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R
RVA01
April 24, 2020
Question

Change Primary Contact

  • April 24, 2020
  • 13 replies
  • 35 views

Can anyone help me with this?  Our QuickBooks account has a Primary Contact listed that is out of date.  Even though I am the owner of the company, I cannot update my account information or payment information because I am not listed as the Primary Contact.  I have phoned and texted QuickBooks customer service about 6 times over the past three weeks and can't get anywhere.  I uploaded requested documents to make the change three weeks ago and, still, nothing happens.  Is there a secret to dealing with QuickBooks someone can share with me??

    13 replies

    B
    Bodey
    August 12, 2020

    Did you ever find support? I am challenged with the exact issue and even emailed requested documents to support and never received a response.

    Z
    ZackE_Moderator
    Moderator
    August 12, 2020

    Welcome to the Community, Bodey.
     

    You can update the primary contact on file with your QuickBooks Desktop account by accessing our Customer Account Management Portal (CAMPs).
     

    Here's how:
    1. Sign in to your account.
    2. Scroll and locate the Primary Contact area, then click Change.
    3. Choose the new one from your list of contacts.
    4. Select Save and Close.
     

    If your current primary contact is no longer available to make the change mentioned above, you can send a request to our account protection team. It sounds like you might've already done this, and are waiting to hear back. Once you've contacted them, you'll receive a response within three business days.
     

    In the event you're not hearing from Intuit about your submission within the normal timeframes, I'd recommend contacting our Customer Care Team to see what's going on:
    1. Access QuickBooks.
    2. In the top menu bar, go to Help, then QuickBooks Desktop Help.
    3. Click Contact Us.4. Enter a brief description of your issue in our Ask a question (or tell us what's wrong) field.5. Hit Continue.
    6. You'll be provided with a few support options. Select which one works best for you.
     

    Make sure to review our hours of operation so you know when you'll be able to get in touch with an agent.
     

    I'll be here to help if there's any questions. Have a lovely day!

    J
    Jon Blackburn
    November 17, 2020

    I have using QuickBooks since 1997. I am the owner and (now) only employee of my firm, yet I show up twice in my account. Once as the Primary contact and again as an authorized user. I cannot login as the authorized user, thus I'm told that I'm not authorized to access MY account for MY business. Attempts at reaching support are an endless and repeating loop to nowhere. Apparently, speaking to a human being is not possible at intuit....unless you want to buy something. As a last ditch effort, I'm posting on this thread that I stumbled upon after wasting well over an hour. If anyone at intuit cares to assist me in correcting this issue, which incidentally a sales rep told me was fixed last year, please feel free to call me at [removed].

    T
    Thompson Improvements
    April 27, 2021

    I have the same problem for over 2 years after days and hours and hours for f trying to fix this yesterday I thought they fixed it QuickBooks double charged me for the year and it’s still not fixed primary contact is still not in my name and I cannot get it fixed , iam furious with this company 

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