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RVA01
April 24, 2020
Question

Change Primary Contact

  • April 24, 2020
  • 13 replies
  • 44 views

Can anyone help me with this?  Our QuickBooks account has a Primary Contact listed that is out of date.  Even though I am the owner of the company, I cannot update my account information or payment information because I am not listed as the Primary Contact.  I have phoned and texted QuickBooks customer service about 6 times over the past three weeks and can't get anywhere.  I uploaded requested documents to make the change three weeks ago and, still, nothing happens.  Is there a secret to dealing with QuickBooks someone can share with me??

    13 replies

    Bodey
    August 12, 2020

    Did you ever find support? I am challenged with the exact issue and even emailed requested documents to support and never received a response.

    ZackE_Moderator
    Moderator
    August 12, 2020

    Welcome to the Community, Bodey.
     

    You can update the primary contact on file with your QuickBooks Desktop account by accessing our Customer Account Management Portal (CAMPs).
     

    Here's how:
    1. Sign in to your account.
    2. Scroll and locate the Primary Contact area, then click Change.
    3. Choose the new one from your list of contacts.
    4. Select Save and Close.
     

    If your current primary contact is no longer available to make the change mentioned above, you can send a request to our account protection team. It sounds like you might've already done this, and are waiting to hear back. Once you've contacted them, you'll receive a response within three business days.
     

    In the event you're not hearing from Intuit about your submission within the normal timeframes, I'd recommend contacting our Customer Care Team to see what's going on:
    1. Access QuickBooks.
    2. In the top menu bar, go to Help, then QuickBooks Desktop Help.
    3. Click Contact Us.4. Enter a brief description of your issue in our Ask a question (or tell us what's wrong) field.5. Hit Continue.
    6. You'll be provided with a few support options. Select which one works best for you.
     

    Make sure to review our hours of operation so you know when you'll be able to get in touch with an agent.
     

    I'll be here to help if there's any questions. Have a lovely day!

    JC-TR
    December 30, 2020

    Hello there, @Jon Blackburn.

     

    I understand that this is taking your time against other priorities that you have. To start, have you received an error message or any prompt message when trying to log in to your account? If yes, can you be more specific with what does the message says? This can help us isolate the problem of why you cant log in to your account. 

     

    Reaching our support team may also take time since the people are limited due to the protocol being followed. To make sure you can get in touch with our customer support, you can contact them through QuickBooks.

     

    Here's how to contact our support team:

    1. Log in to your QuickBooks Online, then select Talk to a human.
    2. An auto-response will prompt, click See examples.
    3. .Type in Talk to a human, then click I still need a human.
    4. Click on Contact Us.

    Let me know if there's anything else I can help you with. I'm just right here Willing to assist you. Have a great day.


    We have tried everything - talking to humans did not help either - we filled in reports - we did everything asked.  We need to and cannot change our primary mailing address which is a closed PO Box.  We need to change our primary email address which is an msn address we cannot access.

     

    I agree with the users above, unless we wish to make a purchase, we cannot get any help.  We have been QB users for over 10 years and if it was easy - we would cancel our account and go to another provider.

     

    This is terrible customer service and we will not recommend QB to anyone.

     

    JCoburn - [removed]

    Thompson Improvements
    April 27, 2021

    I have the same problem for over 2 years after days and hours and hours for f trying to fix this yesterday I thought they fixed it QuickBooks double charged me for the year and it’s still not fixed primary contact is still not in my name and I cannot get it fixed , iam furious with this company 

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