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R
RVA01
April 24, 2020
Question

Change Primary Contact

  • April 24, 2020
  • 13 replies
  • 38 views

Can anyone help me with this?  Our QuickBooks account has a Primary Contact listed that is out of date.  Even though I am the owner of the company, I cannot update my account information or payment information because I am not listed as the Primary Contact.  I have phoned and texted QuickBooks customer service about 6 times over the past three weeks and can't get anywhere.  I uploaded requested documents to make the change three weeks ago and, still, nothing happens.  Is there a secret to dealing with QuickBooks someone can share with me??

    13 replies

    B
    Bodey
    August 12, 2020

    Did you ever find support? I am challenged with the exact issue and even emailed requested documents to support and never received a response.

    T
    Thompson Improvements
    April 27, 2021

    I have never got a response either just double charged me with same issue went from desktop to online and still same issue 

    JessT
    JessTModerator
    Moderator
    April 27, 2021

    This isn't the kind of experience that we want you to have, Thompson Improvements.

     

    Please know that we also follow protocols to protect the integrity of our clients' accounts. That’s why, sometimes, it takes time to verify the information we request. However, it won’t take 2 years, as you mentioned. You can wait for feedback within 3 business days, but if you don’t get any, feel free to contact them again.

     

    Lastly, I want to assure you that we'll look into your clients' issues, and we'll take action based on the information we have. If there's anything that I can help you with, just shoot a response below. Take care!

    T
    Thompson Improvements
    April 27, 2021

    I have the same problem for over 2 years after days and hours and hours for f trying to fix this yesterday I thought they fixed it QuickBooks double charged me for the year and it’s still not fixed primary contact is still not in my name and I cannot get it fixed , iam furious with this company 

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