Changing Admin email in Desktop

Try using the email address and password as Primary Contact to log into your CAMPS.

Thanks to Fiat Lux – ASIA, for sharing a resolution. In addition, let me breakdown the step for you so you’ll be able to test your credentials and update it, @Cummingsjp.

You can manage your QuickBooks Desktop account in one place with the help of the Customer Account Maintenance Portal (CAMPs).

Here’s how you do it:

1. Go to camps.intuit.com.
2. Sign in with your Intuit Account info.
3. Select QuickBooks Desktop to go to CAMPs.

To change your email from there, just go to the company name drop-down menu, then select My Profile. You can check this reference for the complete process: Update your user ID, phone number, and contact information for Intuit.

You might want to know more about CAMP’s and it uses, feel free to visit the link. It includes several articles such as finding your license number, changing your business address and even tracking your charges in the program.

Don’t hesitate to reach out again here if you have other concerns with QuickBooks. We’ll be around.

I have the same issue and this does not solve the problem.
When I restart Quickbooks Desktop there is a window the pops up saying "Sign in to Quickbooks company file successful  To open the company file, you need to sign in to your Intuit account. 
You're the admin and own/manage this company and its financial actions."

Within that particular box the email address is for the past company owner (my ex-business partner).  When I click on continue the next window that opens has the past owners email there and I cannot change it out to a different email.

If I go to CAMPS as the reply suggests, I have no way to log in to make the change because it requires the email address and user id of the past owner. So there is no way for me to update the email address to a new one.
There is no way for me to be able to remove the past email address and update with a new one.

I appreciate your time chiming in this thread, chaneymillerinc.

If you have access to the phone number on file, you'll want to send a request to recover your account. Go to If you no longer have access to My Account and your current email address section in this article: Update the email address you use for QuickBooks Desktop.

Otherwise, reach out to our Customer Care Team to update the information. Before doing so, please check out our support hours here. 

1. In your QuickBooks Desktop program, go to Help > QuickBooks Desktop Help.
2. In the Have a Question window, click the Contact Us link at the bottom.
3. From the Contact Us page, select any topics.
4. Under Here's how to connect with a QuickBooks expert section, click the Start a Message or Get Phone Number button.

Please feel free to reply on this thread if you need anything else or you have other concerns with QuickBooks Desktop. Take care. 

Thanks for the information,keep sharing information like this imessageapp

What is CAMPS?

No, that doesn't work either. 

To be honest, I've never experienced such a difficult piece of software to use.

Thanks for joining in on the thread, Cummingsjp.

Customer Account Management Portal (CAMPS) is a page where you can manage your subscriptions, login information, emails, and other information related to your Intuit account. You can use this link for reference: What is CAMPs and how do I use it?.

Here are also another links on how you can updaet your email address and other information of your Intuit account: 

• Update the email address you use for QuickBooks Desktop
• Update your user ID, phone number, and contact information for Intuit

If you still need assistance in managing your accounts, you can contact our Customer Care Team. They can review your account and provide you the necessary details to correct the information. You can use this link for reference: Contact QuickBooks Desktop support.

We got your back if you have additional questions regarding your account.

After days and hours on the phone with untrained tier 1 & 2 support, I figured this 30 SECOND PROCESS out and Trained QB/Intuit Support how to do it.

We had a similar situation, the person who set up QB Desktop no longer was with the company and their Intuit account was connected to the QBD Amin user. 

To "Disassociate" an Intuit user account with the Admin QBD user:

1. Open Company file

2. Select Help menu > "Reset Intuit ID Settings..."

3. Type "Yes" in text field

4. You're presented with 2 options, one if you are accessing the QBD Admin account but not the main Intuit user and one if you are the QBD Admin and the main Intuit user.

5. Log in using the left option and this Intuit account is now "Associated" with QBD Admin user.

Thanks so much for posting. Saved me the usual spending 3 hours hanging up on reps who know less than I do about the product.  They must spend days perfecting how to run the File Doctor to try to fix every problem.

I have needed this for 2 months.  Thank you so much!!!!!!!  This totally worked.

Something recent caused this to start happening. Thank you for saving hours of time, and I hope someone is able to return the favor to you.

I cannot tell you how much I appreciate your help! I spent hours and hours with online support getting no where. I am so glad I came across your post. Such an easy fix, too. I am relieve to have the mystery solved, but a little miffed that Intuit wasted my precious time. They really should know about this option....

Solution worked after hours of talking tryin to find a solution and contacting QB.  Thank you.

Please, All I need is to correct the email address that has been associated with the admin of the company file. When I select Help\Reset Intuit ID Settings, it says that I will lose access to all my Intuit account users and their associated roles. If I am logged into the company file as the admin, can I safely proceed and still have admin access to my users and roles ?

Hello, trytrytryagain. 

You need to be the admin to change the correct email address of the company file. If not, I suggest contacting our QuickBooks Desktop Support Team. Our support team has the tools necessary to dive into your specific account and also screen share with you if necessary.   

Here's how you can contact our customer support: 

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Give a brief description of your issue, then select Let's talk and then choose a way to connect.  

Feel free to use these links in case you need more info in handling your user roles:  

•  Create and manage roles in QuickBooks Desktop. 
•  Create data level permissions in QuickBooks Desktop.

In the meantime, if you have any other questions, feel free to post down below. Thank you for your time and have a nice afternoon. 

Our GM quit and we need to remover her email address; permissions; passwords; etc. How do we edit her email so confirmations and permissions go to the new person. 

@MrsCrawdaddy 

Is her email address used as your CAMPS Primary Admin? You can start changing the email address for it.

will try this, thx.

Not you quickbooks support, your worthless.

https://quickbooks.intuit.com/learn-support/en-us/help-article/intuit-account-settings/recover-accou...

If you can’t get a message at the phone or email on file

• Check your spam or junk folders.
• Add [email address removed] to your contact list.
• Check all email addresses you might've used to sign up for your account.
• Make sure to unblock emails from Intuit. Learn more about how to receive Intuit emails.

If you no longer have access to your email or phone number, choose an alternative way to verify your account and follow the prompts. Once you’re back into your account, you can change your email address or phone number if you need to.

1. Take a high-quality photo or scan of your driver's license, passport, or other government-issued ID. Or, you can use a notarized document with your name and address.
2. Fill out the form below with your info, and upload your ID or document.
3. Within one business day, look for an email from [email address removed] with the next steps. If we approve your request, you'll receive a link to reset your password.

We'll take care of your request within one business day. Our business hours are Monday through Friday, 8:00 AM to 5:00 PM PT.

Once you're back in your account, you can change your email address or other info. For extra security, our general support team doesn't have access to update your info.