assisted payroll subscription since 2.6.24.  I have submitted online forms, called, chatted and done online screen sharing. This has rendered our company helpless for 4 weeks!!!  Today I was told NOONE at QB knows how to get this to go thru so we have no choice but to outsource our payroll. 

That's ludacris!!!   And they told me that I simply have to wait until their system can somehow communicate with itself and figure this out and cancel.  Is there anyone there that truly knows what's going on and can make this happen?

What happens when the customer reps can’t even cancel the account? This is ridiculous. 

I acknowledge your current experience with canceling your subscription to QuickBooks Online (QBO), @Aerop. Although it saddens me to see you go, however, we can't force you to stay. Our objective is to help you find the most appropriate tools to meet your requirements.

Currently, we have an ongoing investigation about being unable to cancel their accounts. Please know that our engineers are currently working on this to sort it out as quickly as possible. Since they are working on this internally, please know that we cannot provide a turnaround time regarding their efforts.

Moreover, since you have already contacted them, you'll be added to the list of affected users and will receive their progress via email.

Thank you for your continued patience while we work on resolving this issue. We understand that this may be causing inconvenience, but please rest assured that we are doing everything we can to resolve it as soon as possible. Take care!

That is a nonsense answer.

If somebody says that something crashes, the copy-paste stock answer is not correct.

OR, instead of all that blah blah blah...

HOWABOUT the intuit website does not intentionally block the Cancel Subscription page.

Every other page works perfectly. ONLY the page that loses the company MONEY is not functional.

They are preventing you from canceling because it would cost them money. 

There is no legitimate situation where the support team cannot cancel an account.

Magically, there is no working method to quit this company! 

They are scamming you. Straight up.

It is a scam. This is a scam company now...

"Currently, we have an ongoing investigation about being unable to cancel their accounts."

Liar. Your company is scamming us! Everything else works!