forgot password not able to reset - QBO

I want to make sure you're able to change your password so you can get back to your business, @Emad. 

We have different ways on how to modify your password in QuickBooks Online. Instead of using the email address, you can use your phone number if you still have to access it. 

First, when you're at the QBO login page, here's how: 

1. Click I forgot my user ID or Password on the bottom part.

      2. Type your phone number, then hit Continue.

      3. Enter the 6-digit code, then choose Continue.

      4. Complete the following prompts to retrieve your password or reset it.

The second is on the Intuit Account Manager page. Let me guide you how: 

1. Go to this link: https://accounts.intuit.com/index.html?redirect_url=https%3A%2F%2Faccounts.intuit.com%2Fapp%2Faccoun.... 
2. Click Use a different user ID, then enter your second QBO account credentials. 
3. Hit Sign In, then tap I forgot my Intuit password.
4. Choose your phone number, then enter the 6-digit code. 
5. Enter your New password, then click Update Password. 

For more details, visit this article: Change your email, user ID, or password for QuickBooks Online and QuickBooks Self-Employed.

If you are still unable to sign in, you can send us a request to recover your account. Once you get back into your account, you can use the steps in the section above to change your user ID or email if you want.

Additionally, if you've exceeded the maximum number of attempts to sign in and are locked out of your account, contact us during our support hours for further help.

I've attached articles about how to manage QuickBooks account like company information, features, etc.

• Edit company settings in QuickBooks Online
• Help Articles

Let me know if you have follow-up questions. I'm always here to assist. Take care!

Hi

Thanks for the steps. i am still not able to recover it. Possible i have not provided my mobile number and it is not saved in QBO.

Hi,

this is really good steps but i am not able to recover it. possibly my mobile number is not saved in your system. What to do now ?

Hi @Emad,

I appreciate you for getting back to us here in the Community. I can help you update the password for QuickBooks Online.

I know you've already tried changing the password via email, but let's try it again using an incognito or private browser. This way, you'll be able to update the information without contacting our QuickBooks Support Team.

Here's how:

1. Open an incognito or private browser (Google Chrome: press Ctrl + Shift + N, Mozilla Firefox: press Ctrl + Shift + P, Microsoft Edge: press Ctrl + Shift + P, Safari: press Command + Shift +N).
2. Go to: https://qbo.intuit.com/login.
3. Click I forgot my USER ID or Password.
4. Enter your email address and press Continue.
5. Sign in to your email account through the incognito or private browser.
6. Search for the reset link, then click Reset password. 
7. Enter your new password. 
8. Hit Reset password.

If the problem persists, I recommend you proceed with reaching out to our QuickBooks Support Team. One of them will be able to pull up your account and further help you update the details.

In case you need the steps, here's how:

1. Go to the Help menu at the upper right. 
2. Choose Contact Us. 
3. Enter your specific concern in the What can we help you with? box. 
4. Click Let's talk. 
5. Select Get a callback or Start a chat. 

Our Customer Support Team is available from 6 AM - 6 PM PT (Monday - Friday) and 6 AM - 3 PM PT (Saturday).

For additional reference, I've attached a link you can use to reset the account user ID in QuickBooks: Get help if you can't sign in to your account.

Drop me a comment below if you have any other questions. I'll be happy to help you some more.

Hi,

thanks for the reply with different way to resolve but unfortunately it also does not help.

After i click on reset password link I am not getting the reset screen. Kindly see screenshot attached.

Also,I got a reply from customer service that says "

Your QuickBooks Account Recovery Request, case number [removed] has been declined.

After researching, we are unable to find any information in our records linking your name to that account associated with either the User ID or Email address you provided. In order to protect the privacy of our QuickBooks users, User IDs and e-mail address must match, as well as be shown in our system to belong to that particular customer by way of name and physical address. Since we were unable to find any matches, we are unable to make any changes to this account.

Is there a different User ID or e-mail address that you would have used for your QuickBooks account? If so, please submit a new e-mail change request with that information."

when i try to sign up using this email address, it says "email address already exists"

so what to do now ?

screenshot attached

Thanks for replying back to us and providing the screenshot, Emad.

Seeing that you're still unable to reset the password to recover your QuickBooks Online account, I recommend getting in touch with our live support. This way, you can provide them the User ID and help you reset the password.

Here's how:

1. Go to this link: Contact Us.
2. In the Which QuickBooks do you need help with window, select QuickBooks Online.
3. Choose any topic in the What can we help you with? section.
4. Go to the Here's how to connect with a QuickBooks expert about section and either click Start a Message or Get a callback.

You can always get back here if you have any additional questions. I'll be around to answer them. Just a reply on this thread and I'll get back to you as soon as I can. 

YOU WILL NEED TO FILE COMPLAINTS WITH THE IRS AND THE FBI

BE SURE TO INCLUDE YOUR CASE NUMBER

MINE IS: 

ref:!00Di00Xs0j.!500Kc01IXSf:ref

INTUIT IS  A COMPANY OF LOW LIFE CRIMINALS.

I AM HAVING TO FILE COMPLAINTS WITH THE IRS AND THE FBI FOR INTERSTATE THEFT OF MY ACCOUNTING DATA

THIS IS A NIGHTMARE.  YOU ARE HOLDING ALL OF MY ACCOUNTING DATA HOSTAGE AND HAVE PROVIDED NO MEANS FOR ME TO PURSUE A REMEDY.

Because a glitch in your software is preventing me from resetting my password, QuickBooks has effectively blocked me from accessing my accounting data.  WITH QBO BLOCKING ACCESS TO MY CLIENTS’ (AND MY) ACCOUNTING DATA,  MY BUSINESS FAILS.

IT HAS BEEN THREE DAYS AND YOUR STAFF HAS DONE NOTHING TO FIX THE PROBLEM.

As a CPA, I am going to file complaints with the IRS, and Washington State Attorney’s Office that you have refused to fix your software glitch and prevented me from doing my tax and accounting work. 

I will let the Washington Board of Accountancy and the Washington Society of CPA’s know of this criminal act by QuickBooks.

I am also contacting the WSJ and other business publication to inform them of this inaction on QuickBooks to release my accounting data and the extreme danger this poses to ALL other users of QBO. 

I will also tell my clients to get out of QuickBooks as fast as possible lest they get locked out of their accounting data also. 

The CSR who was “handling” my case is nothing but a liar.