Hi, @ingear promotions.
Let's recover your QuickBooks Online account by resetting the password so you can get back to business. If you still have access to your phone number and email, we can get back into your account within minutes.
Here's how:
- Go to this link: https://c23.qbo.intuit.com/c23/v1945.164/1655964374709933/login?redirect=true.
- Click I forgot my user ID or password link on the lower part.
- Enter your phone number, email, or user ID, then hit Continue.
- Check the message to your phone from Intuit or QuickBooks.
- Enter the code in the field or click the link to your email to change your password.
However, if you don't have access to all of the needed information mentioned above, I'd suggest requesting an email change to our account protection team to recover your account. For more information about the process, check out this article: Recover your account when you can't sign in.
Once signed in, you can now change the Billing subscription by following the steps below.
- Go to the Gear icon, then choose Account and Settings.
- Select Billing Subscription.
- Hit the Edit button beside the payment method.
- Then follow the on-screen instructions to change your payment method.
For more information about the process, visit this article: Update the payment information for your subscription.
If you're unable to switch it, I'd suggest calling our Customer Care support by following the steps provided by my colleague above.
Please browse through this article below on how to change the business information using the Intuit account Portal: Update or change your Intuit Account sign-in information.
This will get you on the right track. Don't hesitate to leave a comment by clicking the Reply button below if you have other concerns. Have a good one.
