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RVA01
April 24, 2020
Question

Change Primary Contact

  • April 24, 2020
  • 13 replies
  • 49 views

Can anyone help me with this?  Our QuickBooks account has a Primary Contact listed that is out of date.  Even though I am the owner of the company, I cannot update my account information or payment information because I am not listed as the Primary Contact.  I have phoned and texted QuickBooks customer service about 6 times over the past three weeks and can't get anywhere.  I uploaded requested documents to make the change three weeks ago and, still, nothing happens.  Is there a secret to dealing with QuickBooks someone can share with me??

    13 replies

    Bodey
    August 12, 2020

    Did you ever find support? I am challenged with the exact issue and even emailed requested documents to support and never received a response.

    Thompson Improvements
    April 27, 2021

    I have never got a response either just double charged me with same issue went from desktop to online and still same issue 

    ReymondOModerator
    Moderator
    October 26, 2021

    @JessT     I also am having the same problem (QBDTE).   I cannot get a solution, just "follow the procedures" but the procedures don't work.  Over and over - all I get is "Contact customer support", yet when I do, after 30 minutes of waiting, and then an hour of explanations and screen sharing and going over it again and again, all I get is a recommendation to "follow the procedures".  We pay thousands every year - for this??


    This isn't the kind of service we'd want you to experience, @CWise.

     

    If you want to update your primary contact, simply access our Customer Account Management Portal (CAMPs). Here's how:

     

    1. Sign in to your account.
    2. Look for the Primary Contact area and click Change.
    3. Choose the new one from your list of contacts.
    4. Select Save and Close.


    If you're still unable to make the changes, you can send a request to our account protection team. Once you've contacted them, you'll receive a response within three business days.
     

    Let me know if there's anything else I can help you with. I'm just right here Willing to assist you. Have a great day.

    Thompson Improvements
    April 27, 2021

    I have the same problem for over 2 years after days and hours and hours for f trying to fix this yesterday I thought they fixed it QuickBooks double charged me for the year and it’s still not fixed primary contact is still not in my name and I cannot get it fixed , iam furious with this company 

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